Ayenda Terraza 158

Avoid this hotel at all costs. This was by far the worst hotel experience I have ever had. The hotel is extremely difficult to find because there is no visible sign outside identifying it as a hotel. Everything about the place felt disorganized and unprofessional. I stayed there for several days, yet after I raised concerns about unauthorized charges on my credit card, I was told there was no record of my stay, despite the fact that I had already checked in and stayed there. That was incredibly alarming. I am currently disputing the fraudulent charges with my bank. The way this situation was handled has completely destroyed my trust in this business. I left feeling unsafe, deceived, and deeply concerned. If you value your money, your personal information, and your peace of mind, stay somewhere else. As for the basic amenities: they were inadequate. Only one towel was provided, there was no hair dryer in the room, and the hotel deliberately shut off the hot water for approximately nine hours every day, claiming it was for “environmental reasons.” This made even basic hygiene and comfort unnecessarily difficult and is completely unacceptable for any hotel.

The room they initially put me in was small and there was a leak in the bathroom. But when I requested to have my room changed they gave me a better room. Because they resolved the problem so quickly and with smiles I give them a high rating on this hotel. The outside of the hotel and the entrance needs a lot of work but the rooms were safe and adequate. Don't expect any frills. The location is very good. Easy walk to Chapultepec Park.

Buena ubicación, relación precio

Staff del hotel era muy amable y recibí buena atención. No hubo ningún problema con mi reservación. Todo muy limpia y el hotel tiene una buena ubicación. Quedé dos noches para asistir a conciertos en el Auditorio Nacional.

Es un lugar excelente para personas que trabajan en la zona. Buena ubicación, excelente limpieza y staff

Everage everything. Little bit old facilities

Towels with holes. No heater at all. Without hot water.

Room was very cold and they dont have ac or any kind of heater , and you will hear the street sound it seems like you are in the tent , sound proofing is zero . I paid for 3 nights in advance but i stay 1 hour there and I couldn’t sleep so i left there get another hotel .

Location to Tube Station is the BEST. Nandos is 30 meters :-). Co-op food market A+ my room was great… first floor , nice light through large window. Wood floors, 3.6M ceiling height was very 19th century! I will come back for sure. Reception is very helpful, they greeted me on Christmas evening at midnight. :-)

I want my refund

No customer service at all. All the women at the front desk ask like they’re doing you a favor. The whole place smells like curry, 24/7. I had to ask for towels because they were none on the room. Their main doors need maintenance because they don’t work properly. And they’ll tell you “you need to pull it harder” instead of fixing it. Very basic room, I can’t imagine how hot it gets during summer season since they just have a small fan and mid December was extremely hot. The room where I stayed, had a constant noise from upstairs, like the pipes constantly making loud noises through the whole day. The shower gets flooded, literally. It won’t drain. I was glad I only stayed there 2 nights, but just don’t waste your money here.

Location is too good

I like it but I thought I paid fully the room but at the desk they said that I had to pay for the room !!! So I paid because I was tired and needed to rest .. so please let me know if the desk was right??? And I didn’t pay twice for the room???? Thank you

Whole stay was really confortable. Room and building were very clean with good smell and the receptionist and personnel was very kind.

Nice property, I really liked it upon first impression. But if you can’t sleep due to paper thin walls and noisy neighbours it defeats the purpose. I really appreciated the help from the property to ask the neighbours to quiet down.

Excelente lugar y servicio, muy lindo, una muy buena experiencia

Very great stay

Everyone was really nice and lots of hot water.

So it’s a two star hotel, remember that, it’s clean and modern. The issues we had was the toilet kept getting stuck and wouldn’t flush, so meant having to take the top off each time to fix it, this was really annoying and even when we asked reception to fix it, it got fixed for one flush, not ideal. The shower is great, hot and powerful, one of the best on my trip around Mexico. Not sure if this was the hotel or Mexico City, but we experienced the cold water not being available for a few hours and the electricity cut out for a few minutes during the day and night. Faster WiFi would be ideal, but can’t do everything for the price. We had a double bedroom with two doubles in, and did feel cramped. Also, no air conditioning, but survived with out it (surprised myself). If you aren’t planning to spend a long time in the room, then it’s good to just drop bags off and sleep and shower at.

Favorite place to stay