Shangri-La Golden Sands Penang

hope to provide tap for wuduk. for edely to pray. tq for the praying matt. the no 1 premier hotel to provide muslim friendly. shangri la have the best housekeeping manager.

Extremely disappointing experience—not up to Shangri-La standards. We had to change rooms twice, resulting in packing and unpacking three times. Each room had severe issues: significant ant infestations in the bathrooms, peeling bathtubs, mouldy grout, and an overwhelming chemical smell after maintenance sprayed rooms with guests still inside. Staff were unhelpful, defensive, and offered no genuine solutions or apologies. Definitely not worth the price or the reputation of the Shangri-La brand.

Service top notch as always and great breakfast options!

Friendly staff. Hotel is a bit dated, but rooms are comfortable. Great buffet.

Restaurant staff was helpful

We'd not been to Penang before and went with friends who visit quite regularly. We were suitably impressed and will be planning another visit for a longer period when the occasion permits.

Rooms are clearly showing their age even if the property itself is pleasant with a beach resort vibe. There’s a shuttle bus to Jen hotel in town at 10 am and 2 pm. Prebooking is required. Takes about 45 mins or so.

I liked everthing about the resort

Staffs were very extremely nice and friendly. Well equipped gym, kids club open 10am-10pm, indoor adventure playground right beside at RM30 for 2 hours. Food wise there’s room to improve. Pool is fun with attended life guard everywhere and slide is fun. However monitor lizard is present, one swam across us and a young girl got so panicked that I quickly reached out to her cuz I think she can’t swim. It’s very close to nature so abit can’t do much. Pool wise not that clean cuz people walked barefoot on the grass and floor and then they enter. I couldn’t spot their filtration system. Algae’s rocks at the side of the pool, I mean aesthetically they looked pretty and full of nature like but I’m thinking about hygiene aspect. But nonetheless if you’re ok with it then I don’t see why not and my kid survive well. They don’t particularly have a beach but there are sports activities of different booth available. Had to walk to the left side of the beach to have better beach to play sandcastle but however sand is quite coarse and warnings of jellyfish are very apparent so we avoid swimming. The deluxe room flooring is clean, equipped with basic Iron with board, safe deposit, plenty of hangers, comfortable bed and pillows, plenty of power point to charge, plenty of lights to control to your liking, non-smoking good spacing balcony facing the pool with hanging pole to hang your wet clothes, beach non-slip slippers, bath gel, conditioner, and shampoo. Overall it’s kids friendly resort=)

we had enjoyed our stay in the hotel and we feel that the breakfast quality of food can be improved.

There is a mosque right in front of the property

I don’t recommend this hotel, because it’s not suitable for people who want to relax and enjoy the quiet, and it’s not as clean as it should be. It’s over priced too.

included Breakfast has lots of variety and is plentiful

Owing to the design of building you cannot escape the uncontrolled noise of children playing in the swimming pools. Definitely would not recommend to older couples. Perfect for young families. Breakfast good & varied. Reception not very helpful or informative. However the lower ranks very pleasant. This is not the Golden Sands we remembered & enjoyed in 1980, but time moves on!! Not the hotel’s fault but the beach has all but disappeared.

We loved our stay at the Golden Sands. Excellent choice for families. The pool area is fantastic.

Good in dining offer package. Should have more dining offer packages.

Great Location!!! Very good services and personnel,,, Love the stay here 🙏

Compared to previous visits there is tangible improvement especially with the personnel and the breakfast offered

Overall very nice experience staying here

Nice