Illa Hotel

The area is very walkable! We appreciated the hotel storing our luggage while we were away on a trek. Having a kettle in the room was handy. There were many ants on the floor during our second stay which were not noted the first time.

The deluxe room on the 5th floor with the jacuzzi was nicely decorated (better than pictured) and the jacuzzi had ample warm water. The bed was very comfortable. The breakfast space was hectic one morning with very few clean tables and limited food options available by 9:40am. However, eggs are cooked to order so that is nice. The staff will also prepare a take away bag for breakfast if you have an early day trip departure. The ceiling in the washroom has a lot of black mold on it and a slight smell which is not at par with the quality of the rest of the space. The staff were not able to provide a cork screw or wine glasses when asked. Bathrobes are not provided (even though they are pictured). We felt the price point was a bit high for what you get. The housekeeper cleaned the room but moved a bunch of our stuff and placed it on different shelves and in the cupboard which wasn’t really appreciated when we came back and had to find where our things had been put.

Great location, clean rooms, helpful staff.

One of the nice hotels around Cusco. Definitely recommend.

Our room was wonderful, the property and the room was much nicer than the pictures appear. It is an excellent hotel for the price and in a great area that is quiet and in the more pedestrian friendly San Blas area. I would stay here again when I return to Cusco in the future.

Nice and spacious room. The cleaning staff was very considerate and helped organize. I wish they had elevator as we lived on the 5th floor and it was not fun to climb up at such high elevation.

Other than the staff, who were excellent, this hotel is a complete dive.

The hotel was located within walking distance of the main attractions in Miraflores. Comfortable and clean. The breakfast was superb, and the staff was very helpful and friendly. I would recommend staying at this hotel.

Great hotel in a great location. Staff was really helpful. and the breakfast was amazing!

I will share the Pros and The Cons. First of all the location of this hotel is good, it’s in an area called San Blas, which is a nice walkable area, and close to the 12 angle stone, and also very walkable to plaza de armas. I also liked that they had free teas available for guest, at all times. The beds were good, they felt comfortable. Reception took care of our luggage when we arrived early. ****Cons- We had a crazy situation. It was 1 am, my family and I were asleep and this man suddenly unlocks our door and comes into our room, I woke up panicking and screaming told him to get out of the room, not knowing what was happening I closed the door on him. I later found out reception made a mistake and gave him a key for my room instead of his, This experience alone ruined my stay. It’s 1am, pitch black, and a stranger walks into your room while you are asleep with your family. I do understand this was a weird situation and it’s probably not a common one, but it ruined it the stay for Me. The day after the incident, I asked reception if they could provide another heater because the wall mounted heater they have doesn’t heat the room very well, it’s still very cold, and they said “we can get you one, but if another rooms needs it we will have to take it away” WTH? Lastly I told them that I had some clothes and souvenirs in my room, that I did NOT need them to clean my room, if they could please just get me new towels and throw out the trashes, They didn’t do it.

Great place to stay. Hot water, very clean.

Many good options in San Blas, some oustanding. Illa is neither. Just an OK stay, no more, no less.

Friendly staff, great location.

Great staff and beautiful facility with hummingbirds and smart TV/waterfall showerheads. The most spacious bedroom we had in Cusco and they even provided boxed breakfast for early hikes/excursion and held our luggage after we checked out. Would book again in a heartbeat.

A very clean and comfortable hotel in a great location in the historic centre of Lima. The decor of the hotel was nice. The staff were pleasant and helpful. On a hill, but that comes with staying in the historical area. Very nicely decorated breakfast restaurant...with the best breakfast in Peru! Everything close by, including a laundrette where you can get your laundry done in the same day. I thoroughly recommend this hotel for a business or tourist trip to Cusco.

The property did not honor our booking because they felt the price was too low. When Expedia called they said they couldn´t find the booking . I would definitely NOT BOOK here. BEWARE!!!

Excellent place to stay closer to main attractions. Staff is awesome. Helpful Room was clean

Very clean hotel . Staff is excellent and helpful. Room and bathroom clean

Everything in the room was quite dusty—even inside all drawers. Breakfast was poor. We tried to run the Jacuzzi and dark mold-like chunks of stuff were coming into the water, so we could not use it the first night. Next day, someone came to clean and fix the Jacuzzi and we were told it was fixed. We had the same issue on day 2. We reported the problem again and everything repeated. Third day, there was someone else at the reception desk, who did not know about the issue. The person at the reception told us to use the room next door to take a shower (???? not sure why, we had a problem with a Jacuzzi and the other room didn’t have one). We were told the receptionist would talk to the owner about a partial refund, since the jacuzzi did not work. The day of our departure, we talked to the same woman and she said again she was going to follow up with the owner. (According the the research we did on the issue, it typically happens when jacuzzi is not used for a long time. During our multiple discussions with the front desk, it became clear that the room is not used very often, which explained both, the Jacuzzi issue and all the dust in the room.) After our return home, we spent 4 months tryin to get a partial refund for the jacuzzi not working at all—to no avail.

This a nice hotel but they are not changing towels and they wet all the time because it’s cold inside. And the pillows covers were dirty.