Hotel Monterey Sendai

It was great.

Staff is very friendly, and the location is great. Bathroom sizes are larger than the typical Japanese hotel, which is very nice.

Clean, Great people, we did not travel with a car, would stay here again . We loved this place.

飯店房間乾淨舒適、早餐豐盛美味選擇多、17樓SPA環境寬敞視野佳、有免費啤酒可以喝。

Beautiful hotel with a great location. Great food nearby. Staff was excellent. Spa was amazing. Breakfast was great.

Great location, great service!

朝食の席の案内が遅いので案内スタッフを増やして欲しい。

We've stayed at the Monterey hotel chain in various locations & a few times at this specific hotel. In the past, it's 5-star rated but this time, it could hardly 3 stars: - The room was dated & overdue for a renovation - Maintenance: the main door lock didn't work, we had to rely on the secondary latch to secure the door. - Staff helpfulness (or the lack of): on Tue 19/May around 07am, we asked a front desk lady to help us send our luggage via Yamato to the airport & were advised that it must be done at the train station. We did just that & learned that it could have been done from the hotel. - We stayed 4 nights & enjoyed breakfast the first 3 mornings on the 3rd floor. However, on the 4th morning Wed 20/May, the breakfast on the 5th floor was reeking with cigarette smell - the smoke was so strong impacting the quality of an otherwise very nice breakfast experience So far, whenever in Sendai, we'd try to book this hotel, but this experience has changed our position

朝食のメニューが充実していて満足できました。

Very easy to get to from Sendai station. Lot of amenities. Wish I had enough time to try their spa facilities

It was like staying in a European hotel in Japan. We realized that we stayed at their property in Nagasaki years ago, which is like a Portuguese monastery. Excellent.

Convenient location. Clean room; sufficient room/floor access security

The spa is good, ice cream is very nice

very good

Room was cleared ofvtrash and fresh bottles of water wete provided daily, even when we left a do not distyrb sign.

飯店整體很典雅，裝潢設計也很好。乾淨舒適。離車站很近，附近應有盡有，超級方便。下次去還要住這裏。

Air conditioning can not change, room temperature was too high

スタッフの方々の笑顔、気遣いとてもありがたく思います。 また仙台での宿泊は当ホテルでと思うところになりました。 ありがとうございました。

Yes! Clean and tidy!

Super convenient location, minutes from Sendai Station. Very courteous and efficient staff. I requested laundry service, which was completed within the day. Thank you providing us with a wonderful stay in Sendai.