Hotel Emporio Acapulco

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8.6
/10
Very Good
1,762 reviews

What Guests Say About Their Stay

Valentina

10.0
/ 10
muy bien pero si hacen falta los cristales para que no se escuche el ruido d los camiones en la noche

Domenico

10.0
/ 10
Good place ,I like the buffet but if your trying to save a bit of money go across the street as soon as you walk into the mall on the right side there is restaurant that sells breakfast lunch and dinner , also the Italian restaurant next to it is amazing , I recommend the lasagna or the seafood pasta

Yesenia

10.0
/ 10
Perfect hotel location. Access to beach from hotel with exclusive villas to rent.
In the Area
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Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco de Juárez, Estado de Guerrero, Mexico, 39670

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Staying at Hotel Emporio Acapulco is a good choice when you are visiting Acapulco de Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Emporio Acapulco

Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco de Juárez, Estado de Guerrero, Mexico, 39670
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Discover More About Hotel Emporio Acapulco

General


Near Diana Galleries Mall

Location


With a stay at Hotel Emporio Acapulco in Acapulco (Costera Acapulco), you'll be within a 10-minute drive of Papagayo Beach and Playa El Morro. This beach hotel is 0.1 mi (0.2 km) from Condesa Beach and 0.5 mi (0.8 km) from Diana Galleries Mall.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Playa El Morro - 0.1 km / 0.1 mi
Condesa Beach - 0.2 km / 0.1 mi
Diana the Huntress - 0.2 km / 0.1 mi
Diana Galleries Mall - 0.2 km / 0.1 mi
Plaza Bahia - 0.5 km / 0.3 mi
Galerías Acapulco - 1 km / 0.6 mi
Parque Papagayo - 1.3 km / 0.8 mi
Papagayo Beach - 1.7 km / 1.1 mi
Icacos Beach - 1.8 km / 1.1 mi
Acapulco Golf Club - 1.9 km / 1.2 mi
El Veladero National Park - 2.1 km / 1.3 mi
Acapulco Convention Center - 2.6 km / 1.6 mi
Hornos Beach - 2.9 km / 1.8 mi
Casa de la Cultura - 3.1 km / 1.9 mi
Tamarind Beach - 3.3 km / 2.1 mi

The preferred airport for Hotel Emporio Acapulco is General Juan N. Alvarez Intl. Airport (ACA) - 19 km / 11.8 mi

Facilities


Take time to pamper yourself with a visit to the full-service spa. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include wired internet access (surcharge), a 24-hour business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a cruise ship terminal shuttle.

Dining


Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8:00 AM to 12:30 PM for a fee.

Rooms


Stay in one of 422 guestrooms featuring plasma televisions. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

All facilities in Hotel Emporio Acapulco

Bar, Cafe and Lounge Hotel Emporio Acapulco
Bar, Cafe and Lounge
Swimming Pool Hotel Emporio Acapulco
Swimming Pool
Entertainment Facility Hotel Emporio Acapulco
Entertainment Facility
Fitness Center Hotel Emporio Acapulco
Fitness Center
Functional Hall Hotel Emporio Acapulco
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Private beach
  • Garden
  • Spa
  • Beach cabanas (surcharge)

General

  • Banquet
  • Infinity pool
  • Parking
  • Terrace

Business Facilities

  • Business facilities
  • Conference rooms
  • Computer station
  • Business center

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Family-friendly Facilities

  • Children club (surcharge)
  • Children pool

Sports and Recreations

  • Fitness center
  • Game room

Connectivity

  • LAN Internet (surcharge)
  • WiFi (surcharge)

Public Facilities

  • Smoke-free area
  • Safety deposit box

Transportation

  • Valet parking (surcharge)

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting with surcharge

Accommodation Policy & General Information in Hotel Emporio Acapulco

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Emporio Acapulco
422
Number of floors in Hotel Emporio Acapulco
11
Another facilities in Hotel Emporio Acapulco
Laundry service, Multilingual staff, Wedding service, Luggage storage, Porter

Frequently asked question in Hotel Emporio Acapulco

What are available facilities at Hotel Emporio Acapulco?
There are top facilites at Hotel Emporio Acapulco such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Emporio Acapulco?
The standard check-in time at Hotel Emporio Acapulco is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Emporio Acapulco provide breakfast?
Yes, Hotel Emporio Acapulco provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Emporio Acapulco?
Hotel Emporio Acapulco is a 3.5-star hotel.
How many floors does Hotel Emporio Acapulco have?
Hotel Emporio Acapulco has 11 floors.
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More Reviews from Other Guests in Hotel Emporio Acapulco

8.6
Very Good
From 1,762 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Emporio Acapulco

Number of reviews per page
20
40
Top reviews
Marco
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

First at all I’m so to had this bad experience and no use Expedia again to make a book reservation for my next trip. Because when I booked this hotel from may 3 through may 8 2026 we paid for breakfast buffet as an extra, total was 560.41 usd but when we extended one more night for 113.01 usd the whole reservation got messed up and it took off the breakfast buffet when we’re already paid before, so me and my family arrived to the from desk of the hotel we were told that we’re only paid for an standard room and the hotel can not do anything about it! I’d contacted an expedían live agent to see if they can do something and fix that issue but WAS so USEFUL TO! So we had to paid out of our pocket again every single morning for the breakfast, very DISAPPOINTED.
Read More
Inez
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was clean
Claudia
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Muy buen servicio de todos volveré pronto
Valentina
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

muy bien pero si hacen falta los cristales para que no se escuche el ruido d los camiones en la noche
Alejandra
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great property! Close to restaurant and market place.
Oscar
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was okay for what I paid. The lobby bar was boarding.
Domenico
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good place ,I like the buffet but if your trying to save a bit of money go across the street as soon as you walk into the mall on the right side there is restaurant that sells breakfast lunch and dinner , also the Italian restaurant next to it is amazing , I recommend the lasagna or the seafood pasta
Cresencio
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Muy buen servicio gracias
Yesenia
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect hotel location. Access to beach from hotel with exclusive villas to rent.
Rosamaria
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I love that they have an adult pool area only
PEDRO
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

yes
Magdalena
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes
EVA
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good
Maria Camila
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Las habitaciones son amplias y la cama es cómoda. La comida en general es buena y, considerando el precio, la experiencia es aceptable. Además, el agua de las albercas nunca está fría, lo cual es un punto positivo. Sin embargo, hay varios aspectos que podrían mejorar: • Alberca familiar: No la limpian durante el día. Había curitas y bichos muertos flotando, lo cual resulta poco higiénico. • Alberca de adultos: Se encontraba más limpia, pero el servicio fue inconsistente. La mesera mencionaba que no podía acercar bebidas porque “no estaba permitido”, aunque a otros huéspedes sí les ofrecían ese servicio. • Tiempos de servicio: Bastante lentos. Las bebidas pueden tardar al menos 30 minutos, y alimentos como papas hasta una hora. • Infinity pool: El servicio aquí es notablemente mejor. Los meseros son más atentos y hay diferencias en la presentación (por ejemplo, el Clamato se sirve en un vaso distinto). Tiene un costo adicional de $250 por persona, pero ese monto se reembolsa en consumo. • Atención del personal: Los bellboys destacan por su amabilidad. • Elevadores: Uno suele estar fuera de servicio. Además, tienen olor a humedad, no cuentan con aire acondicionado y repiten la misma canción en loop. • Desayuno: Los platillos son variados, aunque algo inusuales para la hora (por ejemplo, cerdo en salsa BBQ o arroz). El área de omelettes podría mejorar, ya que los ingredientes quedan crudos por la rapidez en la preparación.
Read More
Erika
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Remodeled room.
Ericka
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excelente opción en el centro de todo
Erika
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was Beautiful (Floor 11), Staff was very kind. Beautiful place. Amazing View.
Alvaro
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Stay was great , staff so kind and helpful.beach view is awesome.
Leo
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Yes we were on the top floor with an amazing view of the ocean
Grace
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Good stay
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel Emporio Acapulco

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,762 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Emporio Acapulco

Number of reviews per page
20
40
Top reviews
Marco
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

First at all I’m so to had this bad experience and no use Expedia again to make a book reservation for my next trip. Because when I booked this hotel from may 3 through may 8 2026 we paid for breakfast buffet as an extra, total was 560.41 usd but when we extended one more night for 113.01 usd the whole reservation got messed up and it took off the breakfast buffet when we’re already paid before, so me and my family arrived to the from desk of the hotel we were told that we’re only paid for an standard room and the hotel can not do anything about it! I’d contacted an expedían live agent to see if they can do something and fix that issue but WAS so USEFUL TO! So we had to paid out of our pocket again every single morning for the breakfast, very DISAPPOINTED.
Read More
Inez
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was clean
Claudia
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Muy buen servicio de todos volveré pronto
Valentina
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

muy bien pero si hacen falta los cristales para que no se escuche el ruido d los camiones en la noche
Alejandra
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great property! Close to restaurant and market place.
Oscar
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was okay for what I paid. The lobby bar was boarding.
Domenico
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good place ,I like the buffet but if your trying to save a bit of money go across the street as soon as you walk into the mall on the right side there is restaurant that sells breakfast lunch and dinner , also the Italian restaurant next to it is amazing , I recommend the lasagna or the seafood pasta
Cresencio
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Muy buen servicio gracias
Yesenia
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect hotel location. Access to beach from hotel with exclusive villas to rent.
Rosamaria
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I love that they have an adult pool area only
PEDRO
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

yes
Magdalena
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes
EVA
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good
Maria Camila
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Las habitaciones son amplias y la cama es cómoda. La comida en general es buena y, considerando el precio, la experiencia es aceptable. Además, el agua de las albercas nunca está fría, lo cual es un punto positivo. Sin embargo, hay varios aspectos que podrían mejorar: • Alberca familiar: No la limpian durante el día. Había curitas y bichos muertos flotando, lo cual resulta poco higiénico. • Alberca de adultos: Se encontraba más limpia, pero el servicio fue inconsistente. La mesera mencionaba que no podía acercar bebidas porque “no estaba permitido”, aunque a otros huéspedes sí les ofrecían ese servicio. • Tiempos de servicio: Bastante lentos. Las bebidas pueden tardar al menos 30 minutos, y alimentos como papas hasta una hora. • Infinity pool: El servicio aquí es notablemente mejor. Los meseros son más atentos y hay diferencias en la presentación (por ejemplo, el Clamato se sirve en un vaso distinto). Tiene un costo adicional de $250 por persona, pero ese monto se reembolsa en consumo. • Atención del personal: Los bellboys destacan por su amabilidad. • Elevadores: Uno suele estar fuera de servicio. Además, tienen olor a humedad, no cuentan con aire acondicionado y repiten la misma canción en loop. • Desayuno: Los platillos son variados, aunque algo inusuales para la hora (por ejemplo, cerdo en salsa BBQ o arroz). El área de omelettes podría mejorar, ya que los ingredientes quedan crudos por la rapidez en la preparación.
Read More
Erika
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Remodeled room.
Ericka
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excelente opción en el centro de todo
Erika
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was Beautiful (Floor 11), Staff was very kind. Beautiful place. Amazing View.
Alvaro
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Stay was great , staff so kind and helpful.beach view is awesome.
Leo
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Yes we were on the top floor with an amazing view of the ocean
Grace
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Good stay
Number of reviews per page
20
40