Cadillac Hotel Boutique

The staff was very nice and helpful . The room was decently clean, but it was cold.

Very nice hotel, good location, server at resteraunt very nice, good inexpensive breakfast

It was ok

It was a hit and miss experience. The first day I checked it was great. Andrea really goes above and beyond for the guest. I had complimentary drinks in the mini fridge. I asked for additional water and it was free of charge on day 1. After that, the additional two days different people at the desk told me I can buy more water at an additional cost. It was confusing. They don't have air conditioning but provided me with a fan. The rooms have a nice rustic antique look to them. The sink is tricky as the water pressure and the way you have to turn it on caused me to get water everywhere the first time. I quickly learned how to use it and it is great now. The water pressure in the shower is fantastic. The hot water is very hot. Be careful. The cleaning lady was very nice and polite. All the staff were nice and polite. Just some mix ups with timing of my cleaning and the complimentary water on the first day not for the entire stay. It's in a good location. It took me 20 minutes to get to the historical center and it was great. A lot of food options close or use Uber Eats/Didi if you prefer delivery. The breakfast that is included is terrible. They only offer fruit, coffee, and juice. You have to pay more for eggs, chilaquiles, enchiladas, etc. They could do more to improve that part of the hotel. But it is very Boutique and Schick. Lots of Mexican art and culture throughout the hotel. Overall an enjoyable experience. I'll update more later.

Everything was as expected great service clean room , everyone soo nice

Room was very u to date, modern loved the style of it was perfect . Food was good Only thing was the bed was super hard ,,,

Room was cleaned daily and staff was wonderful!

Well rounded place to stay

I was pretty pretty good

Staff was great. Super friendly and helpful. Thank you all specially Carlos at the front desk he was very nice and helpful

There is a picture of a swimming in the website and when i arrived they said it was in a room, not to share!

It’s really pretty in therms of aesthetic but, the water overflows the shower and goes directly into the room, I couldn’t shower properly because of this. Also only the cold water pipe worked. Everything else was fine, the food in the hotel’s restaurant is good.

Main reason I got hotel was so I could take a warm shower once landing in Mexico City come to find out there was no hot water.

Las habitaciones no tienen aire acondicionado menos mal fui en invierno. Ponen q incluye desayuno y solo te dan cafe y unas frutas. La cama parece una tabla de lo dura Y ultimo y lo peor tiene bote de agua el lavamanos. El ruido casi no te drja dormir y de paso es desperdicio de agua es tremendo todo el dia botandose es una lastima...

Room was beautiful, staff very friendly and helpful.

Good hotel

Horrible customer service when checking in and when attempting to get assistance from hotel staff. Very dismissive. Had a hard time taking a shower the first day since there was no cold water, I had to leave 3 days early and booked another hotel. Terrible experience.

Clean room, but the bed was very uncomfortable and hard. Not the best location.

The staff was great, the restaurant on the 4th level was also great! My complaint has to do with the room and bathroom situation. The shower has no protection against the water pouring out all over the bathroom floor. There is also no AC which can be problematic. The hotel also is not in the best area and there’s not a lot to do in the neighborhood. Other than that the experience was fine, I really appreciated the friendliness of the staff!

Los grifos tienen gotera, poca iluminación.