1. The reception was completely rude, especially the one, I asked "where can I get an empty box?" I don't know about Penang because this is my first time visit. And the reception answered 1 market but I don't hear it because that sounded strange to me and I react just like "what store?" And suddenly she got mad and told me like this "you have a phone right? Try to google it by yourself 🙄. 2. Hotel Sentral George water is something so brown and stinks, stayed for 2 days I'm not showering, I brush my teeth and wash face with mineral water. 3. The closet was amazing bad too, my daughter poop and can't be flush well, I called the operator to help but 30 min without solution and I tried to go down to reception and confront her why and what happened with this hotel. 4. I told the reception to wake me up at 5 and we rsvp taxi from the hotel at 5. 30 because we had a morning flight and we were scared that we can't wake up earlier. End up! The reception only called when the taxi come, luckily we made our alarm on our phone. And for me! I'll never come back to this hotel anymore even for free. And 1 more shocking me! How can this shit hotel got 8 rating from the agent 😱 next time you have do reseach before claim it. Or maybe the hotel make cheat as a customer to make good rating 😂.