Hotel ILUNION Suites Madrid

I am writing to formally log a complaint regarding my recent 10-day stay at your property. When I booked the room, I selected the option for one king bed and two twin beds. However, upon arrival, we were given two small beds pushed together instead. This was highly disappointing. I spoke with two separate staff members about this issue, but received no assistance, which is unacceptable given that we were charged the full amount. Additionally, the bathroom was not very clean and was not properly functioning. The room overall was not up to standard. I am extremely dissatisfied with this experience and the level of service provided. Furthermore, the room did not match the advertisement on Expedia, which showed a completely different setup from what we received. I expect a response regarding how this situation will be addressed and compensated.

Every things good

Mi estadía les reporte que estaba malo el aire acondicionado y no hicieron nada

La sábana de una de las camas estaba manchada, tenía muchas manchas de suciedad nada agradable. Hicimos el reclamo en recepción al momento de hacer el check out El Aire Acondicionado no enfriaba mucho, tuvimos que llamar técnico y resolvió un poco.

Quiet, regular size very clean room, excellent breakfast and service. Convenient location with a 20-30 min. taxi ride to the major Madrid attractions, airport or train stations.

We loved our stay we decided to cancel on another one and booked this one last minutes! Wow so worth it the location is good. The staff is extremely nice and helpful. Highly recommend!

we over sleep, were very tire and didnet eat at all. The hotel is perfec located, the rooms are Bib for European Standars, and close by everything we need.

This hotel was a huge surprise. The room was clean and the space great. I travel with my family and we were so comfortable. The staff was friendly and helpful. Also, the breakfast was nice with good variarity of food.

Prime location, helpful staff, nice place to stay

We had a great stay, everything was clean, the breakfast was great and staff were helpful! Highly recommend!

Breakfast staff are especially worthy of note. Very hard working! Great hotel, good transport links.

El personal no es tan amistoso ni tan atento pero el Hotel espectacular y buena ubicación!

The room was clean, spacious and comfortable. The staff was friendly and helpful

Great hotel to stay at in the Madrid area. Extremely close to public transit.

Staff super amable

Front desk personnel, Belen and Maria were very pleasant and helpful . Very friendly too. But the other guys , not friendly.

Very nice staff. The room was nice and had a very good sleep because of the bed and darkness in the room

Friendly staff

Bon hôtel, propre, nous étions 4 adultes, la chambre était grande et confortable cependant la salle de bain peu pratique, petit lavabo et douche petite aussi. Très bon déjeuner, à 2 pas du métro donc pratique pour aller au centre (20-25 minutes selon destination).

We absolutely loved our stay at Hotel ILUNION Suites Madrid! We booked a spacious family room, and it was perfect — a separate master bedroom for us and a cosy sleeping area for the kids, each with their own TV. The room had everything we needed, including a small fridge, coffee machine, desk and chair, and plenty of space for everyone to relax. The hotel is modern, clean, and in a brilliant location. We chose it because it’s close to the Bernabéu Stadium, and the walk took us less than 20 minutes. It’s also just a short stroll to the metro, making it super easy to get into central Madrid and explore. We loved being in a residential area with lots of restaurants and bars nearby — perfect for evenings when we didn’t want to head back into the city centre. Overall, we had a really enjoyable stay and would happily recommend it to families or travellers wanting to be near Bernabéu.