Casona Plaza Hotel Puno

Hotels
8.2
/10
Very Good
83 reviews

What Guests Say About Their Stay

JULIET
10.0
/ 10
Comfy beds and good restaurant with room service available. No free water or tea apart from at breakfast but they did pack us a breakfast box when we had an early start.
Sosana
10.0
/ 10
The room was very nice with clean bedding and bathroom. The hot water and shower pressure were decent. There is a heater in the room and extra comforters/ blankets in case it is a little colder. Staff are super friendly and helpful staff. Would definitely stay here again.
Patrycja
10.0
/ 10
Highly recommend this hotel. The staff is extremely nice - they helped us out with with our reservation issue. Delicious breakfast, clean rooms. Perfect location.
In the Area
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Calle Arequipa Nro 655, Puno, Provincia de Puno, Peru, PE

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Casona Plaza Hotel Puno is located in area / city Puno. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Casona Plaza Hotel Puno

Calle Arequipa Nro 655, Puno, Provincia de Puno, Peru, PE
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Location


Casona Plaza Hotel Puno is located in area / city Puno.

About Casona Plaza Hotel Puno

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Casona Plaza Hotel Puno exclusively for you.

Casona Plaza Hotel Puno is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Casona Plaza Hotel Puno is the right place to stay.

All facilities in Casona Plaza Hotel Puno

Others Casona Plaza Hotel Puno
Others

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Tours
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Smoking area
  • Fireplace in lobby

Shuttle Service

  • Cruise shuttle
  • Airport transfer (surcharge)
  • Train station pickup

Business Facilities

  • Meeting facilities
  • Conference center
  • Business center

Connectivity

  • LAN Internet
  • Free WiFi

In-room Facilities

  • TV

Accommodation Policy & General Information in Casona Plaza Hotel Puno

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Airport shuttle fee: PEN 210 per vehicle (roundtrip)
  • Nearby parking fee: PEN 12 per night (1640 ft away; open 6:00 AM to 9:00 PM)
  • Rollaway bed fee: PEN 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards

This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
12:00 - 13:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 12:00 - 13:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Casona Plaza Hotel Puno
60
Number of floors in Casona Plaza Hotel Puno
5
Another facilities in Casona Plaza Hotel Puno
Laundry service, Newspaper in lobby, Tours, Luggage storage, 24-hour Receptionist

Frequently asked question in Casona Plaza Hotel Puno

What are available facilities at Casona Plaza Hotel Puno?
There are top facilites at Casona Plaza Hotel Puno such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Casona Plaza Hotel Puno?
The standard check-in time at Casona Plaza Hotel Puno is starting from 12:00 - 13:00 while the latest check-out time is at Before 11:00
Does Casona Plaza Hotel Puno provide breakfast?
Yes, Casona Plaza Hotel Puno provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Casona Plaza Hotel Puno?
Casona Plaza Hotel Puno is a 3.5-star hotel.
How many floors does Casona Plaza Hotel Puno have?
Casona Plaza Hotel Puno has 5 floors.
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More Reviews from Other Guests in Casona Plaza Hotel Puno

8.2
Very Good
From 83 reviews
Cleanliness

8.4

Room Comfort

7.8

Location

8.2

Service and Facilites

8.4

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Traveler Reviews Casona Plaza Hotel Puno

Number of reviews per page
20
40
Top reviews
JULIET
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Comfy beds and good restaurant with room service available. No free water or tea apart from at breakfast but they did pack us a breakfast box when we had an early start.
shabir
6.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Contrary to other recent reviews our stay was fine. It has an excellent location around the corner from the cathedral. We booked a suite, no smell, clean and a comfortable bed. It had a wall fan heater. It was so large we had no need for the sitting room (which had a light well). The bedroom had seating and windows onto the street (which is not noisy). Good breakfast with eggs to order. Also laundry by the kg. We did pass some rooms where their windows utilize the interior light wells but I suspect that's reflected in the pricing. However, despite messaging requesting a taxi pick -up it was not actioned. The train station is 8 mins away but some pavements are not luggage friendly. It's better to overshoot Arequipa take the pedestrinised section linking Pino with the Cathedral, overshoot the hotel turn left and left and it's across the road.
Read More
Katty
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Good location and staff were very kind. Rooms are really big.
Liza
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Great location and helpful staff; it's just a little dated.
carsten m
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

My room was clean and the bedding etc in good condition. A radiator and spare blankets came in handy during the cold nights/mornings. The location, a couple of blocks from the main square, was excellent. Staff were all helpful and friendly. The breakfast was slightly limited for the size of the hotel. Fresh eggs, omelettes etc were available (and tasty) from the eggman, but if you were in a line behind a tour group, it night require patience as this was the only way to get cooked eggs. Given the nature of Puno and tourists' depatures for tours or buses at all hours, i found my sleep disturbed by the clatter of suutcases / chatter of guests on more than one occasion. I would recommend that at the next investment cycle, the hotel look into soundproofing / acoustics
Read More
Caleb
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Very nice hotel.
Sosana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

The room was very nice with clean bedding and bathroom. The hot water and shower pressure were decent. There is a heater in the room and extra comforters/ blankets in case it is a little colder. Staff are super friendly and helpful staff. Would definitely stay here again.
Zoila
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

La adecuada ubicación del hotel.
Steve
icon-Business
Business
8.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

This is a very nice hotel with a friendly staff but unfortunately it has horrible Internet. If you are a tourist staying one night, it is a fine place. We were there for business and it has a lot of policies that are unfriendly to business travelrrs in addition to the Internet, which is often unusable. And instead of a managed WiFi they have five routers and you just have to find one that works We booked a larger room so we could have some private meetings only to find out that no guests are allowed in the room, which was never disclosed at booking. They did offer to let us meet in the common space but it was not as private. The breakfast is really nice and the rooms are spacious and modern.
Read More
Patrycja
10.0
/10
Reviewed 120 week(s) ago

Hotels.com verified review

Highly recommend this hotel. The staff is extremely nice - they helped us out with with our reservation issue. Delicious breakfast, clean rooms. Perfect location.
Rodrigo
icon-Leisure
Leisure
10.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

I was surprised how nice this place is , been a budget hotel. It is less than two minutes walk to main square. Front desk crew is so charming and helpful. Place offers a great breakfast buffet .
Cynthia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

Great location, beautifully decorated and even has an elevator. The room was very spacious for a triple room. The front desk staff was accommodating and very helpful.
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 342 week(s) ago

Expedia Group verified review

I felt that the room was too dark aside from that I must say that they provide excellrnt service. I had altitude sickness and they call a doctor who came to my room. Their prices were very reasonable when it comes to the refreshments in the in room refrigerator.
jim
10.0
/10
Reviewed 359 week(s) ago

Hotels.com verified review

A great location, just off the Plaza de Armas. A beautifully presented Hotel. Clean, comfortable and friendly staff. Spacious common areas, with a variety of seating. A reasonably priced restaurant, with nicely prepared food. The room was clean, comfortable bedding...with a functional private bathroom. We can recommend this Hotel, which is close to all amenities.
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Heidi
6.0
/10
Reviewed 381 week(s) ago

Expedia Group verified review

The location was good. The breakfast was adequate. We were also able to get our laundry done for a fair price. The room was nice. The only issues were that the room refrigerator did not work. The room internet was not working for all three days we were there. We had to go to the lobby for internet.
Verified traveler
8.0
/10
Reviewed 403 week(s) ago

Expedia Group verified review

Close to one of the main city squares
Lauren
8.0
/10
Reviewed 408 week(s) ago

Expedia Group verified review

My friend and I have been traveling in Peru and have lucked out in all the hotels we've stayed in thus far. We booked through Expedia and when we got off the bus, they said they didn't have a room for us...but when I arrived with our confirmation in hand, they got things going. The staff were friendly, informative and helpful. The beds were comfortable, though a bit dark in terms of lighting. This hotel was in a great location right near everything in Puno and we were happy we stayed there...and would definitely come again!
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Zappito
10.0
/10
Reviewed 408 week(s) ago

Expedia Group verified review

Nice, clean, centrally located hotel in Puno with a very helpful staff. Betsy at the front desk was extremely professional and helpful. Rooms are in good condition and comfortable. Highly recommended for the discerning value travelers.
catherine
8.0
/10
Reviewed 432 week(s) ago

Expedia Group verified review

Central location, very nice staff,excellent service. Large and comfortable room. Nice breakfast buffet. Only negative comment is the lukewarm shower. Overall a great value. Would recommend.
Sandra
6.0
/10
Reviewed 435 week(s) ago

Hotels.com verified review

Casona Plaza was an ok choice for Puno where choices are limited. It was quite dated but overall fairly clean and comfortable and our room (king suite) was spacious. There was a heater which was much appreciated as it was quite cool in September. The breakfast was average. The location was good for exploring Puno, close to restaurants, markets and the plaza with the cathedral. Puno overall felt safe to walk around. We were able to walk to the train station but would not advise it if you have luggage as the streets and sidewalks are uneven. Taxis were available and reasonable. Luckily we got a discounted rate for our room which made it a fairly good value. At full price I would have considered it way overpriced. There were a couple of negatives. There was no bottled water provided except through purchase at the minibar. In every hotel we stayed in for a month in Peru water was provided because the water in Peru is not drinkable. This is obviously standard practice in Peru hotels. Also the staff at the hotel, especially the front desk, seemed unfriendly, bordering on rude. Not sure what was going on but we would probably try a different hotel if we stayed in Puno again.
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Number of reviews per page
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40

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Others 4 Casona Plaza Hotel Puno

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 83 reviews
Cleanliness

8.4

Room Comfort

7.8

Location

8.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Casona Plaza Hotel Puno

Number of reviews per page
20
40
Top reviews
JULIET
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Comfy beds and good restaurant with room service available. No free water or tea apart from at breakfast but they did pack us a breakfast box when we had an early start.
shabir
6.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Contrary to other recent reviews our stay was fine. It has an excellent location around the corner from the cathedral. We booked a suite, no smell, clean and a comfortable bed. It had a wall fan heater. It was so large we had no need for the sitting room (which had a light well). The bedroom had seating and windows onto the street (which is not noisy). Good breakfast with eggs to order. Also laundry by the kg. We did pass some rooms where their windows utilize the interior light wells but I suspect that's reflected in the pricing. However, despite messaging requesting a taxi pick -up it was not actioned. The train station is 8 mins away but some pavements are not luggage friendly. It's better to overshoot Arequipa take the pedestrinised section linking Pino with the Cathedral, overshoot the hotel turn left and left and it's across the road.
Read More
Katty
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Good location and staff were very kind. Rooms are really big.
Liza
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Great location and helpful staff; it's just a little dated.
carsten m
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

My room was clean and the bedding etc in good condition. A radiator and spare blankets came in handy during the cold nights/mornings. The location, a couple of blocks from the main square, was excellent. Staff were all helpful and friendly. The breakfast was slightly limited for the size of the hotel. Fresh eggs, omelettes etc were available (and tasty) from the eggman, but if you were in a line behind a tour group, it night require patience as this was the only way to get cooked eggs. Given the nature of Puno and tourists' depatures for tours or buses at all hours, i found my sleep disturbed by the clatter of suutcases / chatter of guests on more than one occasion. I would recommend that at the next investment cycle, the hotel look into soundproofing / acoustics
Read More
Caleb
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Very nice hotel.
Sosana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

The room was very nice with clean bedding and bathroom. The hot water and shower pressure were decent. There is a heater in the room and extra comforters/ blankets in case it is a little colder. Staff are super friendly and helpful staff. Would definitely stay here again.
Zoila
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

La adecuada ubicación del hotel.
Steve
icon-Business
Business
8.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

This is a very nice hotel with a friendly staff but unfortunately it has horrible Internet. If you are a tourist staying one night, it is a fine place. We were there for business and it has a lot of policies that are unfriendly to business travelrrs in addition to the Internet, which is often unusable. And instead of a managed WiFi they have five routers and you just have to find one that works We booked a larger room so we could have some private meetings only to find out that no guests are allowed in the room, which was never disclosed at booking. They did offer to let us meet in the common space but it was not as private. The breakfast is really nice and the rooms are spacious and modern.
Read More
Patrycja
10.0
/10
Reviewed 120 week(s) ago

Hotels.com verified review

Highly recommend this hotel. The staff is extremely nice - they helped us out with with our reservation issue. Delicious breakfast, clean rooms. Perfect location.
Rodrigo
icon-Leisure
Leisure
10.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

I was surprised how nice this place is , been a budget hotel. It is less than two minutes walk to main square. Front desk crew is so charming and helpful. Place offers a great breakfast buffet .
Cynthia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

Great location, beautifully decorated and even has an elevator. The room was very spacious for a triple room. The front desk staff was accommodating and very helpful.
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 342 week(s) ago

Expedia Group verified review

I felt that the room was too dark aside from that I must say that they provide excellrnt service. I had altitude sickness and they call a doctor who came to my room. Their prices were very reasonable when it comes to the refreshments in the in room refrigerator.
jim
10.0
/10
Reviewed 359 week(s) ago

Hotels.com verified review

A great location, just off the Plaza de Armas. A beautifully presented Hotel. Clean, comfortable and friendly staff. Spacious common areas, with a variety of seating. A reasonably priced restaurant, with nicely prepared food. The room was clean, comfortable bedding...with a functional private bathroom. We can recommend this Hotel, which is close to all amenities.
Read More
Heidi
6.0
/10
Reviewed 381 week(s) ago

Expedia Group verified review

The location was good. The breakfast was adequate. We were also able to get our laundry done for a fair price. The room was nice. The only issues were that the room refrigerator did not work. The room internet was not working for all three days we were there. We had to go to the lobby for internet.
Verified traveler
8.0
/10
Reviewed 403 week(s) ago

Expedia Group verified review

Close to one of the main city squares
Lauren
8.0
/10
Reviewed 408 week(s) ago

Expedia Group verified review

My friend and I have been traveling in Peru and have lucked out in all the hotels we've stayed in thus far. We booked through Expedia and when we got off the bus, they said they didn't have a room for us...but when I arrived with our confirmation in hand, they got things going. The staff were friendly, informative and helpful. The beds were comfortable, though a bit dark in terms of lighting. This hotel was in a great location right near everything in Puno and we were happy we stayed there...and would definitely come again!
Read More
Zappito
10.0
/10
Reviewed 408 week(s) ago

Expedia Group verified review

Nice, clean, centrally located hotel in Puno with a very helpful staff. Betsy at the front desk was extremely professional and helpful. Rooms are in good condition and comfortable. Highly recommended for the discerning value travelers.
catherine
8.0
/10
Reviewed 432 week(s) ago

Expedia Group verified review

Central location, very nice staff,excellent service. Large and comfortable room. Nice breakfast buffet. Only negative comment is the lukewarm shower. Overall a great value. Would recommend.
Sandra
6.0
/10
Reviewed 435 week(s) ago

Hotels.com verified review

Casona Plaza was an ok choice for Puno where choices are limited. It was quite dated but overall fairly clean and comfortable and our room (king suite) was spacious. There was a heater which was much appreciated as it was quite cool in September. The breakfast was average. The location was good for exploring Puno, close to restaurants, markets and the plaza with the cathedral. Puno overall felt safe to walk around. We were able to walk to the train station but would not advise it if you have luggage as the streets and sidewalks are uneven. Taxis were available and reasonable. Luckily we got a discounted rate for our room which made it a fairly good value. At full price I would have considered it way overpriced. There were a couple of negatives. There was no bottled water provided except through purchase at the minibar. In every hotel we stayed in for a month in Peru water was provided because the water in Peru is not drinkable. This is obviously standard practice in Peru hotels. Also the staff at the hotel, especially the front desk, seemed unfriendly, bordering on rude. Not sure what was going on but we would probably try a different hotel if we stayed in Puno again.
Read More
Number of reviews per page
20
40