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Krystal Cancun

Resorts
Finding rooms for you...
7.7
/10
Pleasant
1,556 reviews

What Guests Say About Their Stay

Mileykis

10.0
/ 10
Muy buen hotel, lo único malo que no aceptan dólares, solo el peso mexicano, pero si pudimos pagar con tarjeta, lo único que no aceptan Mastercard. Pero no es el hotel a todos los lugares que fuimos solo aceptaban pesos mexicanos.

Luis

10.0
/ 10
Staff was incredible, specially Aurora and Damaris, all the staff deserve recognition. Mainly Aurora who was our concierge and was very wooried about our stance in the Hotel

Vanessa

10.0
/ 10
everything was great. I think check-in. It's just a long process, it's very slow and they won't give you the room till 3
In the Area
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Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Billiard
Steam room
Children pool
Laundry service
Parking
Luggage storage
Elevator
Garden
Health club
Krystal Cancun is located in area / city Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Krystal Cancun
Lobby 2 Krystal Cancun

Discover More About Krystal Cancun

General
Near Forum By The Sea Mall

Location
Located in Cancun (Zona Hotelera), Krystal Cancun is within a 10-minute drive of La Isla Shopping Mall and Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Archaeological Zone and 6.5 mi (10.5 km) from Plaza Las Americas.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Gaviota Azul Beach - 0.2 km / 0.1 mi
UltraMar Ferry Terminal - 0.3 km / 0.2 mi
Forum By The Sea Mall - 0.4 km / 0.2 mi
Forum Beach - 0.4 km / 0.2 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.4 km / 0.2 mi
Cancun Convention Center - 0.4 km / 0.3 mi
Plaza Caracol Mall - 0.5 km / 0.3 mi
Caracol Beach - 0.5 km / 0.3 mi
Nichupté Lagoon - 0.5 km / 0.3 mi
Chac Mool Beach - 0.9 km / 0.6 mi
Playa Ancha - 1.2 km / 0.8 mi
Cancun Golf Club at Pok Ta Pok - 2.2 km / 1.3 mi
La Isla Shopping Mall - 3.5 km / 2.2 mi
Tortuga Beach - 3.5 km / 2.2 mi
El Sol de Cancun - 3.5 km / 2.2 mi

The preferred airport for Krystal Cancun is Cancun Intl. Airport (CUN) - 23.6 km / 14.7 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

Dining
Enjoy Mexican cuisine at El Mortero, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.

Rooms
Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.

All facilities in Krystal Cancun

Facility

  • Outdoor pool
  • Poolside bar
  • Billiard
  • Steam room
  • Children pool
Swimming Pool Krystal Cancun
Swimming Pool
Entertainment Facility Krystal Cancun
Entertainment Facility
Fitness Center Krystal Cancun
Fitness Center
Functional Hall Krystal Cancun
Functional Hall
Lobby Krystal Cancun
Lobby

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Kids club
  • Toys
  • Children pool

Transportation

  • Limited parking
  • Valet parking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Beach umbrella
  • TV lounge
  • Spa
  • Health club
  • Beach towel
  • Sauna
  • Steam room
  • Pool sun loungers

Connectivity

  • Free WiFi

General

  • Banquet
  • Parking

Public Facilities

  • Elevator
  • Smoke-free area

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Billiard

Accommodation Policy & General Information in Krystal Cancun

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Krystal Cancun
502
Number of floors in Krystal Cancun
8
Another facilities in Krystal Cancun
Babysitting with surcharge, Kids club, Toys, Children pool, Limited parking

Frequently asked question in Krystal Cancun

What is normal check-in & check-out time at Krystal Cancun?
The standard check-in time at Krystal Cancun is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Krystal Cancun provide breakfast?
Yes, Krystal Cancun provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Krystal Cancun?
Krystal Cancun is a 3.5-star hotel.
How many floors does Krystal Cancun have?
Krystal Cancun has 8 floors.
How many rooms are available at Krystal Cancun?
Krystal Cancun has 502 rooms in total.
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More Reviews from Other Guests in Krystal Cancun

Overall Ratings & Reviews Krystal Cancun

Traveloka (2)
Other sources (1,554)
7.8
Pleasant
From 1,554 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

8.0

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Traveler Reviews Krystal Cancun

Number of reviews per page
20
40
Top reviews
Elias Ray
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good hotel but could have been better
Jose
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Was very clean and bartenders made sure my drinks were perfect
Mileykis
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Muy buen hotel, lo único malo que no aceptan dólares, solo el peso mexicano, pero si pudimos pagar con tarjeta, lo único que no aceptan Mastercard. Pero no es el hotel a todos los lugares que fuimos solo aceptaban pesos mexicanos.
Richard
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff lost a star since I had horrible waitress service at one of the restaurants on the beach. She came by took the simple hamburger order and I never saw her again. It's a shame because the entire interior of the hotel needs a facelift. The rest of the staff was excellent and upheld the high standards of care that you get when visiting the very hospitable city of Cancun. Thanks to all the wonderful staff and not the poor waitress (maybe she was having a bad day... and I hope it was just my experience).
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Luis
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was incredible, specially Aurora and Damaris, all the staff deserve recognition. Mainly Aurora who was our concierge and was very wooried about our stance in the Hotel
Patricia
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had the most terrible experience at this hotel. The hotel is so run down. It needs a major renovación. I upgraded to a ocean view hotel room. It had so many flaws omg — the balcony door couldn’t be locked / it was such a struggle opening it up & closing it. The toilet seat was bent down - safety box didn’t work. I had chosen the (only breakfast) choice - so so I had to pay for other services . When I checked out today I happened to find out that there were charges that I didn’t Consumed . I explained to the staff in the front desk that I have already paid for those charges with my cc. They stop had the nerve to charge me. It was a horrible experience. I would not recommend this hotel at all besides the fact that the prices are equivalent to a 5 star hotel. Bad experience There was
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Yurisay
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nos gustó mucho y el personal daba muy buena atención
Eidi Lucy
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing. I recommend!
Erin
icon-with Friends
with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We didn't go with all inclusive at this site, so we enjoyed being able to leave the property for many of our meals and drinks. There was a large grocery across the street and a pharmacy next door. The property was pretty and well maintained except for some renovating they seem to be doing on some of the room floor exterior. Not disruptive at all though. There was plenty to eat on site with coffee shop and pool bars. The free cabana on the beach for a day (for booking with expedia) was really nice perk that we didn't relaize we would have. The cofffe(espresso) in the room was actually great, not typical hotel room coffee thats for sure.
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Fabricio Fernando
icon-Family
Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

In general the hotel needs a modernization and a refurbishment. During my stay one of the elevators of my tower was broken for 8 days, obliging us to take the stairs to the 8th floor almost every time. This is totally unacceptable, a broken elevator for 8 consecutive days!
Vanessa
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

everything was great. I think check-in. It's just a long process, it's very slow and they won't give you the room till 3
Will
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Needs a lot maintenance. Painting No hot water Calls interrupted sleep. No room cleaning.
Bairo
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

1521 and 1703 . The little cooler for the drinks did not work, other than that it was great!!! I got the breakfast package, good variety. I requested the 2 rooms to be decorated, 1 for love. 1 for a birthday. The decor was also amazing.
Avi
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We had a great room on the top floor with great ocean view. Staff were very pleasant and kind. In general a very good experience.
Jose e
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

“Muy buena experiencia. La habitación estaba muy limpia, el personal fue muy amable y atento, y el balcón tenía una excelente vista. El desayuno estuvo rico y con buenas opciones. Sin duda volvería a hospedarme aquí y lo recomiendo.”
Rob
icon-with Children
with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The beach smelled like sewage, otherwise the property is decent.
Rosa E
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff was excellent and helpful from the moment we got there.
juana
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was really clean and everyone was so helpful and nice really close for shopping I love it I highly recommend
Graciela
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Awesome stay only one night the hot water stopped working but fixed quickly and the elevator also stop working but fixed quickly
Rubi
icon-Family
Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Loved the pool and staff!!!
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Krystal Cancun

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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