Grand Hotel Bristol Spa Resort - by R Collection Hotels

Arrived late. Good welcome and reception. Dinner at end of service so perhaps a little rushed was understandable. Found food to be high on presentation less good on quality. Felt this theme ran through other elements. Clearly trying to portray a brand but perhaps letting a more natural hospitality flow through would be better. Overall though very good hotel and pretty much does what it says. Location good. But if you want to go to Portofino look for the Ferry. Asked Concierge the best way and he suggested water taxi at 400 euro round trip. The ferry he didn't mention is 22 euro. I know the experience of the taxi may have been higher but he should have mentioned all options. Shuttle on demand to town is great but we only found out by chance. As I say it is OK to portray the exclusive brands but let the natural Italian great hospitality flow.

Maybe i did not check, but surprised to see we had to pay 110 euro for two sunbeds at the beachfront. Shuttle worked fine in and out of Rapallo, and to beachfront, very helpful staff, but no flexibility in 1 km more with the shuttle. Stops only one place. But very helpful with taxi etc etc. No tv in bar or other ouvlic areas for seeing VM in footbal nor Sinner winning Wimbledon;-)

Beautiful room with a great view over looking the bay. The spa was awesome, the service throughout the hotel was spectacular and the breakfast had a great variety of food to choose from to start your day. Would definitely stay there again.

Beautiful hotel with incredible views

The hotel room is beautiful, there’s a nice view to the city

The hotel room is beautiful, there’s a great view for the city

The staff was so kind and helpful very friendly I can’t say enough good things about them all 🙏

Hotel lindo, cheiroso, vista maravilhosa. Apenas um louco barulhento pela manhã pra quem precisa dormir um pouco mais e tem o sono leve como meu.

Very beautiful hotel with amazing sea views. Spa also was great I wish I could have stayed longer. Plan to visit again soon

Best place I have ever stayed, and we didn’t even use the SPA

Incredibly service minded staff, great amenities, yummy breakfast. Perfect location for exploring the Ligurian coast. 10/10 would recommend

Beautiful hotel, comfortable rooms, high end restaurant and spa

Very clean and well maintained

They did not make any effort to offer a room upgrade or any other platinum extra’s. Wifi was a complete nightmare : worked for 10 minutes - than nothing for the rest of the stay

Very clean. Friendly staff.

Property is beautiful! Staff was courteous and attentive. Highly recommended! Thank you for a wonderful stay!

Beautiful resort. Staff was attentive and so pleasant. Dinner on the patio offered a gorgeous view, lovely live music and great food. Will return😄😔

Food is amazing. First class food and staff

While the check-in staff at this hotel was very friendly—a glimmer of hope at first—it was all downhill from there. The dining experience was a disaster from start to finish: we ate three meals at the hotel, and each one was worse than the last. They never honored our reservation times, and on one occasion, we waited a full hour before anyone even took our order for lunch. The restaurant staff were completely disorganized and inattentive, and the food & beverage director clearly doesn’t understand the basics of customer service. If that weren’t enough, I had booked and paid for a “Prestige Garden View” room, only to be given a room with a small, waist-high window—hardly the experience promised or expected. This hotel is poorly managed and fails to deliver on even the most basic expectations of a luxury property. Save your money and look elsewhere—there are far better options nearby that actually know how to treat their guests.

Excellent stay. We loved the hotel and the staff were wonderful.