GRAND BASE Iolani

It’s pretty. Self check in. Simple and quick. Rooms are nice. Comfy beds. Good internet. Smart TV. All good.

Apartment doesn’t have windows to see anything outside; also it is not a rack to dry the clothing after washed

Clear and nice place

New, modern property. Has a washing machine and a shower/bathroom that also acts as a clothes dryer. Close to train station and supermarket. No lift for 2nd floor. Though we didnt have a car, there was one available space that was free.

Great everything, 5 min away from Beppu station and near shopping area's. Keep up the good work!!

It's a stylish hotel and the interior design is new and comfortable. However, the house keeping didn't do the job well. Potato chip under the sofa and the edge of cushion. The floor was not wiped, and some hairs found on my bedding. Table had juice residual (sticky). My room wifi not working. The most terrible area is the toilet, toilet board is not clean and ventilation is not working, the smell not disappear for 2 days. I really like the size and the setup of the room, but the cleaniness is terrible.

One of the best hotel rooms I've stayed in. Spacious, fully furnished with large beds, dining table, sofa, large fridge and cooking facilities. This is a self-check-in hotel so you will have to fill up all the details yourself and use an intercom to talk to a service agent. Very limited parking of only two spaces. Limited shopping and dining options in the very quiet area.

Good location and place, but bad customer service. Clean place with beds, kitchenette, shower, and washing machine. A major hiccup - bad customer service. Unmanned accommodation, so had to contact customer service via the tablet in the lobby entrance for any issue. No hot water for shower on winter night. Customer service staff unhelpful and bad attitude. Claimed that we didn't follow instructions. Contacted Hotels.com customer service agent, equally bad. 1st agent tried to brush me off by saying that he would give me 67 bucks to end case. Literally treating me like a beggar. Had to get 2-3 agents for someone to get hotel staff to do the right thing. Ended up the room tablet (with all instructions) was spoilt when technician came to check heater. Technician who came by was helpful and took time to explain workaround approach and how to make things work.

Location was not too far from food place but need to walk. Room is comfortable and nice and brand new building. But only have 2 park lot but able to park at the open space opposite. Overall, good experience.

Everything was great and you responded very fast with our arrival issues related to absence of appliance manuals in English. Thank you! For Europeans and Americans: Please make sure you have these manuals in English and also explain that the dryer is in the shower (ventilation dryer) or otherwise no one would know! Thank you

The property is exceptionally roomy with a mini-kitchen, shower room and washing machine. Shower serves as a drying room for clothing. Parking lot has only 3 spaces. Location is close to shopping and train station. Only complaint is that self check-in screen didn’t work and as people tried to check-in through the week they had to request assistance to be able to gain access. Overall though it’s a great value for a short or jong term stay.

The room is big and comfortable given the price we paid. The location is near enough to Hakata station. Although it is self check in , instructions were clear. But what would be better is that as part of the instructions for the check in to indicate that the manual for the different electrical appliances including the water heater is located in the tablet. We had to brave the cold and shower as we didn't know how to turn on the heat for the first night. Separately, we could smell food being cooked during meal times. Not a very big deal but thought I should highlight this part of the ventilation.

Close to station , 2 level new property, no lift if u stay in 2nd floor

車で行ったので、駐車場が少ないのがマイナスポイントでした。今回は早めに止めて徒歩で移動したのですが、一旦車を出すと止めれなくなるのがイヤだったので車で行きたかったとこに夜は行けなかった。しかも近くのおすすめされたコインパーキングも確認したら満車だったので改善して欲しいです。

체크인시 비대면으로 하는것 이외에는 좋았습니다

清潔な客室で、徒歩圏内で別府駅周辺で食事をとる事ができ、快適な旅行の宿泊ができました。 駐車場が３台しかないので、駐車場が増えればもっと良いのかと思いました。

駅も近くて良かった。駐車場も目の前にあって便利でした。

房內廁所有異味，冷暖氣室內機聲音大且暖房效果差，房內多處可看到髒物，清潔待加強，地點離車站近

施設自体は良かったのですが、トイレとお風呂の掃除状態が気になりました。トイレも自身で掃除したらきれいになったのでもう少しきちんと清掃してもらえればと感じました。 また、タオルの場所が最初分からなくて戸惑いました。

성인 4명의 가족여행이었는데 모두가 1방에 같이 지낼 수 있어서 좋았음. 새 건물인지 내부가 모두 깨끗했고, 넓직해서 전혀 불편이 없었음. 벳푸역에서 걸어다닐 거리라 편리. 가성비 훌륭함. 벳부에 다른 호텔 여럿 경험했는데 다음에도 여기서 다시 묵을 것 같음