Fersal Hotel Neptune Makati

Staff is super helpful. Aside from that, and the low room rate, the rest of the experience was subpar. Classic experience of ‘you get what you pay for’, but fell short even in that sense. The in-room safe was missing its door, rendering it unusable. The WiFi was painfully slow (scrolling short videos, for example, had regular intermittent buffering), and made for a tedious online experience. The bottom edge of the shower curtain was about 15mm too short, not reaching the top of the shower enclosure, causing it to easily allow water to splash outside the shower and onto the regular bathroom floor, often drenching the bath mat. The hotel building is situated within 20 meters of an intersection with plenty of traffic, and the road the hotel is on is a bit of a side road commonly used by motor bikes and cars as a bit of a short cut. Some of these vehicles are VERY loud and the sound comes right into the room, as the windows face the street and the rooms have seemingly zero sound proofing. So any time of day, or night, be prepared to possibly be awoken by loud vehicles driving by (all rooms I imagine would have this same issue, as its not a large building and most of the rooms face the street). So, overall it was fine. The aircon worked well. A few of the issues may have been room specific. Yes, its a budget type of hotel, so one shouldn’t always expect a lot. Aside from the exterior noise and poor WiFi performance, with the other issues fixed it would have been slightly better.

Very good

Because I don’t like that hotel, I don’t recommend in the hotel. The furniture was dirty. The toilet was not working good the shower. The water is very very very slow. Small water is coming out and a lot of problem when I was over there the bed is not good it’s not uncomfortable so I don’t recommend that hotel anybody I’m sorry that’s my opinion

Friendly staff and nice location

Location and affordable hotel

First of all we had to change 3 rooms before find a suitable one , electrical problem, TV didn’t work, very noisy from the street, then breakfast room service, they give what they like , no suitable for foreigners, no choice ! ants on the bathroom around your toiletry to have an air drier asked a few time then get one after 3 day very disappointing

Close to the shopping center friendly staff. Good location clean im.hapoy i might go back nxt time. Thanks

Typically a modest hotel near Poblacion & Makati Ave. with all you need for a quick stay within the business district.

Staff respects the customer and protects their privacy. One thing needs work is the hot water doesn't always work.

Clean and spacious room, approachable staff, value for money

Generally good for short stay

Reasonable price, location is great, accommodation is good!

Comfortable and relaxing

Breakfast was not great.

I went the hotel.but this hotel is covid positive quarantined hotel.so can’t stay. So pls pay back me.

cockroach was annoying. This was a quarantine hotel and they did not tell us.

This hotel is less than a kilometer away from my place in Makati so it is ideal for me to use it as quarantine facility. The Asst. Manager in charge when I was there was serious and strict about the hotel's part in the quarantine protocols. Ms Dalit was also resourceful in resolving issues related to my stay. The room I stayed in was spacious and clean. The only negative impression I had was the linens have seen so many wash cycles that they need to be replaced.

The people who worked there were very friendly. But overall the place is dirty, needs work, Roche's all over the place. You have to ask for a change of sheets or something else. Would not recommend staying here

This hotel needs renovation. No stable water as far heat and cold. Noisy as room not sound proof can hear vehicles - hard to sleep. Found Closet and drawers with small pest.

Only good thing are the STAFF