Cloud Hotel & Suites

Hotels
7.0
/10
Pleasant
95 reviews

What Guests Say About Their Stay

Cecil
10.0
/ 10
Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
Sarah
10.0
/ 10
I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Elizabeth
10.0
/ 10
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
In the Area
See Map
Corner of 4th Parklands and Masari Road, Parklands/Highridge, Westlands, Nairobi, Kenya, 00100

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Cloud Hotel & Suites is a hotel is located at Parklands/Highridge. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cloud Hotel & Suites

Corner of 4th Parklands and Masari Road, Parklands/Highridge, Westlands, Nairobi, Kenya, 00100
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Location


Cloud Hotel & Suites is a hotel is located at Parklands/Highridge.

About Cloud Hotel & Suites

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Cloud Hotel & Suites exclusively for you.

Get precious and unforgettable moment during your stay at Cloud Hotel & Suites.

All facilities in Cloud Hotel & Suites

Others Cloud Hotel & Suites
Others

Things to Do

  • Beach umbrella
  • Hot tub
  • Outdoor pool
  • Indoor pool
  • Turkish bath
  • Sauna
  • Steam room
  • Pool cabanas

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast

General

  • Banquet
  • Smoking area
  • Parking

Business Facilities

  • Meeting facilities
  • Business center

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Cloud Hotel & Suites

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately USD 9 per person
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
12:00 - 00:00
Check-out:
Before 11:30
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 12:00 - 00:00 - to 11:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cloud Hotel & Suites
39
Another facilities in Cloud Hotel & Suites
Beach umbrella, Hot tub, Outdoor pool, Indoor pool, Turkish bath

Frequently asked question in Cloud Hotel & Suites

What are available facilities at Cloud Hotel & Suites?
There are top facilites at Cloud Hotel & Suites such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Cloud Hotel & Suites?
The standard check-in time at Cloud Hotel & Suites is starting from 12:00 - 00:00 while the latest check-out time is at Before 11:30
Does Cloud Hotel & Suites provide breakfast?
Yes, Cloud Hotel & Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cloud Hotel & Suites?
Cloud Hotel & Suites is a 4.0-star hotel.
How many rooms are available at Cloud Hotel & Suites?
Cloud Hotel & Suites has 39 rooms in total.
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More Reviews from Other Guests in Cloud Hotel & Suites

7.0
Pleasant
From 95 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

8.0

Service and Facilites

7.4

Sort by
Most Relevant
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Traveler Reviews Cloud Hotel & Suites

Number of reviews per page
20
40
Top reviews
Cecil
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

🌟🌟🌟🌟🌟
Cecil
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly staff
Cecil
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
Cecil
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Friendly staff and excellent
Sarah
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Sarah
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Read More
Elizabeth
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Brendan
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
Read More
Cecil
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

I had a nice time and the staff were friendly.
Cecil
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Service personnel were political and welcoming
Cecil
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Claudina
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Staff very professional and kind.
Phabeeo
icon-Leisure
Leisure
6.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Epiphane
icon-Leisure
Leisure
8.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

The facility is good. The staffs are very nice
Adeniran
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Good place
Abdiyare
2.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Very bad
Cassandra
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

I would not stay there again at that price
Arifa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

Very convenient location
Taylor
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Our hotel room was extremely small, and the beds felt like box springs. Not to mention their was a party going on upstairs in the banquet hall that went until 3 in the morning. So no sleep from all the noise and bad beds. The pool and jacuzzi was filthy. The hotel was also hard to find as it is inside a shopping mall on the top floor.
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Joanne
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
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Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Cloud Hotel & Suites

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.0
Pleasant
From 95 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

8.0

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cloud Hotel & Suites

Number of reviews per page
20
40
Top reviews
Cecil
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

🌟🌟🌟🌟🌟
Cecil
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly staff
Cecil
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
Cecil
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Friendly staff and excellent
Sarah
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Sarah
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Read More
Elizabeth
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Brendan
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
Read More
Cecil
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

I had a nice time and the staff were friendly.
Cecil
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Service personnel were political and welcoming
Cecil
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Claudina
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Staff very professional and kind.
Phabeeo
icon-Leisure
Leisure
6.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Epiphane
icon-Leisure
Leisure
8.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

The facility is good. The staffs are very nice
Adeniran
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Good place
Abdiyare
2.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Very bad
Cassandra
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

I would not stay there again at that price
Arifa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

Very convenient location
Taylor
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Our hotel room was extremely small, and the beds felt like box springs. Not to mention their was a party going on upstairs in the banquet hall that went until 3 in the morning. So no sleep from all the noise and bad beds. The pool and jacuzzi was filthy. The hotel was also hard to find as it is inside a shopping mall on the top floor.
Read More
Joanne
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
Read More
Number of reviews per page
20
40