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Solymar Condo by Casago

Name: Solymar Condo by Casago
Address: Boulevard Kukulkán Km 18.7, Benito Juárez, Estado de Quintana Roo, Mexico, 77500, Boulevard Kukulkán Km 18.7, Estado de Quintana Roo, 77500, Mexico
Rating: 5.2

Apartments

5.2

/10

Fair

54 reviews

What Guests Say About Their Stay

JASON

10.0

/ 10

Great property snd great contact person. The beach is narrow here and minimal restaurants in walking distance

cassandra

10.0

/ 10

We rented a condo with an ocean view. We disliked the onsite restraunt , breakfast for two $36 so we went to the resort next door & bought tortas & coffee for $12.

In the Area

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Boulevard Kukulkán Km 18.7, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

Restaurant

Swimming Pool

Parking

Elevator

Staying at Solymar Condo by Casago is a good choice when you are visiting Benito Juárez.

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What's around Solymar Condo by Casago

Boulevard Kukulkán Km 18.7, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

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Discover More About Solymar Condo by Casago

Location

Staying at Solymar Condo by Casago is a good choice when you are visiting Benito Juárez.

About Solymar Condo by Casago

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Savor your favorite dishes with special cuisines from Solymar Condo by Casago exclusively for you.

With all facilities offered, Solymar Condo by Casago is the right place to stay.

All facilities in Solymar Condo by Casago

Others

Public Facilities

Others
Restaurant
Smoke-free area
Elevator

Food and Drinks

Bar
Poolside bar
Beach Bar

Hotel Services

Laundry service
Tours

Things to Do

Outdoor pool

Accessibilty

Accessible parking

Shuttle Service

Airport transfer (surcharge)

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in Solymar Condo by Casago

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

16:00 - 00:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, Parking, Elevator
Check-In / Check-Out Time	From 16:00 - 00:00 - to 12:00
Available rooms at Solymar Condo by Casago	40
Another facilities in Solymar Condo by Casago	Others, Smoke-free area, Bar, Poolside bar, Beach Bar

Frequently asked question in Solymar Condo by Casago

What are available facilities at Solymar Condo by Casago?

There are top facilites at Solymar Condo by Casago such as Restaurant, Swimming Pool, Parking, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Solymar Condo by Casago?

The standard check-in time at Solymar Condo by Casago is starting from 16:00 - 00:00 while the latest check-out time is at Before 12:00

What is the star rating of Solymar Condo by Casago?

Solymar Condo by Casago is a 3.5-star hotel.

How many rooms are available at Solymar Condo by Casago?

Solymar Condo by Casago has 40 rooms in total.

More Reviews from Other Guests in Solymar Condo by Casago

Overall Ratings & Reviews Solymar Condo by Casago

Other sources (54)

5.2

Fair

From 54 reviews

Cleanliness

5.0

Room Comfort

4.6

Service and Facilites

5.2

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Traveler Reviews Solymar Condo by Casago

Number of reviews per page

Top reviews

Vicente

2.0

/10

Reviewed 99 week(s) ago

Hotels.com verified review

The elevator was broken down for 8 days the food was terrible and the property was too far from any convenience store

Lindsay

Leisure Family

8.0

/10

Reviewed 109 week(s) ago

Expedia Group verified review

Apartment was as seen in the pictures. Large king size comfy bed, kitchenette, seating area, and out door balcony. Great communication with concierge and easy direction/instructions for check in and accessing the room. Cons: shower has zero water pressure and trickles out. Minimal hot water. The shower/toilet area is extremely small and tight. The cleaning is very surface and I had to sweep the floor upon arrival as the floor was covered with hair, sand, dirt. There was no soap left to clean the dishes so unable to use as they felt greasy. However, I would recommend this place as water pressure issues is expected in Mexico and the cleaning issues can be resolved easily.

JASON

Leisure

10.0

/10

Reviewed 139 week(s) ago

Expedia Group verified review

Great property snd great contact person. The beach is narrow here and minimal restaurants in walking distance

Luis E Ludena

Leisure Family

2.0

/10

Reviewed 214 week(s) ago

Expedia Group verified review

The condo that they gave us when we got there was horrible, not 2 queen beds. Only one queen bed, one half sofa and one roller bed. They lied to us especially Julia and she was really rude. I will never pick this place again!

Verified traveler

6.0

/10

Reviewed 227 week(s) ago

Hotels.com verified review

It was convenient.

Verified traveler

Leisure with Partner

2.0

/10

Reviewed 231 week(s) ago

Expedia Group verified review

This is not a hotel, also other guests had the same confusion I did thinking it was a hotel, the air conditioner was not working and they do nothing about it, the elevator was not working and no one could help with the suits. Finding the room was almost impossible by my own I needed a video call with the host. Also people in the pool were swimming with clothes (t-shirt and short). No water neither coke or coffee in the room. The best thing was that the person who contacted me was available when I need it, so that allows me to find the room. The place was dirty and I o have photos to prove it.

Verified traveler

Leisure with Partner

2.0

/10

Reviewed 231 week(s) ago

Expedia Group verified review

We really had a bad experience. Please be aware, the pictures are not the room they offer. Don't let yourself be fooled.

claudia

8.0

/10

Reviewed 237 week(s) ago

Hotels.com verified review

Everything was like I expected . The bed was too small. But besides that . I was very happy with everything

Guadalupe

Family

2.0

/10

Reviewed 270 week(s) ago

Expedia Group verified review

They never contact me I need to rent at her hotel I lost my money I m feeling yo frustrated

Jon

Friends and Family

8.0

/10

Reviewed 301 week(s) ago

Hotels.com verified review

room in need of tlc... overall room is satisfactory.. great view... fridge wasnt working.. broken door handle on slider doir.. sheets on bed slide off.. so you end up on mattress... room servuce once a week..aside from view .. i would give the room 2.5 stars

Verified traveler

Friends and Family

4.0

/10

Reviewed 306 week(s) ago

Hotels.com verified review

The lady who rented this was nice to us. The hotel was rundown. We didn’t have towels, bed was very old and hard, dirty, no linens for hardly a thing. No outdoor setting. As stated, the renter was nice to my mother-in-law, the place was just very old. The rest of the hotel was separate so we were not helped for any reason at the front desk. Had to purchase our own towels, pretty much anything you’d typically see in any 1-star hotel.

Verified traveler

Leisure

2.0

/10

Reviewed 308 week(s) ago

Expedia Group verified review

Just stay away. I was only there a few hours and walked away from the 3 days i paid upfront. The room smelled bad. Tried to shower no hot water no ac. The staff wanted nothing to do with me when i was tring to find my room. The location is fabulous they should tear it down and rebuild.

Verified traveler

Leisure with Partner

6.0

/10

Reviewed 334 week(s) ago

Expedia Group verified review

When we for there then electricity was out and it was very hot. Only one choice for food and it was a buffet.

Xnxnx

Leisure Family

4.0

/10

Reviewed 335 week(s) ago

Expedia Group verified review

The extra fees going up to 100 dll. The bed was hard as a 4ock. The rail in the balcony crumbling Dow. No elevators we were in a 5th floor

Verified traveler

4.0

/10

Reviewed 353 week(s) ago

Hotels.com verified review

Non working refrigerator-we had to defrost the freezer when we got there -??!! Floors not swept. Horrible nights sleep - new mattress is desperately needed - could feel the springs. No dish soap, no kitchen towels. No internet! Patio doors are broken and do not lock. No in room safe - !!?? Had to take our passports, camera, computer etc. to beach.

Silvia

2.0

/10

Reviewed 385 week(s) ago

Hotels.com verified review

The price compared to the hotel was a terrible surprise, very bad conditions Vrs a very high price. To that, add that the web hotels.com bring me a price and then they add a taxes. No other websites make that, so at the end I pay a lot of for the hotel.

Verified traveler

8.0

/10

Reviewed 390 week(s) ago

Expedia Group verified review

The location was AMAZING. We had ants in our room and the AC didn't work but we never spent time in our room anyways. Walking distance to the beach was important to us and we enjoyed our stay regardless. The room was large, well furnished and had a balcony. Also had a fridge/freezer! Huge bonus.

cassandra

10.0

/10

Reviewed 410 week(s) ago

Expedia Group verified review

We rented a condo with an ocean view. We disliked the onsite restraunt , breakfast for two $36 so we went to the resort next door & bought tortas & coffee for $12.

Verified traveler

2.0

/10

Reviewed 416 week(s) ago

Expedia Group verified review

Terrible customer service. It took them forever to get resolve a simple issue and, at the end, I wasn't happy with the outcome.

You

2.0

/10

Reviewed 435 week(s) ago

Expedia Group verified review

The hotel rooms are nowhere close to what is shared on Expedia. The room was extremely dirty, the curtains were torn, the electric switches were broken to the extent where you could see naked wires, rendering the place completely unsafe. There was no hotel staff to support us. I had booked the place for 4 nights but checked out after one night despite the fact that I had paid in advance. This hotel should be blacklisted from Expedia. Would strongly recommend that everyone stays away from this place. I had paid extra to get a view of the ocean. However, there was no ocean view - just a sliver of the ocean through a side window.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.