Novotel Phuket Kamala Beach

The location is amazing if you want to stay out of the party scene, the hotel has direct access to the beach which was a huge plus. The buffet has more bread and fruit options than meats, still great options. Overall a great experience.

Yes!

Very nice!

Horrible hotel and not worth the price at all ! Even the staff is not good at reception check in

Great staff, so friendly and polite! Loved the pool and swim up bar! Access to beach is easy and the hotel is in a nice quiet spot but within easy walking distance of all the local bars and restaurants! The fantasea show within 10minute taxi was a bonus as the kids loved it

The staff were really lovely and helpful. Especially friendly were the staff at the pool bar! The room was clean and comfortable

Great check in, staff were helpful, pleasant and also supported with an early check in after a long flight

Clean rooms, very nice staff, but don’t understand why the room was not allowed for a family of 4! Could have easily fit! I had to book 2 rooms - double the price.

We chose to stay at Novotel expecting a reputable and comfortable experience, but unfortunately, it was a big disappointment. We had booked an Executive Twin Room, which turned out to be located in a low-grade building that felt more like a two-star property. While the hotel appears appealing from the outside, once you enter, the rooms are located extremely far from the main area. I was not aware that only the ocean-facing rooms are in the main, higher-standard building. We had to change rooms three times due to a persistent damp smell in most of them, which was very frustrating after a 10-hour journey. The staff was not particularly cooperative during this process, which added to the disappointment. On a positive note, the restaurant food and breakfast service were excellent — both in quality and hospitality. Overall, apart from the dining experience, the stay fell far below expectations for a Novotel-branded hotel.

The place was lovely, the view of the ocean is beautiful and the pool was well kept. Breakfast was wonderful and I thoroughly enjoyed my stay, it was convenient to walk down the beach to the boardwalk but also away from any major partying I'm not into. I would go back

Staffs are nice, area is good, room not so clean.

Perfect location and venue!

Great location with helpful friendly staff

This is a clean, recently refurbished hotel, with friendly staff. Our rooms had balconies overlooking the beach and sea. A very pleasant view. Will be visiting again I’m sure.

This is an ok place with nice staff but food should be improved

Need to work on customer service

Great view, good hospitality, comfy bed, however No SMART TV, no shops nearby within walking distance, restaurants are at hotels nearby, pricey no convenience stores nearby so everything is travel by car or bike.

Amazing property !! Best in Kamala beach

What a great staff. Extremely helpful with "Top" being a fantastic F&B manager. He brings a great team together and is always looking to ensure your stay is perfect.

Great staff, on the beach, comfortable rooms