Hotel Riad Carina

The hotel ,staff,proffesionalism and efficiency was fabulous. The bedroom was lovely and ornate,clean and perfect for our stay.Breakfast was delicious . The position of the riad was perfect The pool area was dissapointing and this is the reason why we have scored a little lower. A dip in the pool would have been lovely however the building work at the Palace surrounding the terrace was messy,dusty,fragments of brick in the pool was not attractive. If you do not wish to swim or having a lie in the sun its great

Overall, the riad is beautiful and well located, we have nothing bad to stay about our comfort level however there were issues with this Riad. On arrival we were asked to pay over 400 dirhams for the city tax despite it is advertised at 30 dirahms per person per night and should have been 300 for our stay. I argued this and eventually paid just over 300. The breakfast was just ok, on the last day it was just bread. Other Riads we stayed at during our trip that we paid less for provided fruit and yoghurt and eggs everyday. I asked for our room not to be cleaned but they did it anyway leaving the door unlocked every time. On the last day I wanted to settle my bill as we were leaving early the next day. I was told I had to pay cash even thought it clearly indicates on the Expedia information that they accept all major credit cards. When I asked about this they told me their machine was not working. This meant I had to make two cash withdrawals costing me fees each time. They also charged me 200 dirhams more than the Expedia rate I had booked at. It wasn't terrible, something just felt off about this Riad, you can find better.

The hotel messed up the booking and had no record of it, despite charging me for the two nights, sending me the initial confirmation, and then a further pre-check in email a week before offering various tours. Upon arrival they were reluctant to help. It took 30 minutes of conversation before they finally agreed to find us another room at another sister hotel. It would have made sense to stay at this hotel for both nights, given the fact the room was not booked. Instead they made us pack our bags and move our stuff out, back to the actual hotel, at midnight, following a busy day out exploring the city. The room they provided was small, dirty, and had bugs on the floor. The staff were very rude and showed no desire to help following their administrative error. There are plenty of good Riads in Marrakech, stay in these instead!

It's a beautiful riad close to the medina center with large rooms and friendly staff.

So lovely traditional Moroccan Riad. It is located great place in center of Marrakech, so you could access to Koutoubia Mosque, Medina, Bahia Palace, Jamaa el-Fnaa by walk.

The property is in a fantastic location, right in the heart of the Medina. While the women at the front desk and service staff were polite and accommodating. But one male staff member was extremely rude and dishonest. He overcharged us beyond the Expedia quoted price and was overly pushy in trying to sell tours and recommend restaurants. The rooms were decent but came with several issues, including bathroom doors that wouldn’t lock and a lack of hot water at night. Additionally, the deluxe room was much smaller than advertised on Expedia, certainly not the 500 sqft as listed.

What a beautiful place and a great little rooftop pool as well!

Sayed was the best! Food was fantastic and the location was great. Very helpful with all our transportation, etc. We could not have been better taken care of.

Very authentic place. Good location. Great service. Pool and rooftop area very nice. It is down a back street which can make you feel slightly apprehensive but so are most Riads and it is safe. I think the one thing I would like the staff to do is improve their communication. They didn’t tell us about city tax until last day- you can only pay in euros or dirham CASH and not card. Luckily we scraped enough together but if we couldn’t then it wouldn’t have been good. Also we asked for our boarding passes printed which they agreed but only when printed they said it was 20 dirham. The last thing was they never told us there was a 12pm curfew. They let us in at 2am but we would’ve rather not been an inconvenience to them. Rooms were ok a little dirty to be honest. There was no option to not asked for the room cleaned every day and had to leave key at reception whenever you leave riad. However it was a very authentic riad service was lovely and I would recommend it!

The Riad is beautiful and the staff is amazing. The Riad is in a great location, close to all the sites. The Riad is also off a main road and easy to find. Not in a maze lol. There is a sqaure 2 mis walk where you can get a taxi. Lots of shops and food nearby. Would definitely stay here again. Great stay!

Like: - Access to city centre. Important landmarks of Marrakech are walkable. - Helpful staff. Zahira, Saeed, Aziza lend help as much as they can. - Minimum but sufficient breakfast. - Decent room - Had heaters in room and toilet - Good for the price we paid for Improvements - Room was bit small and congested - Washroom utilities - No staff to drop your luggage from/to cab - Looks bit old and need some makeover

Without explanation they have changed the hotel. I had booked taxi transfer as well from the airport and the driver brought us to another address. That felt very uncomfortable. There is no 24 reception service. They kept rhe frontdoor open and our key on the front desk. After cleaning they did not locked the room. The breakfast is only with sweet marmalade.

Loved the feeling it had, staff were helpful and we enjoyed the room also the place is near by a lot of attractions walking distance so that was helpful

The staff was outstanding. The Riad is lovely. The rooftop pool, the cool comfortable Riad and the AC in the bedrooms was a wonderful retreat from the 40 degree heat of Marrakesh in Aug. Great quiet location - close to palaces and museum and an easy walk to the centre of the action in the Medina. Taxi's close by for longer trips or getting to and from train or bus station. The staff was wonderful - always pleasant, welcoming and helpful. Breakfast was great. Three of us did a cooking class with the Riad cook. She took us shopping, we made a bunch of dishes and had a fantastic feast on the roof in the evening. Absolute worth it. They helped book a day tour for part of our group. Just an exceptional five day stay. We absolutely recommend Riad Carina.

Riad Carina lives up to the expectations. The hotel has just been renewed, and It looks fantastic. The attention is personal and friendly. They care for you and they will even take you to the place you are attempting to go with you. Said is there at night to receive you and there is always someone there to welcome. Someone will speak English, French, Arabic or Spanish to communicate. If if you want a drink that is not on the menu they will make an effort to find it for you and won't charge you any extra for it. We got the room on the roof, it was clean, with air con and we had wi-fi as well. We had our breakfast just a few steps away from our room and the swimming pool. Riad Carina was also quiet and while it was just 6 minutes away from the big market and Jamaa El Fna square it was a fantastic refuge from all the mess and intensity of Marrakech. I highly recommend this riad and I would again.

Stayed for 5 nights and 6 days in Marekesh (4 days is more than enough). Prices are hecked up so always bargain....whatever is the price half it and deduct further 5-10 Dh's, ...bargain and eventually you will come to 50% price. Places to see is the Atlas mountain Tour, which we got the tickets from the shop and not the hotel, which was a bargain.....here too bargain as no price is fixed even though the board says otherwise. Visit the New city, BUs 6 will take you for Dh4 single from near the Bus stand. Sugar cane juice is a good especially with a bit of lemon juice in it. Massage argan oil was very relaxing though it was steep in price. Careful of the visits to the leather and carpet making as the smell will put you off buying the leather goods and also the guide was rude and also you could end up paying him a lot of money which you are told is free but remember that nothing is free and fix price before you go with guide.

Just stayed at riad Carina for 5 nights and had a wonderful time there. Staff and Said (he really made an effort, thanks) were very welcoming and helpful! The riad is beautifully decorated and comfortabel. The breakfast was every morning on the rooftop, watching the sunshine. It was a short walk to main square and its within walking distance of so many place, so getting around was really great! Would definitely stay again when in Marrakech!

Just back from a 5 day trip to Marrakech. stayed in Riad carina, Saeed and the rest of the staff were friendly, helpful and always greeting you with a smile. The riad takes you back a 100 years in it's surroundings, tranquillity and peace. A walking distance to the centre of Marrakech and it's historic splendour. Will definitely go back again to Riad carina.

We had 4 nights at Riad Carina. After arranging a slight upgrade we were actually given the suite, a lovely gesture. The room was great and heating available for the chillier evenings. Azziza and Said always met us with a smile and gave us helpful tips for negotiating our way around the Medina. The roof terrace and internal patio were beautiful and so calm, a great retreat for a break from the excitement of the bustling streets. Breakfast of fresh bread, jams, pancake, fresh juice and coffee or morrocan tea on the patio was lovely. Watching the storks on the terrace while relaxing in the sun was a real treat. Great staff, beautiful building (although you'd never guess how lovely from the unassuming door from the alley way - something we found throughout the Medina!). Thank you!

A traditional Riad near the heart of Medina , easily accessible from Taxi drop off .An oasis of calm to escape the bustling Medina . The friendly staff here made it a home for us during our stay , and the breakfast was a joy. We stayed here on three seperate occasions during our visit to Morrocco and would be more than happy to stay there again .