Room Mate Oscar, Madrid

We were excited to stay here, but unfortunately our experience fell well below expectations. We booked an Executive Room for six nights but checked out three days early due to multiple issues. From check-in to checkout, the service felt cold and unwelcoming. Very few staff members greeted guests, smiled, or made any effort to create a hospitable atmosphere. As someone with many years of hotel management experience, this was especially noticeable. Our Executive Room overlooked an alley and was directly next to the elevator, making it very noisy. The room offered little sound insulation, and despite booking an upgraded room for a longer stay, it didn’t feel like much of an upgrade. During check-in, the front desk agent enthusiastically highlighted that the room came with a couch, which felt like an odd selling point given the room’s location and lack of a view. The rooftop pool is much smaller than the photos suggest, and service was generally inattentive. Guests had to go to the front desk to obtain pool towels, which was surprising for a hotel of this caliber. The biggest concern came on our third night when my partner woke up with several insect bites. We decided to check out early, but the front desk showed little concern and simply reminded us the reservation was non-refundable, even though we never requested a refund. The location is excellent, and one rooftop bartender was genuinely friendly, but overall the lack of hospitality, noisy rooms, and poor service made th

Estoy decepcionado debido a que con toda seguridad sé que dejé un perfume Valentino y un cargador de calular en la habitación. Llamé para notificarlo, quedaron en devolverme la llamada lo cual no ocurrió por lo que, volví a llamar y me indicaron que estaba el cargador pero no el perfume. Debido a que no tengo dudas de haberlo dejado en la habitación solicité que volvieran a verificar y cuando me regresaron la llamada indicaron que no estaba el perfume. Esto significa una sola cosa: robo y deshonestidad. NO RECOMENDADO

Buena atención , céntrico , agradable terraza!

Excelente todo, son super atentos, la ubicación es perfecta

Great location close to food and shops. The rooftop pool and bar was a nice little bonus. The room layout with the bathroom in the middle was rather strange. Not sure about the frosted glass!

Great location, friendly staff, excellent air conditioning.

Great location and amazing experience!

The have completely remodeled this hotel! 10/10 with amazing rooftop pool views!

Great location

Great location

The fun roof top pool terrace is ideal for hot summer days. Location is extremely central. Substantial breakfast and genuinely friendly and efficient staff.

Excelente Ubicación. Habitación limpia!

The location was good. The hotel was quiet but nearby to plenty of bars and restaurants. The shops are literally up the road for any type of shopping you would like. The rooftop bar was nice and reasonably priced with nice views of the city. Staff are friendly within the hotel and in the bar.

Friendly staff, great rooftop bar and pool.

Excelente ubicación. Buen desayuno.

Central location. I have stayef here several times. Room Mate hotels have always breakfast until noon.

The rooms are spacious, clean, and was recommended to take the breakfast which was very good. The location of the hotel is excellent. The walls/doors are not soundproof as I could hear everything in the hallway. But overall a very enjoyable stay.

Comfortable and spacious room. Walking distance to restaurants, shopping snd historical sites

What a great find this was! It’s in the perfect neighborhood for us, the staff is very welcoming, nice and helpful, the rooms are very good, and it has a young and hip ambience. My twenty-something kids really loved it!

Amazing stay! Everybody was very kind and helpful. Loved the location!