Ascott Gurney Penang

Very good

This is my second at this property.The room and facilities are modern and relatively new and well kept. However, the staff needs to be better trained. On the last day of our stay (our rooms had late checkout), we went back to the rooms to prepare for checkout, but we were locked out of the room. We went down to reception and the staff said she fixed the issue, so we went back up again only to find the keys still didn't work. So we went to reception again and was told it was fixed for the 2nd time. Upon reaching the room, the keys still didn't work. We had to go to reception for the 3rd time before we can finally enter the rooms. The staff didn't apologise or make any effort to call for additional assistance and was quite indifferent to the situation. We stayed at so many properties before and if a similar room lock out situation occurred, the other properties would have asked a staff to accompany the guest to check on the room after the 2nd attempt failed, but unfortunately, this was not the case here. A good property only to be let down by bad service.

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wish they informed us on power down on the last day when we were checking in.

We had a wonderful 4 night stay at the Ascott Gurney Penang. The hotel offers great amenities, the rooms are comfortable, and the overall atmosphere is very welcoming and relaxing. One of the highlights of our stay was the excellent buffet breakfast with a wide variety of delicious food choices each morning. We would especially like to recognize Sity and Jensen at the restaurant. They truly went the extra mile to make sure we were well taken care of. Their warm hospitality, attentiveness, and dedication to their work really stood out. You can clearly see the pride they take in providing excellent service, even while working very hard during the busy breakfast hours. Thank you to the entire team for making our stay such an enjoyable experience. We would gladly stay here again when visiting Penang.

Clean stylish and ultra large room, good breakfast, friendly staff at breakfast, convenient location

Spacious rooms, excellent location and functionality.. Nothing spectacular, but everything avaliable and walking distance for everything. Grab to everywhere is less than 10 minutes. Highly recommended if you want to be in Georgetown

attentive staff & caring management.

Pool was wonderful. Staff was very friendly. Breakfast was good. Rooms are bright, spacious & very clean. Highly recommended.

Very nice hotel in good position, a quick Grab to central Georgetown & easy access to the rest of the Island. Breakfast, bar snacks very good. Staff unfailingly polite, helpful & friendly

Great location having a small mall attached. Nice pool area. Big clean room with good amenities

laundary service - ironed and neatly hung up!

Tres belles et grandes chambres. Excellent emplacement.

Great staff, comfy rooms, and an amazing location.

Huge, clean and well appointed apartment! Wonderful staff and very convenient with direct access to a small mall

The room is spotless

Overall this hotel was amazing, the views were breathtaking, it was extremely clean and had lots of facilities. The people that work there were always polite and apart from one instance extremely attentive. The only two negatives I would mention is, for such a big hotel there are only 3 check in/enquiry desks and generally just two staff on them meaning you often have to wait a good few minutes if you needed anything from them. The second was the restaurant. On the first night I had an absolutely lovely steak, I enjoyed it that much I decided to have a meal there the next night. This time I ordered the lamb shank. The issue was it didn’t come as described on the menu, it came with mash instead of rissole potatoes as specified. The lamb shank was embedded in the mash and I really don’t like mask. I waiting to see the waiter again but didn’t. I ended up just eating the lamb on top after waiting a good while. The waiter didn’t check on me at all even though I was literally the only person in the restaurant and I mean only person. By the time I did see him and call him over to get the bill it was a good 20 minutes later, meal hardly touched (see picture). At that point I wasn’t hungry anymore so didn’t raise it and he didn’t ask me how my meal was even though it was hardly toughed. The hotel is also in a lovely location with lots of amenities close

Excellent location, staff, amenities and comfortable accommodations.

Gorgeous rooms. Immaculate, well stocked and well maintained. Very convenient location, walkable.

Clean room, great location,amazing views