Mercure Hotel Amsterdam West

Clean and comfortable

Good all round accomation for prices

staff like to talk about customers thinking they dont understand

Good

The hotel was priced at a decent value for Amsterdam prices. The conditions of the facility were pristine. If you’re looking for a quiet stay, this place is perfect for you. We wanted to go downtown frequently and the transit time took a lot out of our days. Overall great facility, just a little out of the way.

Very convenient. Breakfast much too expensive . 25 euros. Did not purchase but bought food next door at filling station.

Très bien. Bien situé près des transports en commun et de l’aéroport

A little far away from Amsterdam Center. Nice hotel. Clean rooms. Good restaurant. Bike rentals should be tried (a little expensive).

This property is completely out of the city. Booked for 2 nights, lost almost 150 Euros. Request staff for help in cancelling the Booking for 1 days if they can not do for 1 days , even I requested them for partial refund They didn't want to hear anything. Unfortunately I. Had to leave the hotel in 1 day and paid for 2 nights.

Great property. Staff and hotel were good.

OK

Wonderful staff and service, amazing food and comfortable accommodations. I highly recommend.

Cost effective Hotel

We missed the elevator but maybe we missed it ourselves and just didn’t see it, great staff and good location being close to airport.

The hotel had no reservation for us when we arrived to check in, even though we made the reservation through Hotels.com several months earlier, and had even communicated with them through the app. The front desk people were very nice about it when I showed them my reservation on my phone, and got us a room of the same type and for cheaper than we had booked it for. However, there was another mistake later as our keys stopped working after two nights, even though we were staying for a third night which had been booked seperately by the tour company we were going with. I had communicated with them about this at the time of making the reservation, and again at check-in two days before. But again they quickly rectified the situation and we were able to stay in the same room. Otherwise, the hotel was pleasant, albeit a little out of the way if you don't have a car. But we took the bus 369 and transferred to tram 2 to get into central Amsterdam.

Unclean beds no apologies.

This is a good hotel to stay at. Bus stop is not far away and a mini market right outside. Great breakfast selection. Dinner selection not too much. Good drinks at the bar. Staff were generally helpful. Our heat didn't work in our bedroom and they were doing construction in the hallways.

There were no common areas to relax and enjoy unless we bought food from their restaurant. Would never stay here again!

It was nice.

Really enjoyed our stay, was clean and staff were super helpful and couldn’t do enough for us all. Food in the restaurant and for breakfast was brilliant and we were very relaxed. Only thing was that, that was no baby changing unit considering you advertised that child are free. Near a bus stop too so very easy to get to anywhere- would recommend.