Tokyu Stay Aoyama Premier

Staff were really friendly, excellent location and great amenities. For sure I would recommend it. And the washer machine in the room and size room make a huge difference here in Japan

Very helpful staff. I forgot my charger, returned next day and it was stored under my name. Was released after showing passport. Good quality shower head, cloth waser in room. Good quality coffee in lounge area.

Great stay! The room was spacious and very comfortable. The hotel is conveniently located close to the train station, which made getting around super easy. The staff were very nice and helpful throughout my stay. Would definitely recommend!

we stayed here a few times before. excellent location, easy walk to ometosando for shopping, many restaurants and breakfast options and bakeries a very short walk away, ginza line subway close by and even the yakult swallows baseball stadium a few blocks away. great views out the room windows of most of central tokyo and big beds, a couch and enough space for comfort. the lobby has a smoking lounge and a free coffee, espresso, latte, matcha machine. the new lounge is very nice, its outside in an adjoining building and has drinks, pastries, showers and gym equipment, all complimentary for guests. we will be back next year guranteed.

Lovely place. Wonderful Area. Close to everything you could possibly need, and trains too. Staff was great, met every need I asked for.

Clean. Good location. Decent amenities. In room washer/dryer is great.

We had 2 rooms- premier twin and premier double. The twin was large, clean etc and the double was quite dirty. Carpet was filthy, walls needed wiping down, sofa needs deep cleaning. Nice facility overall but they need to deep clean some of the rooms.

Very small room size for the price but clean. Staff was nice.

Great location, large room and beds, quiet and a fabulous view. Close to train station and convenience stores. Easy walk to Shibuya and Harajuku. Would recommend. Had a superior twin room on the 24th floor.

Great neighborhood and delightful hotel. Super nice and helpful staff, and a great lounge available to guests if you want to recharge somewhere other than your room. Laundry IN YOUR ROOM was a game changer!!

+ Convenient location and great city view from the room. New arrival lounge was nice to grab coffee and light breakfast - Mold growing on shower grout that was easily wiped away, therefore had not been cleaned sufficiently Washer/dryer in room did not dry clothes sufficiently Arrival lounge has “gym” but only cardio machines

I often stay at Tokyu Stay hotels during my visits to Japan, this one was probably my favorite. Best room view size and great location.

Great location and the welcome lounge was a happy surprise.

This hotel is in a wonderful location but the room and bathroom - and especially the carpet - really need updating. This is the only thing preventing me from rating everything 5 star. The staff and lobby amenities were great. But what really stands out is the brand new Reset Lounge. Located in the small alleyway next to the hotel itself, this wonderful oasis allows guests to unwind, refresh themselves with coffee, tea or juice (alcohol too if you want), granola, pastries and full showers. You can rest and relax before you check-in or after you check-out. They’ll even deliver your luggage to your room.

Excellent location

The room is the perfect size for traveling and had everything needed including the laundry machine. AC is old but worked fine.

Staff and amenities were excellent, but room condition was not thoroughly clean upon arrival. We found trash under the bed and behind the nightstand. There were also stains on the couch, and the bathroom had black mold in the grout and drain and a bad smell. We let them know about the mold and they did a thorough cleaning of the bathroom which helped. We did appreciate the washer/dryer and mini kitchen in the unit.

Everything was perfect

Hotel property seems on the older side, but clean. In-room washer/dryer greatly appreciated. Some staff were not very proficient in English. No daily cleaning unless you pay extra; otherwise just garbage and towel service -- if you request it.

This was a great hotel and I really like that the room had a small seating area with a small couch and a table next to the bed. Staff were friendly and the room was clean and comfortable.