Hotel Ciudad del Mar

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8.8
/10
Very Good
125 reviews

What Guests Say About Their Stay

Trisha

10.0
/ 10
Friendly staff that helped book taxi for early morning airport shuttle as well as offer delicious restaurant recommendations!

Deirdre

10.0
/ 10
Excellent family run small hotel. Lovely people. Very nice room, comfortable bed, great shower and WiFi. Quiet at night time. They do not have facilities for bike storage and it’s not possible to put them in the elevator. I would highly recommend a stay here.

Lydia

10.0
/ 10
The staff were very welcoming and helpful, the beautiful receptionist spent time showing us a map of the area and pointed out all places of interest to visit. The hotel was immaculate as was our very spacious room which was cleaned daily by a lovely friendly cleaning lady who offered fresh sheets and towels if required. There was also on offer a range of fresh continental breakfast foods with tea, coffee and juices. The receptionist also booked our taxi back to the airport and made sure it was on time. We will definitely stay here again the next time we visit the island. Highly recommend this hotel.
In the Area
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Calle la Naval 38, Las Palmas de Gran Canaria, Las Palmas, Canary Islands, Spain, 35008

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Hotel Ciudad del Mar is a good choice when you are visiting Las Palmas de Gran Canaria. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Ciudad del Mar

Calle la Naval 38, Las Palmas de Gran Canaria, Las Palmas, Canary Islands, Spain, 35008
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Lobby Hotel Ciudad del Mar
Lobby 2 Hotel Ciudad del Mar

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Location


Staying at Hotel Ciudad del Mar is a good choice when you are visiting Las Palmas de Gran Canaria.

About Hotel Ciudad del Mar

Not only located within easy reach of various places of interests for your adventure, but staying at Hotel Ciudad del Mar will also give you a pleasant stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Ciudad del Mar.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Ciudad del Mar is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Ciudad del Mar is the right place to stay.

All facilities in Hotel Ciudad del Mar

Common Space Hotel Ciudad del Mar
Common Space
Lobby Hotel Ciudad del Mar
Lobby
Exterior Hotel Ciudad del Mar
Exterior
Others Hotel Ciudad del Mar
Others
Restaurant Hotel Ciudad del Mar
Restaurant

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • TV lounge

Food and Drinks

  • Breakfast

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

General

  • Terrace

Accommodation Policy & General Information in Hotel Ciudad del Mar

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher and a first aid kit
, To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in. Guests providing vaccination records must have received complete COVID-19 vaccination at least 14 days prior to check-in. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Ciudad del Mar
15
Number of floors in Hotel Ciudad del Mar
5
Another facilities in Hotel Ciudad del Mar
Smoke-free area, Safety deposit box, Coffee shop, Coffee/tea in lobby, Laundry service

Frequently asked question in Hotel Ciudad del Mar

What are available facilities at Hotel Ciudad del Mar?
There are top facilites at Hotel Ciudad del Mar such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ciudad del Mar?
The standard check-in time at Hotel Ciudad del Mar is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00
Does Hotel Ciudad del Mar provide breakfast?
Yes, Hotel Ciudad del Mar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ciudad del Mar?
Hotel Ciudad del Mar is a 3.0-star hotel.
How many floors does Hotel Ciudad del Mar have?
Hotel Ciudad del Mar has 5 floors.
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More Reviews from Other Guests in Hotel Ciudad del Mar

8.8
Very Good
From 125 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Ciudad del Mar

Number of reviews per page
20
40
Top reviews
Patrick Michael
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nettes Personal beim Check in. Saubere öffentliche Räume, Besteck und Geschirr vorhanden falls man eine Mahlzeit im Hotel einnehmen möchte. Gut gedacht, bedeutet aber nicht gut gemacht. Bett unbequem und quietscht. Bad ohne Seife. Nur Duschgel war vorhanden. Tresor im Zimmer ohne Funktion. Dies wurde auch nicht repariert. Klimaanlage nur auf Nachfrage an der Rezeption nutzbar und dann mit einer ganzen Seite an Instruktionen wie und wie nicht die Klimaanlage genutzt werden darf. Sehr hellhöriges Haus, konnte die ganze Nacht die Babies der anderen Familien hören.
Read More
Trisha
icon-Family
Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Friendly staff that helped book taxi for early morning airport shuttle as well as offer delicious restaurant recommendations!
Deirdre
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Excellent family run small hotel. Lovely people. Very nice room, comfortable bed, great shower and WiFi. Quiet at night time. They do not have facilities for bike storage and it’s not possible to put them in the elevator. I would highly recommend a stay here.
Levi
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Overall great place to stay.
Olawale
icon-Leisure
Leisure
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The accommodation was very basic but clean and location is excellent. The front desk was not always staffed and had to wait for a few minutes for a very helpful lady to arrive and get the check-in done. It was however quite difficult to communicate with the man who took over for the remainder of my stay. All in all, I'd stay there again but in an upgraded room.
Read More
Lydia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The staff were very welcoming and helpful, the beautiful receptionist spent time showing us a map of the area and pointed out all places of interest to visit. The hotel was immaculate as was our very spacious room which was cleaned daily by a lovely friendly cleaning lady who offered fresh sheets and towels if required. There was also on offer a range of fresh continental breakfast foods with tea, coffee and juices. The receptionist also booked our taxi back to the airport and made sure it was on time. We will definitely stay here again the next time we visit the island. Highly recommend this hotel.
Read More
Sven
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Hotel is nice good Family Hotel and for 3 and 5 days good service,No breakfast SAT sunday and satarday reception is grat
Jennifer
6.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

No luggage storage
paul
icon-
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Great hotel in a great location not far from beach & restaurants hotel looks brand new & in excellent condition
David
icon-with Partner
with Partner
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Would recommend this hotel, the staff were friendly and helpful. The room we had was very big and very comfy. Would definitely stay here again.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

Overall satisfactory. Service was excellent. Room was small - the beds were ok but no heat (it got a little cold at night)
Vesna
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 127 week(s) ago

Hotels.com verified review

All personnel was very polite, ready to help, the hotel is very clean, nice, new and very close to the beach and center of the city, park Santa Catalina.
KENNETH MARK
icon-
10.0
/10
Reviewed 132 week(s) ago

Hotels.com verified review

Great hotel nice and quiet
Nayra
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Su limpieza y la amabilidad de nayra
Vincent
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 190 week(s) ago

Expedia Group verified review

A one person renter will probably have no problem with the room. First, the desk clerk did not speak English and has a hard time when we explained our problem. The bathroom had mold in the corners, the toilet paper holder was broken and the toilet paper constantly fell on the floor. The couch bed was just a bed, no couch. The mattress and pillow also had mold. Expedia was informed and they and the hotel management negotiated charging for one night and a cancellation fee. We were told to see the manager the next morning. When we returned the next day, the manager refused to accommodate the agreement and refused to negotiate charging for the week. Horrible customer service.
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Andrew
icon-
8.0
/10
Reviewed 191 week(s) ago

Hotels.com verified review

Trip to avoid the freeze in the UK. Walking and sightseeing
Martin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 197 week(s) ago

Expedia Group verified review

Great location, updated rooms, and super friendly staff. This hotel was perfect for us. The hotel staff, Juan Fernando, was unbelievably helpful. This will be our go-to hotel for all future visits to Las Palmas. I highly recommend this hotel.
Hassan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 242 week(s) ago

Hotels.com verified review

Good cleaned a little bit noisy because of the End of Year celebrations
Verified traveler
10.0
/10
Reviewed 356 week(s) ago

Hotels.com verified review

The staff was exceptionally helpful, friendly, and professional.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 392 week(s) ago

Expedia Group verified review

The room decoration was nice, but the room temperature was very cold
Number of reviews per page
20
40

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Lobby 4 Hotel Ciudad del Mar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 125 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Ciudad del Mar

Number of reviews per page
20
40
Top reviews
Patrick Michael
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nettes Personal beim Check in. Saubere öffentliche Räume, Besteck und Geschirr vorhanden falls man eine Mahlzeit im Hotel einnehmen möchte. Gut gedacht, bedeutet aber nicht gut gemacht. Bett unbequem und quietscht. Bad ohne Seife. Nur Duschgel war vorhanden. Tresor im Zimmer ohne Funktion. Dies wurde auch nicht repariert. Klimaanlage nur auf Nachfrage an der Rezeption nutzbar und dann mit einer ganzen Seite an Instruktionen wie und wie nicht die Klimaanlage genutzt werden darf. Sehr hellhöriges Haus, konnte die ganze Nacht die Babies der anderen Familien hören.
Read More
Trisha
icon-Family
Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Friendly staff that helped book taxi for early morning airport shuttle as well as offer delicious restaurant recommendations!
Deirdre
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Excellent family run small hotel. Lovely people. Very nice room, comfortable bed, great shower and WiFi. Quiet at night time. They do not have facilities for bike storage and it’s not possible to put them in the elevator. I would highly recommend a stay here.
Levi
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Overall great place to stay.
Olawale
icon-Leisure
Leisure
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The accommodation was very basic but clean and location is excellent. The front desk was not always staffed and had to wait for a few minutes for a very helpful lady to arrive and get the check-in done. It was however quite difficult to communicate with the man who took over for the remainder of my stay. All in all, I'd stay there again but in an upgraded room.
Read More
Lydia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The staff were very welcoming and helpful, the beautiful receptionist spent time showing us a map of the area and pointed out all places of interest to visit. The hotel was immaculate as was our very spacious room which was cleaned daily by a lovely friendly cleaning lady who offered fresh sheets and towels if required. There was also on offer a range of fresh continental breakfast foods with tea, coffee and juices. The receptionist also booked our taxi back to the airport and made sure it was on time. We will definitely stay here again the next time we visit the island. Highly recommend this hotel.
Read More
Sven
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Hotel is nice good Family Hotel and for 3 and 5 days good service,No breakfast SAT sunday and satarday reception is grat
Jennifer
6.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

No luggage storage
paul
icon-
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Great hotel in a great location not far from beach & restaurants hotel looks brand new & in excellent condition
David
icon-with Partner
with Partner
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Would recommend this hotel, the staff were friendly and helpful. The room we had was very big and very comfy. Would definitely stay here again.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

Overall satisfactory. Service was excellent. Room was small - the beds were ok but no heat (it got a little cold at night)
Vesna
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 127 week(s) ago

Hotels.com verified review

All personnel was very polite, ready to help, the hotel is very clean, nice, new and very close to the beach and center of the city, park Santa Catalina.
KENNETH MARK
icon-
10.0
/10
Reviewed 132 week(s) ago

Hotels.com verified review

Great hotel nice and quiet
Nayra
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Su limpieza y la amabilidad de nayra
Vincent
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 190 week(s) ago

Expedia Group verified review

A one person renter will probably have no problem with the room. First, the desk clerk did not speak English and has a hard time when we explained our problem. The bathroom had mold in the corners, the toilet paper holder was broken and the toilet paper constantly fell on the floor. The couch bed was just a bed, no couch. The mattress and pillow also had mold. Expedia was informed and they and the hotel management negotiated charging for one night and a cancellation fee. We were told to see the manager the next morning. When we returned the next day, the manager refused to accommodate the agreement and refused to negotiate charging for the week. Horrible customer service.
Read More
Andrew
icon-
8.0
/10
Reviewed 191 week(s) ago

Hotels.com verified review

Trip to avoid the freeze in the UK. Walking and sightseeing
Martin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 197 week(s) ago

Expedia Group verified review

Great location, updated rooms, and super friendly staff. This hotel was perfect for us. The hotel staff, Juan Fernando, was unbelievably helpful. This will be our go-to hotel for all future visits to Las Palmas. I highly recommend this hotel.
Hassan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 242 week(s) ago

Hotels.com verified review

Good cleaned a little bit noisy because of the End of Year celebrations
Verified traveler
10.0
/10
Reviewed 356 week(s) ago

Hotels.com verified review

The staff was exceptionally helpful, friendly, and professional.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 392 week(s) ago

Expedia Group verified review

The room decoration was nice, but the room temperature was very cold
Number of reviews per page
20
40