Shangri La Bangkok

Things we liked. View over the river from our room. The breakfast was amazing (probably best we’ve experienced in all our travels). Watching fireworks sitting at the Long Bar. The location. The pool. The staff are incredible. The shuttle to Icon Siam. And although not part of the hotel, a beer and food at Jack’s Bar next door! There was absolutely nothing not to like. Superb hotel.

Amazing stay.

Great hotel and great location. The lounge was crowded, with limited offerings.

Excellent service and beautiful room

Beautiful oasis in the busy city. Excellent location, with outstanding breakfast experience. Pool was a highlight!

Unfortunately, my stay at Shangri-La Bangkok was very disappointing, mainly because of the extremely poor check-in and check-out experience. At check-in, I was assisted by Kate, and it was one of the coldest and least welcoming hotel arrivals I have ever experienced. I had booked a room with lounge access and breakfast, yet she did not explain any of the hotel’s facilities or benefits. She never told me: * Where breakfast is served or its opening hours. * Where the lounge is located or its operating hours. * The location of the swimming pool or fitness center. * Any other information that a guest would normally expect during check-in. She simply handed me the room keys in a very impersonal manner and walked away. Unfortunately, the check-out experience was no better. I was told that I had an outstanding bill that I needed to pay, even though I had not had dinner or incurred any extra charges at the hotel. I was asked to wait while they checked the records. After some time, Kate returned and admitted that the charge was not mine. However, she did not apologize for the mistake or for making me wait unnecessarily. I can honestly say this was one of the weakest guest service experiences I have encountered. The property itself is nice, but the front desk service fell far below the standards I expected from Shangri-La. “This experience made me regret choosing Shangri-La Bangkok, and unfortunately, I would not consider staying here again.

The grounds were amazing and lush with a beautiful pool in the middle. The gym was great with lots of options. The breakfast bar was absolutely stellar. The rooms were beautiful and everything was clean. I would highly recommend and I hope to be back!

Amazing staff!

Staff are super friendly and helpful!

I would like to thank you Shangri-La team for welcoming us, arranging the birthday cake for my mom, extending our late check out. It was such a wonderful stay! Wishing Shangri-La all the best! We will definitely stay with you in the near future! Thank you! Teresa Nguyen

Beautiful property

Great clean hotel with helpful staff

Very good 😊

Staff were very helpful, pool is tropical and quite beautiful, bar and restaurant food was good as well. Location worked well for Asiatique with easy free boat service below the BTS. Also BTS is next door and only three stops away from the glass walk at top of King Power.

Some of the rooms were outdated and the carpet definitely needs to be replaced in the rooms. The common areas and were amazing. The staff is top notch and very helpful. The food and drinks were impeccable. Would definitely stay here again!

When I got to the hotel they informed me that breakfast wasn't included even though when I booked the trip it was included for some reason when I booked this trip it was in British pounds instead of US dollars that was weird so I really couldn't figure out the price but it was somewhere around $200 with taxes and fees that came out to 300 something I don't think it's worth 300 bucks a night everything there is dated and old the staff was good and they do their best but the chaise lounge pads were worn out the room was definitely worn out the sheets were nice the balcony was nice but the door was broken the air conditioner didn't work right the room was either freezing or hot I paid $5,000 for massage That was supposed to be 90 minutes and I only got 60 minutes I have to admit this was the highlight of my trip it was the absolute best massage I've ever had in my life I wish I could remember the lady's name absolutely amazing wonderful massage the Chinese food I ordered broccoli beef and they gave me wagyu beef the difference was 2200 instead 580 so needless to say that's about four times more than what I wanted to pay I didn't notice that at the time I asked for a free ride to the bank to get my ATM card back because their ATM machine ate my card and they said no free rides they wanted 2,000 baht the taxi driver charged me $700 anyway I'm glad I left the resort I was only there five nights but it seemed like a month that's a nice people there but it just doesn't make up everyt

My two day stay here was wonderful. First, the staff are genuinely kind and helpful. They exude positivity. My room was lovely. I opted for the river view and was so happy I did because it was beautiful to watch the boats and barges go by when I spent time in my room. The location is ideal…walking distance to the train station and a quick ferry over to the Icon Siam which is definitely worth checking out. As well, there are many food places and services in the neighborhood. Lastly, the amenities are lovely. The pool, sparkling clean and warm and the gym with excellent equipment and options for exercise. You can’t go wrong staying here.

Very lovely staff and wonderful pool. Loved the waterfront suite we had. Would recommend!

The buffet breakfast was the biggest and best I’ve ever seen!! It was amazing!!

Nice hotel