Atlantis Hotel Amsterdam

This is the worse hotel I have ever stayed at by far. I would give it no stars if I could. The heating was not working in the room, power keeps on flicking on and off, it must be serious electrical problems. The hot water system failed. This is at the end of December, are you sure you are not trying to make people sick? This whole building needs some serious renovation. Floor is tilted, electrical safety problems could be disastrous. No power, no heating and no hot water in the middle of winter. Don’t risk your life staying at this so called hotel. By the way, there is completely no heating in the bathroom, you will have to shower in the freezing cold, however in this case we couldn’t shower at all.

origanal room was a fire hazard, they had removed the handle to the ground floor patio door so no alternative escape route, had to pay another 80 euros for an upgrade, that room the door to the room was never secure, you could just push the door open without the swipe card, fridge not working. never again

Update the booking process to make it more obvious that basement rooms have no windows. Ensure that guests do not party in their rooms until 02:00 in the night. Fix broken fittings and make sure that any leaks in roofs are professionally remedied so that guests don’t wake up with water dripping onto them in the middle of the night! The hotel is in major need of modernisation and this work should be done sooner rather than later!

The room was clean, facilities all worked well. Check-in was at 15:00. I thought that was very late.

Nice balcony view. No vent for bathroom so musty smell and needs updating. Not a fan of carpet in rooms either.

The staff were friendly and helpful. Our room was quite small with nowhere to sit except on bed. TV didn't work during our stay. The area is interesting, close to canals etc and well served by trams. Easy to get to Central Station. We also enjoyed sitting in the foyer area and the hospitality on offer there (drinks, snacks)

Great for 1st timers to Amsterdam. Not sure which was better. The great staff or comfy beds. 5* guys in our books. Thank you.

Nice 3 star. Friendly staff. Good breakfast. In the midst of structural improvements. Could use balancers on the hot cold water in shower

The room was the size of a closet

Rey converted hotel, small room, but cozy, the location is great to go to central city, we liked it

Pros: Location is good - close to many food options (restaurants, cafes), and across from a supermarket. There's a tram stop right outside serviced by helpful lines making it easy to get to attractions. The reception and restaurant staff are fantastic - very friendly and helpful. In the lobby there is water, lemonade, tea and snacks, as well as a fridge stocked with beer, Coke, Fanta and sparkling water - all free. The cons: We had a 2-King room. In order for there to be room for the beds the bathroom is absolutely tiny. You literally can't sit facing forward on the toilet because it's right up agains the sink, so you have to ride sidesaddle, which at the risk of TMI makes the whole operation a struggle, especially wiping, unless you're a contortionist. The water pressure in the shower is barely enough to rinse off soap, let alone conditioner, and it is impossible to get consistent temperature so expect to alternate between scalding and tepid as you keep adjusting the knobs every time it changes. I'm not exaggerating. The room has some strange "decorations". For example a towel radiator that is not meant to work, and a phone that connects to nothing. We confirmed these are just for show. The phone especially is puzzling. If you want to contact the front desk, you literally have to go there physically, or WhatsApp the automated system. Apparently we also overpaid- the person at the desk was surprised our rate was so high, especially since it didn't include breakfast.

Very average hotel, check the room you have booked because they have given me a lower category room that I have booked through Expedia, luckily I complained and they moved myself to the other I had originally booked. Another thing is the booking of the housekeeper 24hrs prior the cleaning, which it doesn’t make any sense. I wouldn’t book it and recommend this hotel.

Room was not ready on time, had to wait several hours to check in. Power was out following morning. We did enjoy the air conditioning, patio and complementary beverages.

Quick check in , polite and friendly staff...

Was a great location to explore! The staff was extremely welcoming and helpful during my stay. Would stay here again!

The hotel

The beds were super comfy, check in and out was really easy and efficient. The staff were very helpful and welcoming. Will visit again!

A nice little hotel in a convenient location, but has plumbing issues. We had no hot water in the shower for the duration of our 2 night stay. When we notified the hotel staff, they said that it happens and asked us to try again later. Alas, nothing really changed. It was only a short stay, so it wasn’t worth making a fuss over, but we would not stay there again.

Friendly staff, breakfast was lovely. Nice area out of the City. But very close to Tram. But walkable into the City. Close to the Zoo. Nice selection of beverages and freshly made cakes in reception. Loved our stay. Thank you x

Quaint hotel. Pleasantly surprised. The room was spacious and had a balcony. Lovely.