Hampton Inn by Hilton Ciudad Juárez

A pesar de que mi reservación ya estaba pagada en linea, cuando llegue al Check in me volvieron a pedir todos mis datos, identificación y tarjeta lo cual hizo el check in algo lento. El cuarto en general estaba limpio, pero la regadera estaba llena de sarro por lo tanto salía muy poca agua. Solo dejaron dos toallas en el cuarto y bajamos a recepción a pedir mas, pero el recepcionista dijo que teníamos que esperar hasta la mañana a que llegaran las personas de limpieza para poder obtener mas. Ademas el cancel de la regadera estaba mal sellado y se salió toda el agua, por lo cual se mojo todo el piso del baño. Nuestra habitación fue la 303.

Todo muy bien

I came here with my elderly parents. I had 3 luggage and 2 personal bags. Staff didn’t offer to help bring my luggage to my room. I really thought that was bad.

Exceptional thank you ……………

Friendly staff. I tried paying with cash, but they didn't want to honor the price I got online; only paying with a card was able to get the price I reserved it for (the previous time we stayed there, they did honor the listed price with cash, either the Front Agent was new, he didn't wanted to go the extra step to honored it, or the property change their policy about it). Besides that, the Front Agent and the rest of the staff were very friendly and professional. The breakfast area is clean and big enough with plenty of seats; they just need to add something like bacon, sausage, or potatoes to their daily breakfast menu (for people and kids who don't eat eggs or beans). The previous time we stayed there, we had issues with the shower water pressure. This time, besides the water pressure not being enough, the showerhead had some scale on it, so not much water was coming out. They forgot to refill the shampoo, the room entry wasn't well swept, there's no coffee maker or microwave in the room, and the only microwave is in the Front Desk. They do leave the coffee and tea out in the breakfast area; there's a small fridge in the room. Beds are clean and comfortable, the sofabed, you'll have to bring an extra cushion or ask for extra blankets because you'll feel the metal on your back. Keep in mind that there's a club next to it. If you stay during the weekends, ask for a room next to the street, not facing the club.

Muy buena locación ,y delicioso el desayuno ,muy placentero nuestra estancia.

Staff does not provide any customer service. The showers are old, and water gets trapped in them. Very bad experience. Will not stay at the hotel again.

Very clean place. I would stay here in the future.

The was no water on the faucet around 6am, then later around 15 minutes after the water was coming out really ugly (yellowish) and air was coming out too. I believe it was water pipes system “cleaning time”!!!

Don’t stay there !

I wouldn't hurt if you updated your TVs to smartTVs.

Clean room, staff is super nice, breakfast is delicious 😋

Lack of parking spaces, noice cleaning staff (5ft floor), very noisy environment on the outside.

Great location. Nice decor. Clean rooms with comfy beds

Room was exceptionally clean and bed very comfy, AC worked excellent and staff was very friendly, only thing that didn't work was the small refrigerator inside the room, other than that everything was perfect

La habitación muy limpia y comoda

We couldn’t fall asleep until the nightclubs next to hotel closes, music was so loud, I know is not hotel’s fault but because of that, I will not stay at the Hampton any more.

Rooms were very clean, very close to the airport great place to stay …

Dice que tienen shuttle pero no ofrecen el servicio de recogerte en aeropuerto y solo te llevan después de las 7:00am

todo muy limpio y en orden.