Hotel Plaza Palenque

Hotels
8.0
/10
Very Good
194 reviews

What Guests Say About Their Stay

Christopher
10.0
/ 10
Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center
Francois
10.0
/ 10
the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect
Verified traveler
10.0
/ 10
The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.
In the Area
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Km 27 Carr. Palenque-Catazaja, Palenque, Estado de Chiapas, Mexico, 29960

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Hotel Plaza Palenque is a hotel is located at Palenque. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Plaza Palenque

Km 27 Carr. Palenque-Catazaja, Palenque, Estado de Chiapas, Mexico, 29960
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Discover More About Hotel Plaza Palenque

Location


Hotel Plaza Palenque is a hotel is located at Palenque.

About Hotel Plaza Palenque

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Plaza Palenque.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Plaza Palenque exclusively for you.

With all facilities offered, Hotel Plaza Palenque is the right place to stay.

All facilities in Hotel Plaza Palenque

Others Hotel Plaza Palenque
Others

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Garden
  • Spa
  • Pool sun loungers

Hotel Services

  • Tours
  • Luggage storage
  • 24-hour Receptionist
  • Laundry service
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Business center

Sports and Recreations

  • Game room
  • Billiard

Transportation

  • Area shuttle with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Plaza Palenque

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for English breakfast: approximately MXN 165 for adults and MXN 100 for children
  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The following facilities or services will be unavailable from April 1 2026 to April 17 2026 (dates subject to change):
  • Daily housekeeping

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Plaza Palenque
98
Number of floors in Hotel Plaza Palenque
3
Another facilities in Hotel Plaza Palenque
Romantic proposal packages, Outdoor pool, Garden, Spa, Pool sun loungers

Frequently asked question in Hotel Plaza Palenque

What are available facilities at Hotel Plaza Palenque?
There are top facilites at Hotel Plaza Palenque such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Plaza Palenque?
The standard check-in time at Hotel Plaza Palenque is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Plaza Palenque provide breakfast?
Yes, Hotel Plaza Palenque provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Plaza Palenque?
Hotel Plaza Palenque is a 3.0-star hotel.
How many floors does Hotel Plaza Palenque have?
Hotel Plaza Palenque has 3 floors.
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More Reviews from Other Guests in Hotel Plaza Palenque

8.0
Very Good
From 194 reviews
Cleanliness

8.6

Room Comfort

7.6

Location

6.8

Service and Facilites

8.2

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Traveler Reviews Hotel Plaza Palenque

Number of reviews per page
20
40
Top reviews
Mario
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience
Read More
Ricardo
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Excelente servicio
victor
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Lugar increíble
Jesus
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Clean and quiet
marc
icon-Leisure
Leisure
4.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
Read More
Carmencita
icon-Leisure
Leisure
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Nice place staff very helpful.
Maria
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Staff was nice Room was clean Easy walk to super market Maria 3-30-25
EVERARDO
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Buen lugar cerca del TREN MAYA
Jose Arturo
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Excelente servicio y atencion
Francisco
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Very old and need update . Bathroom and beds very old
Klaus
6.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
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Jose
icon-Leisure
Leisure
8.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

had what I wanted
PEDRO
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Read More
MATEO
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Great price for this hotel.
Martha Alejandra
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 150 week(s) ago

Hotels.com verified review

El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas
Christopher
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 215 week(s) ago

Expedia Group verified review

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center
Francois
10.0
/10
Reviewed 258 week(s) ago

Hotels.com verified review

the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 354 week(s) ago

Expedia Group verified review

The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 360 week(s) ago

Expedia Group verified review

Quiet location and close to center town. Nice pool and restaurant in a court yard setting.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 368 week(s) ago

Expedia Group verified review

Centrally located. Nice pool. Great food at the restaurant with very attentive servers.
Number of reviews per page
20
40

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Others 4 Hotel Plaza Palenque

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 194 reviews
Cleanliness

8.6

Room Comfort

7.6

Location

6.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Plaza Palenque

Number of reviews per page
20
40
Top reviews
Mario
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience
Read More
Ricardo
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Excelente servicio
victor
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Lugar increíble
Jesus
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Clean and quiet
marc
icon-Leisure
Leisure
4.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
Read More
Carmencita
icon-Leisure
Leisure
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Nice place staff very helpful.
Maria
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Staff was nice Room was clean Easy walk to super market Maria 3-30-25
EVERARDO
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Buen lugar cerca del TREN MAYA
Jose Arturo
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Excelente servicio y atencion
Francisco
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Very old and need update . Bathroom and beds very old
Klaus
6.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
Read More
Jose
icon-Leisure
Leisure
8.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

had what I wanted
PEDRO
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Read More
MATEO
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Great price for this hotel.
Martha Alejandra
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 150 week(s) ago

Hotels.com verified review

El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas
Christopher
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 215 week(s) ago

Expedia Group verified review

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center
Francois
10.0
/10
Reviewed 258 week(s) ago

Hotels.com verified review

the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 354 week(s) ago

Expedia Group verified review

The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 360 week(s) ago

Expedia Group verified review

Quiet location and close to center town. Nice pool and restaurant in a court yard setting.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 368 week(s) ago

Expedia Group verified review

Centrally located. Nice pool. Great food at the restaurant with very attentive servers.
Number of reviews per page
20
40