Sheraton Imperial Kuala Lumpur Hotel

Incredible, especially the breakfast buffet!!! Just know that 'hot' water will be just warm, apart from this, it's a 10 out of 10

Good hotel but had issues with hot water. Needed to run tap for almost 15 minutes to get hot water. Good location next to monorail with a cheap mall nearby. Nice Indian restaurant in the hotel.

Great room

Hotel need the maintenance and renovation I think

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The shower, bathtub & bathroom sink not draining. Dirt coming out from sink if taking a shower or having a bath. A great place with staff are amazing over good custom service.

An overnight before flying home the next day. Enjoyed relaxing by the pool. Great size room with view. Top Recc. The little row of restaurants- left, left as you exit front of hotel……

Where to start!! Sheraton Imperial Hotel Kuala Lumpur has been my second home every time I'm visiting Kuala Lumpur. This year is my 5th visit to Sheraton Imperial Kuala Lumpur. My visit lasted 3 weeks to a month/per visit. Make it special this year is The Chinese Lunar New year with all Chinese New Year decorations and Lion Dance performance. Let's start of an Excellent hospitality provided by the ladies and gentleman from Sheraton Imperial Kuala Lumpur that kept me coming back over and over again! From the moment you step on the entrance carpet, the warm greeting and warm welcome given from all the Door man/Bellhop with a smile. This trip I managed to experience all facilities in the hotel. My room reservation is on the club level. The ladies and gentleman at the club always professional and friendly. To: Sha and Chung: Exe Club Lounge Essence( the cafe ) I had breakfast there almost everyday. The staff are very friendly and accommodating. I can't remember her name, she is the chef at the Soup and Tim Sum Station. She so friend and patient even i saw some customer giving her hard time just because she don't understand what the guest need. 5 stars to ms.mek Bell, mr mokthar. Spa, ms shah. Bartender, mr vino. Concierge, mr Logan and mr anuar,deen Housekeeping, ms zainadah Hotel manager, mr afendy. Japanese restaurant, mr faizal. Will be back soon!!

Firstly I honestly loved to stay at this hotel because of high rise room and smoking indoor of the room. So i booked this hotel again after few month later, i required the receptionist that i wanted a smoking room via online but they didnt inform us that the policy and regulation has implemented that smoklng is not allowed in all the room after only checking in. If i had known about that new policy, i would not booked this hotel. And the service seems not good is that compared to my last stay especially those receptionist/counters who are unfriendly and no one was there at night sometimes and even we called the receptionist but no one answered... Wondering what were the receptionists doing at the wee hours??? Lastly, these essential toilet never top up after day by day and we asked them to top up like shampoo, shaver since 4 days, so frustrating... We would not book this hotel again in future. Best to you

Family Christmas vacation Lots of celebratory dining and decorations Great location

The staff were cooperative and kind

Friendly and helpful staff

The place is old and needs maintenance. Our air-conditioning was running even we had turn it off and they couldn't fix it.

Room was spacious and well appointed, staff were amazing, friendly and always available

Very old hotel in a very good location service was lacking and hotel needs renovation. Was given a smoking room which had to be changed. Baby cot had chewing gum stuck to it which my child put his mouth on. Ants and insects in the room. Breakfast was very average and the juice lady didn't feel like serving us any of the 6 days we were there

Ok

Excellent experience. Plan to stay again.

Property was located at a convenient location

It is an amazing hotel!

Wonderful and friendly front desk. They go out of their way to be helpful.