InterContinental Presidente Cancun Resort by IHG

This was our second time staying at the InterContinental Presidente Cancun Resort By IHG. The view was breathtakingly beautiful and peaceful, the property is clean and comfortable, and the staff is amazing! They are kind, friendly, engaging, and willing to speak in English and Spanish as your language skills/comfort allow. My 14 year old American daughter would love to see more food and dining options. But, I was content eating at the restaurant on the beach daily. Five stars across the board! ⭐️⭐️⭐️⭐️⭐️

10/10 - all departments.

Staff is great. Room is clean but a little outdated. Spa is definitely not good enough for a 5 star hotel. Small and outdated.

Excellent location. Great beach and views.

Clean room, nice staff - room amenities are not always supplied, though. We stayed on club floor and loved the club lounge especially food and drink services! Highly recommend to stay on a club floor

the beach area, beach bar and restaurant was great. this part of the beach is amazing and sea is super calm and flat compared to the other side. highly recommend staying here.

This resort was excellent in every way. All staff were attentive, rooms nice, clean and spacious. Loved that they supplied water bottles everyday. The place was calm and pleasant. Restaurants on property had delicious food, especially Le Cap, their Sushii menu was amazing. Overall was impressed with the property.

We stayed here Feb 14 - March 2 in room 412 Unfortunately, the issues we reported early in our stay — including the dangerously fluctuating shower temperature and the malfunctioning AC system — were never repaired, despite being reported to the front desk shortly after our arrival on February 14. The shower temperature would unpredictably shift from warm to scalding hot without warning, creating a legitimate safety concern. The AC unit cycled on and off every few seconds throughout the night, making restful sleep difficult. Additionally, due to a separate reservation extension, I had originally booked a higher-category Club room for our final night. When the hotel allowed us to remain in our existing room instead, I was asked to sign a downgrade acknowledgment, but no refund or adjustment for the rate difference was offered. I want to emphasize that the front desk staff were consistently polite and professional. However, the lack of follow-through on reported maintenance issues and the absence of any meaningful service recovery were disappointing, especially given the InterContinental brand and the length and cost of our stay. My hope is that management will place greater emphasis on resolving guest-reported issues promptly and proactively in the future.

The whole resort was really clean, staff was friendly and the breakfast was fantastic.

Hotel muito bom, com excelente localização e praia privada.

Friendly Staff

Clean room, great customer service and food

Staff was absolutely amazing attentive, helpful and friendly. Le Cap was supper delicious and the sommelier was precise with his wine recommendations. The El Presidente hotel beach is the most beautiful in Cancun. Excellent relaxing vibe throughout the resort.

Beautiful room with ocean view. Wonderful beachside location. Great breakfast buffet liked beachside tiki bar

Clean room Fantastic beach Amazing food at Le Cap

The rooms were great and cleaned staff was very friendly no issues at all

Very clean room. Excellent service throughout hotel. Would definitely recommend and go back

Stuff

The resort was extremely clean, staff were wonderful and the food at two restaurants was very good. I usually stay at larger resorts and it was nice being somewhere smaller. Always room on the beach! I would definitely stay again. The spa was top notch!

Wonderful experience to relax.