Cozumel Hotel & Resort - Optional All Inclusive

👍♥️

I enjoyed that the resort had a pool/hot tub available as well as plenty of areas to sit and eat, as well as a restaurant on site.

The property was nice. The bed was great The room was pretty plain with not many outlets , lotion would be nice and more towels and more garbage containers in the room. The activity by the pool was so loud , for those who would like to relax. Staff was helpful and polite.

This property is a great location. That's why we like staying here.

It was an older resort. Food was not good. I wouldn’t return here. But okay overall

Great hotel with beach access and convenient location. Nice pool area, clean rooms with hammock and balconies. Dining area right by the beach with unbeatable view. Sandy man made beach area with palm trees, lounge chairs and pool bar. Access to the water over a ladder. Snorkeling is worth it right from there. Service in the restaurant ranges from very attentive waiters to having to run after them and asking for everything. Tables are often not cleaned when guests leave till new guests ask for it or take matter in their own hands. Food is enough, but quality is ok and the variety is not huge. Breakfast is the best. Overall it was our second stay and for the location, resort and snorkel opportunity we liked it very much.

The stay was OK , the manager at the pool bar was very rude and wouldnt even acknowledge you when you would talk to her. Also, be aware that if you have a late flight they make you pay for everything that u consume in the hotel the day of checkout. I have stayed in 100s of hotel all in lusive and never seen that before.

The food was terrible. The service in the dinning was terrible. The elevators were out of order on and off. The cleaning ladies were often out of towels and water. Things seem to be disorganized and the staff untrained. We had no hot water the morning we left.

Mi estadía fue muy buena lo recomiendo

Joel is the best employee, amazing employee 10/10 he did everything for us and helped us with our drinks, and provided helpful information while we were there. Great trip.

I got very very sick there after eating their food. It was the only place in Cozumel we ate at. I had to go to the hospital for severe dehydration ( even though I drank a ton of water). It cost me $1250 USD. I missed 3 days of diving. The hospital said it was ‘bacteria or a parasite’. The manager said no one else had gotten sick but when I spoke with several maids they said “yes,yes” people were sick. I’ll go somewhere else next time. I’ve been there at least 8 times (diving) over 20 yrs. And it has really gone downhill. Mold in the bathroom. Greasy tub that doesn’t drain. We had 1 towel and I kept requesting towels & had to finally go & demand them at the front desk (3rd day). At one point when I requested towels at the front desk she said ( “ you need to go to housekeeping, it wasn’t her job”). The employees there don’t seem happy at all/ many have constant frowns. They also aren’t trained.

Outdated more like a 2 start in the United States in comparison.

Very old but well kept. I liked the deep protected ocean swim area. Enjoyed the snorkeling. The shows were really good! Beds were comfortable. Clean rooms. Food was good. Service in buffet area not so much but we managed, not a big deal for us. But if you liked to be pampered not your place to stay. Staff was friendly. We will stay here again.

Nice value close to town

Resort was nice. Rooms where underwhelming though

Hermoso hotel! Hermoso hacer snorkel en ese lugar!! Nos encantó pensamos volver y bucear. Lo único que me gustaría que mejoren es que las habitaciones no tenían wifi y es necesario. Por lo demás perfecto, ambiente tranquilo y familiar.

We absolutely love this hidden gem in Cozumel! The rooms are always clean, the staff is incredibly friendly, the food and drinks are outstanding, and the private beach is the perfect place to relax. This trip, we enjoyed nearly every meal at the beachfront restaurant. Great food, an ocean breeze, stunning views, and the perfect island atmosphere made every meal memorable. We stayed on the all-inclusive plan, which made the experience even better. Taxis are readily available and inexpensive, making it easy to explore anywhere on the island while having a comfortable place to come back to. We can't wait for our next visit!

施設がとても広く、海へのアクセスも良く、1週間いてもとても快適に過ごせました。WATER SEVERがいくつも置いてあるので、飲み水の心配がいりませんでした。

Great location near town and on the water. Clean, quiet rooms with great housekeeping. Pools were kept up nice. Walk through tunnel under the road makes traversing the main road to get to and from the water a breeze. This is a fairly dive-oriented location - dive shop was a huge help for information as well as getting equipment sorted. Concierge was very friendly and was a great help in booking some scooters for a day adventure around the island. A word of caution - if you are doing all-inclusive, don't expect crazy amount of drinks and food at each turn like you may be used to in Playa or Cancun. Service tended to be a bit slow and it seemed that drinks were given out sparingly. Food was OK - some days were better than others. Again, service tended to be slow - (which we were perfectly fine with) but others may be a bit frustrated with. What we had found is find the good service staff and make a connection with them and tip them well. They will go out of their way to help. Roger was a superstar in the pool area for us. All in all, a good place to stay. If you are looking for a place to do a dive-centric trip, this location is convenient and will work nicely!

Staff provides excellent service waiter Pablo ensures I was good