Hotel New Tsuruta

We had a wonderful stay! The bed was so comfortable, the best I’ve ever had in a hotel. The included breakfast had a very large selection of japanese and western items. The staff was really helpful and even run to us to offer an umbrella when they noticed we were going outside during heavy rain. I wish I had planned to stay for two nights instead of only one. I will definitely stay there again if I go back to Beppu.

Breakfast is good and located in city center and right in front of the pier. However, the building is really beat up.

朝から掃除の音がうるさく、朝食後にゆっくり部屋でくつろげなかった。チェックアウトまでは掃除を控えてほしい

全てのサービスに非常に満足できました。また泊まりたいと思いました。丁寧な接客ありがとうございました。

위치좋고 넓고 직원들은 5성급만큼 친절했으며 조식의 맛이나 구성이 만족스러워 별 하나 더 줍니다. 그러나 낡은 것은 참을 수 있는데 변기와 욕조의 물때는 참기 어렵다.

Breakfast buffet was plentiful and tasty using local ingredients

Convenient location

The room was perfect!! Even though the building is older, the room is clearly newly remodeled. Wonderful view. Thank you.

Japanese style tatami are too thin, it will be much better if change to a thick one

Great value for the price; would book again. It's a bit old but our Japanese style room was large and comfy. The staff was very nice. We did not have the chance to try the onsen but the free breakfast was delicious.

Stayed for one night in the Japanese style room. It was surprisingly comfy to sleep on the floor. Room was a bit old, the bathroom was generally clean, but a bit moldy and smelly. Everytime I had turned on the water, I heared it gurgle through an opening next to the toilet - that‘s probably where the smell was coming from. It‘s an old building, nothing to worry about for a short stay. The stuff has been very friendly. Their English is limited, but they do their very best to talk to you. Breakfast buffet quite good - Japanese style, but you don‘t go out hungry. Onsen also nice. Around 7 pm I was by my own. Hotel close to train station (about 5 min walk). Overall a good experience.

Amazing service to show me the way to a restaurant that I asked for. Excellent service and hospitality was very impressive.

The hotel is a bit old but the service was great and breakfast was also very good. Will definitely stay here again if i come again.

Their breakfast was brilliant. Parking space was not sufficient enough so I had to park outside of the hotel for one night, that only cost 1000 yen

Great location. Hotel needs some renovations.

M7 . M

Very nice view of the water. Very good amount of space for the price! The room was amazing. It was under renovation when we stayed but it wasn’t that noticeable. Friendly staff.

Only stayed in the hotel for a night, prior to my ferry journey to Osaka. I booked a Japanese styled room - sleeping on the floor, for the experience. Did take a while for me to get comfortable, but did sleep eventually. Nice room with a seating area, sea view and good amenities: fridge, kettle etc. An excellent breakfast in the morning, to set me up for the day. The hotel looked after my luggage after checkout, so I walked around the town and had an Onsen. Very much recommend a stay in this hotel. I would definitely stay here again, and for longer.

Overall good experience. Breakfast was great. Reception was helpful and kind. Staff was awesom.

Pros: 1. Location: many bus stops nearby, and hotel is between 2 of the largest shopping centres in Beppu. So finding food is easy. There is also a nice restaurant opposite the hotel, Royal Host. Con’s 1. We wanted to check in at 2 pm but staff was insistent to only let us check in at 3pm. So we waited at the lobby. There was no traffic in the hotel in that one hour and at 2.45pm, we were then offered the room. Why so rigid? 2. The hotel was unmanned at night, which may pose a security issue. 3. No daily mineral water was provided. There was a notice saying that the tap water can be drunk. 4. No daily cleaning service. Even bath towels were not replaced. 5. Hotel is old and tired looking.