What do past guests say about Silken Gran Hotel Durango?

Silken Gran Hotel Durango is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Silken Gran Hotel Durango

Name: Silken Gran Hotel Durango
Address: Gasteiz Bidea, 2, Durango, Biscay, Basque Autonomous Community, Spain, 48200, Gasteiz Bidea, 2, Basque Autonomous Community, 48200, Spain
Rating: 8.6

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8.6

/10

Very Good

347 reviews

What Guests Say About Their Stay

Cheryl

10.0

/ 10

Lovely large room with balcony and view of the pool and garden. Very comfortable large bed. We couldn’t get the coffee maker to work, but one of the staff managed to when she was able to leave the reception area. Room was very clean except the tv remote controls, good air conditioning. Very nice bar and restaurant, the food was very good and the breakfast was excellent with a wide variety of food. The pool was refreshing (unheated, but it was 35’C outside!) we would definitely stay here again

Jacek

10.0

/ 10

The location of this hotel is in a very quiet area. I like the view from my room to the mountains. I also enjoy the distance to other cities I went to see.

Christopher

10.0

/ 10

Exceptional stay, friendly staff, and the perfect Basque Country base!This was my first time visiting the Basque Country, and it did not disappoint. I traveled here for the EPRC finals and to catch up with a friend I hadn’t seen in nearly twenty years.I chose Durango as my base because it is an easy 40-minute train ride into Bilbao. The hotel itself is ideally located—just a 10-minute walk from the station and close to local shops, restaurants, and beautiful historic buildings. Having stayed at Silken hotels before, I had high expectations, and I wasn't disappointed. It is a beautiful property featuring a nice restaurant, an onsite spa, and a lovely garden area for outdoor dining.The hotel staff were super friendly and welcoming, even using my name after just a few days. The breakfast was good, and my room was large, spotlessly clean, and featured great air conditioning with multiple aspects. The bed was comfortable, so I slept very well. The bathroom also had a nice, powerful shower and decent-sized towels.I highly recommend this hotel and will definitely return. While I suspect I was very lucky with the great weather during my trip, the hotel's excellent amenities make it a fantastic choice rain or shine.

In the Area

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Gasteiz Bidea, 2, Durango, Biscay, Basque Autonomous Community, Spain, 48200

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

WiFi

Elevator

Silken Gran Hotel Durango is a hotel is located at Durango. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Silken Gran Hotel Durango

Gasteiz Bidea, 2, Durango, Biscay, Basque Autonomous Community, Spain, 48200

Discover More Places

Discover More About Silken Gran Hotel Durango

General
Near Santa Maria de Uribarri Church

Location
With a stay at Silken Gran Hotel Durango in Durango, you'll be within a 15-minute walk of Santa Maria de Uribarri Church and Monolito en memoria a las personas represaliadas por el franquismo por su opción sexual. This spa hotel is 9.6 mi (15.4 km) from Anboto and 9.6 mi (15.5 km) from Ipurua Municipal Stadium.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Santa Maria de Uribarri Church - 0.5 km / 0.3 mi
Monolito en memoria a las personas represaliadas por el franquismo por su opción sexual - 1 km / 0.6 mi
Anboto - 15.4 km / 9.6 mi
Ipurua Municipal Stadium - 15.5 km / 9.6 mi
Intxortako atea - 18.5 km / 11.5 mi
Simón Bolívar Museum - 18.9 km / 11.7 mi
Simon Bolivar Museum - 18.9 km / 11.7 mi
Memorial batalla Peña Lemona 1937 - 20.3 km / 12.6 mi
Bodega Berroja - 21.6 km / 13.4 mi
Portalón - 22.8 km / 14.2 mi
Club Deportivo Ganguren Golf - 24.4 km / 15.2 mi
Park of the Peoples of Europe - 24.6 km / 15.3 mi
The Oak of Guernica - 24.8 km / 15.4 mi
Batzarretxea - 24.8 km / 15.4 mi
Museo Euskal Herria - 25 km / 15.5 mi

The nearest airports are:
Bilbao Airport (BIO) - 34.2 km / 21.2 mi
Vitoria (VIT) - 41.2 km / 25.6 mi

The preferred airport for Silken Gran Hotel Durango is Bilbao Airport (BIO).

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 68 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs, complimentary toiletries, and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.

All facilities in Silken Gran Hotel Durango

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Things to Do

TV lounge
Spa
Health club
Garden
Turkish bath
Outdoor pool
Pool sun loungers

Food and Drinks

Poolside bar
Breakfast
Snack bar

Connectivity

Free WiFi

General

Banquet
Parking
Terrace

Public Facilities

Smoke-free area
Safety deposit box
Coffee shop
Coffee/tea in lobby
Elevator

Hotel Services

Laundry service
Wedding service
Luggage storage
24-hour Receptionist

Business Facilities

Conference rooms

Nearby Facilities

ATM/Banking

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Silken Gran Hotel Durango

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 14:00 - 00:30 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Silken Gran Hotel Durango	68
Another facilities in Silken Gran Hotel Durango	TV lounge, Spa, Health club, Garden, Turkish bath

Frequently asked question in Silken Gran Hotel Durango

What are available facilities at Silken Gran Hotel Durango?

There are top facilites at Silken Gran Hotel Durango such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Silken Gran Hotel Durango?

The standard check-in time at Silken Gran Hotel Durango is starting from 14:00 - 00:30 while the latest check-out time is at Before 12:00

Does Silken Gran Hotel Durango provide breakfast?

Yes, Silken Gran Hotel Durango provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Silken Gran Hotel Durango?

Silken Gran Hotel Durango is a 4.0-star hotel.

How many rooms are available at Silken Gran Hotel Durango?

Silken Gran Hotel Durango has 68 rooms in total.

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More Reviews from Other Guests in Silken Gran Hotel Durango

Overall Ratings & Reviews Silken Gran Hotel Durango

Other sources (347)

8.6

Very Good

From 347 reviews

Cleanliness

9.2

Room Comfort

8.4

Location

9.4

Service and Facilites

8.8

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Traveler Reviews Silken Gran Hotel Durango

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Top reviews

Bethany

with Partner

6.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful hotel, the room was lovely and clean and the staff were very kind - especially the cleaners who did an amazing job and kept our room consistently fresh and clean. The hotel is within walking distance of the town - full of restaurants and shops that are relatively cheap. We paid £542 for 1 room for 5 nights over the period of July 1st to July 6th which included use of the pool. Food was expensive, ranging from €20-€50 for lunch so we ate within the town (K2 kebab we love you). It met our expectations for things to be a bit more costly as we would be staying over the 4th of July however we did not expect to be restricted pool access. We were notified the day before check in that the pool would be closed for a private event from 5pm-9pm on the 4th of July during extremely hot weather and high UV, we booked our stay months in advance. We kindly inquired with the reception staff about potentially going to the spa free of cost (€18 per hotel guest) to amend the time with the pool we lost however, much to our disappointment, they said no. We paid £122 for the night of July 4th alone (in comparison to the other nights, which ranged from £78 to £108) choosing this hotel specifically for the pool access and lost this with last minute notice and no compensation which we found very dissatisfactory. I would not recommend going here during national/international holidays or events.

Santiago

with Partner

4.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The building is beautiful from the outside, but it is in desperate need of maintenance and renovation on the inside. The only positive aspects of my stay were the breakfast buffet, which was excellent, and the housekeeping staff. The cleaning team did an outstanding job and kept the rooms clean and well maintained throughout my stay. Overall, despite a few positive points, I would not consider this a true four-star hotel and would not choose to stay here again.

Santiago

with Partner

4.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

This hotel is not a four-star hotel. First, as soon as you arrive, you are faced with a long flight of very steep stairs just to reach the reception area. The hotel clearly states that there is no bellhop service, so you will have to carry your own luggage. If you are not in good physical condition, this can be quite challenging. Second, the hotel advertises a gym, but it is not actually part of the hotel. It is a separate facility next door, must pay an additional €6 to use it per day Third, the hotel claims to have a spa, but access costs €18 per hour. If you are a business traveler and need reliable internet, be prepared for disappointment. The Wi-Fi connection is extremely poor in most areas of the hotel. I had to work from the terrace because there was virtually no usable connection in my room. I contacted the staff, and they moved me to another room that supposedly had better internet, but the speed was still terrible—less than 1 Mbps when I tested it. The building itself is beautiful from the outside, but the interior is in serious need of maintenance. The carpets in the rooms are stained and dirty. If you look closely at the lower sections of the doors, you will see chipped paint and poor repair work throughout the property. Overall, the hotel does not appear to be well maintained. Parking is another major issue. The hotel charges €20 per day for parking, which is expensive. Unfortunately, you will likely have no choice but to pay for it because there is not parking

Isobel

with Partner

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

A good all round experience. (Didnt use the spa)

Cheryl

with Partner

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Jacek

with Friends

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The location of this hotel is in a very quiet area. I like the view from my room to the mountains. I also enjoy the distance to other cities I went to see.

Christopher

10.0

/10

Great location to visit the town. Parking secure. Food in restaurant was good staff friendly.

Mark

10.0

/10

Reviewed 70 week(s) ago

Hotels.com verified review

Great hotel Good food Location is good apart from getting back from Bilbao after a footy match

Maria

Leisure

10.0

/10

Reviewed 71 week(s) ago

Expedia Group verified review

Fantastic staff and beautiful hotel

Lucy

Leisure with Friends

10.0

/10

Reviewed 75 week(s) ago

Expedia Group verified review

Very nice hotel, all the staff were amazing, no complaints at all

Andrew

Leisure

10.0

/10

Reviewed 103 week(s) ago

Expedia Group verified review

Great location nice staff and camino bike stotrage

Madison

Leisure with Children

4.0

/10

Reviewed 109 week(s) ago

Expedia Group verified review

Because of the photos online, we had high expectations for this hotel. What we found was a well kept exterior and design concept but rooms with very dated interior that lacked basic maintenance and upkeep. Our family had a total of three rooms in what appears like the facility's keep or tower. Our room had the following (believe it was 221 - first door at top of stairs): • Worn/Filthy/Stained Carpet • Peeling/Stained Wallpaper • Rotted Baseboards/Trim (See Photos) Note: Family told us their rooms were not much better. Another issue was that our bed which was two twins pushed together kept separating because it was on wheels, not stationary like most are when in this configuration. Although an adequately maintained room would not have been unreasonable at the hotel's rate $182 (this amount did not including parking), it was certainly a waste for the condition of the room. Please know there is not valet or bellman and you may need to take two elevators to get to your second story room. Not everything was bad, highlights were the restaurant/room service staff which were kind, knowledgeable, and prompt. Food was very good!

Imogen

10.0

/10

Reviewed 122 week(s) ago

Expedia Group verified review

Very friendly helpful staff. Beautiful hotel

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.