Holiday Inn Melaka

My first stay was disastrous and the management reached out to me, and offered another night stay with this place. Unfortunately for me, it was another ordeal all over again. 1. Check in No one approached me to assist with my bags. I was arriving from JB on a 10 days business trip across Peninsula. I had 3 bags with me and no one assisted. In comparison, my stay in JB and KL and Penang, someone was readily available to assist with my luggage till to my room. 2. Salutation No mention of my salutation. I was referred as Mr. Foong during the whole check in process, I checked, my reg card clearly stated Dr. Foong. 3. Room Strong bleach stench upon entering the room. While I admire the cleanliness, and the effort to disinfect the room, I do find that such stench rather disturbing. Although I have called in and told the reception of my ETA, my room was not welcoming at all. I was checked into a warm room, where after a 2-hour stressful drive, I really wished to just get into a cool room and just lay down on the bed to rest. 4. Lounge Not welcoming at all. The hostess was busy entertaining her friends than hotel guests, but we all know the importance of friends. So I just walked to the balcony and sat for almost 15 minutes before one of the servers noticed me and came over to ask if I needed anything. He was never to be seen after that. My evening was taken care by Christian, who made sure I had my glass filled all the time. Please send my regards to him. My steak that I have ordered medium rare came to be well done. I relayed it to Christian and he then relayed it to the hostess who was very apologetic and offered to change. Though I was almost half way done and did not accept her offer. A note should be pass to your chef on the doneness of meat, especially when it ruined a good meat. 5. Room Service Ordered supper and it was prompt. 30 minutes and I had my food on the table. The beef patty was way too salty to a point where I had a minor heartburn in the morning. Perhaps your chef needs to adjust his recipe or to include sodium on the go. The herbal soup was really good, though still, too salty. 6. Breakfast Had a guest over to the lounge to join me for breakfast. Again, no one was at the reception and she had to tailgate another guest to get into the lounge. Tables on the balcony were not set up and took ages for staffs to send cutleries over. At 9:30 am, most of the food were not replenished. I think I would have scored a better breakfast downstairs with the rest of your guests. Again, Christian made sure I had my juices and needs to be attended to after that, but he is also seen to be very busy handling the rest of the guests as well. 6. Check out Checking out took significantly longer, perhaps due to many guests checking out at the same time. However, things would be slightly more pleasant if the front office had not let other guests jump the queue in front of me.

Heading says it ALL. Most Hotels in Melaka usually gets degraded due to poor maintenance, whereby the service level would drop significantly, or that the furnishing would be badly worn. However, this is definitely NOT true for Holiday Inn and Melaka. It is as good as it was many years ago when it opened. The furnishings, maintenance, and service was extremely good and pleasing.

We have been staying at Holiday Inn for 4 times with family. We have very good experience at the first 2 times but subsequently, we found that the standard has dropped. Last weekend, we had booked the executive club room and then we have decided to upgrade to junior suite with extra cost. But we tell ourselves, most likely we won't be going back next time. - the gym is old - the breakfast doesn't taste good - the table and utensils in the club lounge is dirty - the pillows have a weird smell - the toilet paper has been changed to cheapo type Certainly, it doesn't worth the money we had spent.

We had a room to the streetside. I thought I might be bothered by the street noise from the expressway just in front of the hotel. But little did I know that this would be nothing against the noise coming from a night club (Mix) that blast out incredibly loud music starting around 10 pm. Apparently this happens on every Friday and Saturday night. I went down to complain and got a seaside view and a much quieter room. Should you want to stay in the Holiday Inn, make sure you get a seaview room! I would laso recomment not to take to breakfast in the hotel but go opposite to the mall and find something decent. Crossing the big and busy road in front is not advisable. Go left from the hotel and there is an underpass in about 150m.

The hotel is within 10 mins walking distance to Jonker Walk via the river. The bonus was Mahkota Parade just opposite the hotel and a cinema too. Just be careful when crossing the road as the cars go quite fast. I walked to Jonker almost every morning for breakfast. The staff were friendly and helpful. Rooms were very clean and spacious. The air-conditioning didn't have that loud humming, thumbs up!