InterContinental Presidente Cancun Resort by IHG

Hotels
8.9
/10
Exceptional
1,558 reviews

What Guests Say About Their Stay

Jeanette Felicia

10.0
/ 10
This was our second time staying at the InterContinental Presidente Cancun Resort By IHG. The view was breathtakingly beautiful and peaceful, the property is clean and comfortable, and the staff is amazing! They are kind, friendly, engaging, and willing to speak in English and Spanish as your language skills/comfort allow. My 14 year old American daughter would love to see more food and dining options. But, I was content eating at the restaurant on the beach daily. Five stars across the board! ⭐️⭐️⭐️⭐️⭐️

TOMOKO

10.0
/ 10
Clean room, nice staff - room amenities are not always supplied, though. We stayed on club floor and loved the club lounge especially food and drink services! Highly recommend to stay on a club floor

Camilla

10.0
/ 10
the beach area, beach bar and restaurant was great. this part of the beach is amazing and sea is super calm and flat compared to the other side. highly recommend staying here.
In the Area
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BLVD KUKULKAN KM 7.5,ZONA HOTELERA, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Restaurant
Parking
WiFi
InterContinental Presidente Cancun Resort by IHG is located in area / city Benito Juárez. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around InterContinental Presidente Cancun Resort by IHG

BLVD KUKULKAN KM 7.5,ZONA HOTELERA, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Location


InterContinental Presidente Cancun Resort by IHG is located in area / city Benito Juárez.

About InterContinental Presidente Cancun Resort by IHG

Savor your favorite dishes with special cuisines from InterContinental Presidente Cancun Resort by IHG exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

InterContinental Presidente Cancun Resort by IHG is a hotel with great comfort and excellent service according to most hotel's guests.

InterContinental Presidente Cancun Resort by IHG is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in InterContinental Presidente Cancun Resort by IHG

Swimming Pool InterContinental Hotels PRESIDENTE CANCUN RESORT by IHG
Swimming Pool
Entertainment Facility InterContinental Hotels PRESIDENTE CANCUN RESORT by IHG
Entertainment Facility
Exterior InterContinental Hotels PRESIDENTE CANCUN RESORT by IHG
Exterior
Others InterContinental Hotels PRESIDENTE CANCUN RESORT by IHG
Others
Restaurant InterContinental Hotels PRESIDENTE CANCUN RESORT by IHG
Restaurant

Public Facilities

  • WiFi in public area
  • Safety deposit box
  • Room service
  • Restaurant
  • Late check-out

Transportation

  • Storage
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Grocery

Kids and Pets

  • Pets allowed

General

  • Parking

Accessibilty

  • Disabled access friendly

Hotel Services

  • Bellhop

Accommodation Policy & General Information in InterContinental Presidente Cancun Resort by IHG

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00 - 12:00
Available rooms at InterContinental Presidente Cancun Resort by IHG
300
Number of floors in InterContinental Presidente Cancun Resort by IHG
10
Another facilities in InterContinental Presidente Cancun Resort by IHG
WiFi in public area, Safety deposit box, Room service, Late check-out, Storage

Frequently asked question in InterContinental Presidente Cancun Resort by IHG

What are available facilities at InterContinental Presidente Cancun Resort by IHG?
There are top facilites at InterContinental Presidente Cancun Resort by IHG such as Restaurant, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at InterContinental Presidente Cancun Resort by IHG?
The standard check-in time at InterContinental Presidente Cancun Resort by IHG is starting from From 15:00 while the latest check-out time is at 12:00 - 12:00
What is the star rating of InterContinental Presidente Cancun Resort by IHG?
InterContinental Presidente Cancun Resort by IHG is a 0.0-star hotel.
How many floors does InterContinental Presidente Cancun Resort by IHG have?
InterContinental Presidente Cancun Resort by IHG has 10 floors.
How many rooms are available at InterContinental Presidente Cancun Resort by IHG?
InterContinental Presidente Cancun Resort by IHG has 300 rooms in total.
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More Reviews from Other Guests in InterContinental Presidente Cancun Resort by IHG

9.0
Exceptional
From 1,552 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
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Traveler Reviews InterContinental Hotels PRESIDENTE CANCUN RESORT by IHG

Number of reviews per page
20
40
Top reviews
Jeanette Felicia
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was our second time staying at the InterContinental Presidente Cancun Resort By IHG. The view was breathtakingly beautiful and peaceful, the property is clean and comfortable, and the staff is amazing! They are kind, friendly, engaging, and willing to speak in English and Spanish as your language skills/comfort allow. My 14 year old American daughter would love to see more food and dining options. But, I was content eating at the restaurant on the beach daily. Five stars across the board! ⭐️⭐️⭐️⭐️⭐️
Read More
Lovedeep
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

10/10 - all departments.
Kathy
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff is great. Room is clean but a little outdated. Spa is definitely not good enough for a 5 star hotel. Small and outdated.
Sonali
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent location. Great beach and views.
TOMOKO
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, nice staff - room amenities are not always supplied, though. We stayed on club floor and loved the club lounge especially food and drink services! Highly recommend to stay on a club floor
Camilla
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

the beach area, beach bar and restaurant was great. this part of the beach is amazing and sea is super calm and flat compared to the other side. highly recommend staying here.
MAYRA
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This resort was excellent in every way. All staff were attentive, rooms nice, clean and spacious. Loved that they supplied water bottles everyday. The place was calm and pleasant. Restaurants on property had delicious food, especially Le Cap, their Sushii menu was amazing. Overall was impressed with the property.
Daniel
icon-with Pet
with Pet
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed here Feb 14 - March 2 in room 412 Unfortunately, the issues we reported early in our stay — including the dangerously fluctuating shower temperature and the malfunctioning AC system — were never repaired, despite being reported to the front desk shortly after our arrival on February 14. The shower temperature would unpredictably shift from warm to scalding hot without warning, creating a legitimate safety concern. The AC unit cycled on and off every few seconds throughout the night, making restful sleep difficult. Additionally, due to a separate reservation extension, I had originally booked a higher-category Club room for our final night. When the hotel allowed us to remain in our existing room instead, I was asked to sign a downgrade acknowledgment, but no refund or adjustment for the rate difference was offered. I want to emphasize that the front desk staff were consistently polite and professional. However, the lack of follow-through on reported maintenance issues and the absence of any meaningful service recovery were disappointing, especially given the InterContinental brand and the length and cost of our stay. My hope is that management will place greater emphasis on resolving guest-reported issues promptly and proactively in the future.
Read More
Dianne
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The whole resort was really clean, staff was friendly and the breakfast was fantastic.
Marcio
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel muito bom, com excelente localização e praia privada.
Dardana
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly Staff
Consuelo
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, great customer service and food
Roman
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was absolutely amazing attentive, helpful and friendly. Le Cap was supper delicious and the sommelier was precise with his wine recommendations. The El Presidente hotel beach is the most beautiful in Cancun. Excellent relaxing vibe throughout the resort.
Alison
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Beautiful room with ocean view. Wonderful beachside location. Great breakfast buffet liked beachside tiki bar
Kay
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room Fantastic beach Amazing food at Le Cap
Jesus
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The rooms were great and cleaned staff was very friendly no issues at all
Monique
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very clean room. Excellent service throughout hotel. Would definitely recommend and go back
Dov
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Stuff
Carla
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The resort was extremely clean, staff were wonderful and the food at two restaurants was very good. I usually stay at larger resorts and it was nice being somewhere smaller. Always room on the beach! I would definitely stay again. The spa was top notch!
Pascal
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Wonderful experience to relax.
Number of reviews per page
20
40

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Exterior 4 InterContinental Hotels PRESIDENTE CANCUN RESORT by IHG

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,552 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews InterContinental Hotels PRESIDENTE CANCUN RESORT by IHG

Number of reviews per page
20
40
Top reviews
Jeanette Felicia
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was our second time staying at the InterContinental Presidente Cancun Resort By IHG. The view was breathtakingly beautiful and peaceful, the property is clean and comfortable, and the staff is amazing! They are kind, friendly, engaging, and willing to speak in English and Spanish as your language skills/comfort allow. My 14 year old American daughter would love to see more food and dining options. But, I was content eating at the restaurant on the beach daily. Five stars across the board! ⭐️⭐️⭐️⭐️⭐️
Read More
Lovedeep
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

10/10 - all departments.
Kathy
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff is great. Room is clean but a little outdated. Spa is definitely not good enough for a 5 star hotel. Small and outdated.
Sonali
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent location. Great beach and views.
TOMOKO
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, nice staff - room amenities are not always supplied, though. We stayed on club floor and loved the club lounge especially food and drink services! Highly recommend to stay on a club floor
Camilla
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

the beach area, beach bar and restaurant was great. this part of the beach is amazing and sea is super calm and flat compared to the other side. highly recommend staying here.
MAYRA
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This resort was excellent in every way. All staff were attentive, rooms nice, clean and spacious. Loved that they supplied water bottles everyday. The place was calm and pleasant. Restaurants on property had delicious food, especially Le Cap, their Sushii menu was amazing. Overall was impressed with the property.
Daniel
icon-with Pet
with Pet
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed here Feb 14 - March 2 in room 412 Unfortunately, the issues we reported early in our stay — including the dangerously fluctuating shower temperature and the malfunctioning AC system — were never repaired, despite being reported to the front desk shortly after our arrival on February 14. The shower temperature would unpredictably shift from warm to scalding hot without warning, creating a legitimate safety concern. The AC unit cycled on and off every few seconds throughout the night, making restful sleep difficult. Additionally, due to a separate reservation extension, I had originally booked a higher-category Club room for our final night. When the hotel allowed us to remain in our existing room instead, I was asked to sign a downgrade acknowledgment, but no refund or adjustment for the rate difference was offered. I want to emphasize that the front desk staff were consistently polite and professional. However, the lack of follow-through on reported maintenance issues and the absence of any meaningful service recovery were disappointing, especially given the InterContinental brand and the length and cost of our stay. My hope is that management will place greater emphasis on resolving guest-reported issues promptly and proactively in the future.
Read More
Dianne
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The whole resort was really clean, staff was friendly and the breakfast was fantastic.
Marcio
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel muito bom, com excelente localização e praia privada.
Dardana
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly Staff
Consuelo
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, great customer service and food
Roman
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was absolutely amazing attentive, helpful and friendly. Le Cap was supper delicious and the sommelier was precise with his wine recommendations. The El Presidente hotel beach is the most beautiful in Cancun. Excellent relaxing vibe throughout the resort.
Alison
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Beautiful room with ocean view. Wonderful beachside location. Great breakfast buffet liked beachside tiki bar
Kay
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room Fantastic beach Amazing food at Le Cap
Jesus
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The rooms were great and cleaned staff was very friendly no issues at all
Monique
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very clean room. Excellent service throughout hotel. Would definitely recommend and go back
Dov
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Stuff
Carla
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The resort was extremely clean, staff were wonderful and the food at two restaurants was very good. I usually stay at larger resorts and it was nice being somewhere smaller. Always room on the beach! I would definitely stay again. The spa was top notch!
Pascal
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Wonderful experience to relax.
Number of reviews per page
20
40