The worst experience we have ever had on such a five star hotel. The check in experience was terrible. We landed late and headed to hotel arrived around midnight. The night shift reservation spend almost half an hour only to check in with 7people of us in one group(all 7 ID cards are handed to him promptly without complication) Can you believe that? and guest what he assigned us to the wrong room number. Yes we go to the room written on the card and couldn't get in! We travel as a family and clearly told the man that my father has a condition that he struggling on walking he has to use wheel chair! In short, the man send us to the building that has no elevator and assigned us to stay in the second floor. Then we cannot get in to the room and moved to another building that has no elevator and it is still on the second floor! After the long tragic we finally have our rooms almost 2 AM. in the morning. After that the air-con in one of our room didn't work so they spend some more time to fix it and it's finished at 4AM. There are so many times we moved the room on our 2nights stay with the air-con and electricity system problem. Dead battery for TV remote control and such. They are not so ready to welcome guest and shouldnt have called themselves a "FIVE STARS HOTEL" ***Highly not recommended***

Really great location near the promthep cave and rawai beach.

Ample parking Convenient

Perfect hotel to get away from all the hustle bustle in the city. It's located quite far from the main tourist area like Patong beach but still close to a few other beaches in more secluded area. Room is very clean and pretty big, with great swimming pool area. However, the breakfast menu is very monotone with small varieties of food although the food itself is pretty good. Hotel staff are all very helpful if you wanna ask for food or place recommendation, despite being not really fluent in English. You can also ask the hotel staffs to call for taxi or rental a car, they also provide free shuttle bus service to escort you to several beaches near the hotel area. Hotel also provides several tour packages, ranging from tour to nearby islands like Phi Phi and James bond island to City-tour around the area. City tour was great as well, they will bring you to several main attractions in the city and provide pick-up from and to the hotel with several stops in souvenirs shops. Overall, the hotel is very recommended for people who want to relax and enjoy the quietness, or just simply want to relax and tour around the city. The only downside is the distance from the airport and piers to Phi Phi and James bond island, so expect a long journey if you want to travel to attraction area.