Hotel Reine Victoria

Hotel needs updating. Excellent breakfast.

Was perfect the service , clean

The room was clean, the breakfast was outstanding but the tub shower combo was not great. There was very little hot water in the shower. For the price the room should have a smart tv.

Great location and great hotel still with some old fashion

Charming historical building that requires lots of TLC. Staffs were lovely, building condition needs improvement. Annex building is hard to get to with stairs only.

Hotel was very nice, had an elegant feel to it. Breakfast buffet in the morning was great, lots of options. Staff was very helpful, there’s also a food delivery system that runs till like 12am so that was convenient, especially sense everything closes at 7pm. Would NOT. Recommend going to their wellness room, we wanted to try out the saunas after skiing but let’s just say it was a shock, for some outrageous reasons they have signs saying no swimsuits allowed in the wellness room, basically encouraging us to just walk around butt ass naked… as an American this was SO GROSS. We walked in not knowing and immodestly saw a grown man’s private part, DISGUSTING! They should have signs for adults only or something if i was here with my family and took my kids i would be LIVID. Sounds like a liability waiting to happen…. Not sure how anyone can relax and enjoy a sauna when you’re in a room with people naked and not covered up. Location was good, a little bit away from the main part of town, but honestly better cuz we were close to the bus stop and walking distance to the Lyfts to ski. Also there’s lots of restaurants near with great food!

Great staff, good location

The hotel was very expensive for what it was. The rooms were nice but in need of some modernisation, especially the bathrooms. It also irked me that all of the decent facilities were in the sister hotel which we’d have rather stayed at. The staff were all lovely but some of the information we were given turned out to be wrong and when we had an issue with a private taxi they had booked for us they weren’t helpful at all. The also didn’t tell us that there would be works going on during our stay which included the table and chairs being removed from the lobby and the carpet being covered!

Staff very happy to help with errands and the shuttle service

Friendly & helpful staff….great location for ski lift.

The towels and wash clothes were cheap and thin. The pillows were flat after one night. The breakfast staff appeared as if they didn’t want to be there. The front desk staff was there, but they weren’t very welcoming. Not that they were rude or mean, just not very welcoming. They don’t provide slippers or robes. The quality of the stay simply doesn’t reflect the costs. The town itself is very picturesque, but I would stay at another property should I decide to return. The best part of the stay was the view from my room. The hotel similar to other ones nearby seem to keep the history of the town intact which I thoroughly enjoyed seeing in the various rooms.

What do I say about this hotel Shuttle pick up 5/5 Hotel lobby 5/5 Breakfast 2/5 - not much fresh stuff but rather stuff bought from the grocery store Room 0/5 Room has no shower cap, no shampoo, no conditioner, no amenity, no bathroom slippers 0/5 My room was very old and dirty 0/5 Steam and Sauna 0/5 No jacuzzi however if you want to use one you have to walk across the street into their sister property and pay 30 chf They do not bring luggage to your room

Hotel full of character. Only fault was the noise from a DJ in the bar who wanted the bedrooms to enjoy his musical tastes. A hotel bar needs a DJ like Switzerland needs a fleet of submarines.

the room was lovely with a great view. the staff were beyond helpful. would highly recommend

Definitely would stay again. Beautiful and historic hotel, nice spa, wonderful breakfast and breakfast area. Only complaint is that there were no robes or slippers in the room to put on from room to spa.

The hotel was lovely and very helpful in booking dinners, rentals and lift tickets.

Very clean and quiet. Older hotel but nicely renovated rooms. Close to everything

All of Service staffs on duty are excellent

Thank you!

Lovely accommodation with a great view of the mountains. The staff were great and even gave us a room upgrade for our honeymoon.