Arusha Serena Hotel

Hotels
9.4
/10
Exceptional
65 reviews

What Guests Say About Their Stay

Maureen

10.0
/ 10
Friendly staff. Rooms clean and comfortable. Lovely grounds. Food very good. Really enjoyed my stay.

Faye

10.0
/ 10
Staff was attentive and warm/friendly. The service and food were both excellent. The room was clean, beautiful, and comfortable. I would highly recommend this hotel!

Dave

10.0
/ 10
Loved the monkeys on the property, the staff was excellent and the property beautiful!
In the Area
See Map
Arusha Town, Akheri, Meru, Arusha, Tanzania

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Arusha Serena Hotel is a hotel is located at Akheri. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Arusha Serena Hotel

Arusha Town, Akheri, Meru, Arusha, Tanzania
Discover More Places
Exterior Arusha Serena Hotel
Exterior 2 Arusha Serena Hotel

Discover More About Arusha Serena Hotel

General


Near Lake Duluti

Location


Located in Arusha, Arusha Serena Hotel is connected to the convention center, within a 15-minute drive of Lake Duluti and Arusha Golf Course. This family-friendly hotel is 8 mi (12.8 km) from Arusha Clock Tower and 8.3 mi (13.3 km) from Maasai Market and Curios Crafts.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Lake Duluti - 1.6 km / 1 mi
Arusha Golf Course - 11.1 km / 6.9 mi
Arusha Clock Tower - 12.8 km / 8 mi
Maasai Market and Curios Crafts - 13.3 km / 8.3 mi
Natural History Museum - 13.5 km / 8.4 mi
Arusha International Conference Centre - 13.8 km / 8.6 mi
Arusha Declaration Monument - 14.1 km / 8.7 mi
Sheikh Amri Abeid Memorial Stadium - 14.5 km / 9 mi
Njiro Complex - 15.3 km / 9.5 mi
East & Southern African Management Institute - 16.5 km / 10.2 mi
Kilimanjaro Golf & Wildlife Estate - 16.5 km / 10.3 mi
Cultural Heritage Centre - 17 km / 10.6 mi
Ngurdoto Crater - 22.3 km / 13.9 mi
Arusha National Park - 32.9 km / 20.4 mi
Meserani Snake Park - 38.3 km / 23.8 mi

The nearest airports are:
Arusha (ARK) - 22.5 km / 14 mi
Kilimanjaro (JRO-Kilimanjaro Intl.) - 39.5 km / 24.5 mi

Facilities


Pamper yourself with onsite massages or enjoy recreation amenities such as bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include a business center, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


At Arusha Serena Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary English breakfast is served daily from 6:30 AM to 10:00 AM.

Rooms


Make yourself at home in one of the 42 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary bottled water.

All facilities in Arusha Serena Hotel

Bar, Cafe and Lounge Arusha Serena Hotel
Bar, Cafe and Lounge
Entertainment Facility Arusha Serena Hotel
Entertainment Facility
Functional Hall Arusha Serena Hotel
Functional Hall
Common Space Arusha Serena Hotel
Common Space
Accommodation Services Arusha Serena Hotel
Accommodation Services

Things to Do

  • Romantic proposal packages
  • Garden
  • Library
  • Spa

Hotel Services

  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Transportation

  • Secure parking
  • Airport transfer
  • Bicycle rental

Kids and Pets

  • Babysitting
  • Children facilities

General

  • Banquet
  • Parking

Accessibilty

  • Disabled access friendly
  • Accessible parking

Public Facilities

  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Business facilities
  • Conference rooms

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Arusha Serena Hotel

Check-in/Check-out Time

Check-in:
From 12:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
Read All

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 12:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Arusha Serena Hotel
42
Number of floors in Arusha Serena Hotel
1
Another facilities in Arusha Serena Hotel
Romantic proposal packages, Garden, Library, Spa, Luggage storage

Frequently asked question in Arusha Serena Hotel

What are available facilities at Arusha Serena Hotel?
There are top facilites at Arusha Serena Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Arusha Serena Hotel?
The standard check-in time at Arusha Serena Hotel is starting from From 12:00 while the latest check-out time is at Before 10:00
Does Arusha Serena Hotel provide breakfast?
Yes, Arusha Serena Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Arusha Serena Hotel?
Arusha Serena Hotel is a 3.0-star hotel.
How many floors does Arusha Serena Hotel have?
Arusha Serena Hotel has 1 floors.
See All

More Reviews from Other Guests in Arusha Serena Hotel

9.4
Exceptional
From 65 reviews
Cleanliness

9.8

Room Comfort

9.4

Location

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Arusha Serena Hotel

Number of reviews per page
20
40
Top reviews
Maureen
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly staff. Rooms clean and comfortable. Lovely grounds. Food very good. Really enjoyed my stay.
Kathleen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

All the amenities were wonderful
Faye
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff was attentive and warm/friendly. The service and food were both excellent. The room was clean, beautiful, and comfortable. I would highly recommend this hotel!
Mark
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Lovely hotel with a Colonial feel and great service.
Dave
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Loved the monkeys on the property, the staff was excellent and the property beautiful!
Teresa
icon-with Friends
with Friends
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

The hotel and grounds are beautiful! The staff was extremely helpful and friendly. I would highly recommend them!
Illona
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 95 week(s) ago

Hotels.com verified review

Beautiful rooms in a lush setting. Staff were extremely competent and friendly
Brooke
10.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

This is truly a Tanzanian great value five star experience. Service is excellent, food is excellent and course dinner very reasonably priced. Breakfast is complimentary. The rooms are very clean, there is an AC unit in some of the rooms. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Read More
Brooke
10.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

This is truly a Tanzanian 5 star experience. Service is excellent, food is excellent and very reasonably priced. The rooms are very clean, there is an AC unit in the room I am staying in. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Read More
Sophia
icon-with Partner
with Partner
10.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

Lovely tranquil place to stay
Brittany
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

This is a beautiful, quiet property with excellent staff. We had a room with a large king, and twin bed, perfect for families. It is a short drive from the hustle and bustle of Arusha. Wonderful place to stay with the bonus of several monkeys on the property for entertainment.
Paloma
icon-Leisure
Leisure
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Nice place !! Very clean and relax
edward
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

monkeys on the roof were a lot of fun! Beautiful grounds and buildings. Very helpful staff and great food.
Simon
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Very good food
H. PETER
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
Said
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Connie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Lucy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
Farron
icon-with Partner
with Partner
10.0
/10
Reviewed 146 week(s) ago

Hotels.com verified review

We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Carol
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 151 week(s) ago

Hotels.com verified review

We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Arusha Serena Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 65 reviews
Cleanliness

9.8

Room Comfort

9.4

Location

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Arusha Serena Hotel

Number of reviews per page
20
40
Top reviews
Maureen
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly staff. Rooms clean and comfortable. Lovely grounds. Food very good. Really enjoyed my stay.
Kathleen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

All the amenities were wonderful
Faye
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff was attentive and warm/friendly. The service and food were both excellent. The room was clean, beautiful, and comfortable. I would highly recommend this hotel!
Mark
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Lovely hotel with a Colonial feel and great service.
Dave
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Loved the monkeys on the property, the staff was excellent and the property beautiful!
Teresa
icon-with Friends
with Friends
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

The hotel and grounds are beautiful! The staff was extremely helpful and friendly. I would highly recommend them!
Illona
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 95 week(s) ago

Hotels.com verified review

Beautiful rooms in a lush setting. Staff were extremely competent and friendly
Brooke
10.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

This is truly a Tanzanian great value five star experience. Service is excellent, food is excellent and course dinner very reasonably priced. Breakfast is complimentary. The rooms are very clean, there is an AC unit in some of the rooms. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Read More
Brooke
10.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

This is truly a Tanzanian 5 star experience. Service is excellent, food is excellent and very reasonably priced. The rooms are very clean, there is an AC unit in the room I am staying in. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Read More
Sophia
icon-with Partner
with Partner
10.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

Lovely tranquil place to stay
Brittany
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

This is a beautiful, quiet property with excellent staff. We had a room with a large king, and twin bed, perfect for families. It is a short drive from the hustle and bustle of Arusha. Wonderful place to stay with the bonus of several monkeys on the property for entertainment.
Paloma
icon-Leisure
Leisure
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Nice place !! Very clean and relax
edward
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

monkeys on the roof were a lot of fun! Beautiful grounds and buildings. Very helpful staff and great food.
Simon
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Very good food
H. PETER
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
Said
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Connie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Lucy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
Farron
icon-with Partner
with Partner
10.0
/10
Reviewed 146 week(s) ago

Hotels.com verified review

We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Carol
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 151 week(s) ago

Hotels.com verified review

We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Read More
Number of reviews per page
20
40