Sienna B. S.
Jun 15, 2018 - Romantic Vacation
We loved Marrakesh Hotel! We got the Jacuzzi Room and it was beautiful! When we arrived, we were met with welcome drinks. Check in was hassle free, receptionist also told us that our room was upgraded to the room with pool access but since we arrived 10 am and check in is 2 pm, we chose to get around the area first and just return. Receptionist told us that when we come back, our room will be ready and luggage will be in the room already.
When we came back around 5pm, the room that was given to us does not have pool access but it’s okay since it’s still really beautiful and it was just a bonus. It’s just that the expectations and excitement of the customer went from 100 to 0 quickly.
Also, when we arrived we asked the breakfast rates and we were told is 550 baht. But when we returned, the lady who accompanied us to the room keeps on telling it’s 650 baht. It was confirmed when we called reception that it’s really 550 baht.
Our luggages also were not yet in the room and we waited for our things.
Marrakesh is a really beautiful hotel resort but I think the staff needs to be trained more and keep their word.
Overall, we had a lovely stay in Marrakesh and I would still recommend the place.