Booked and paid online for 2 nights. But we checked-in 1 day late (the next morning). So we requested late check out the next day around 3pm. The hotel doesn't allow it even the room was available that time.
When I came to check-in, the receptionist was unfriendly. I showed her my booking receipt, but she told me unable to find id number. I asked her to check the name, but she made it so complicated. That was bad receptionist I ever met.