Coco Reef Resort and Spa

I liked that there is a private beach for the hotel guests. Breakfast was great.

The staff try to do everything they can to ensure your stay is comfortable and enjoyable. The beach is beautiful and very relaxing.

We found the staff to be extremely friendly, breakfast buffet perfect, our room to be quite adequate and clean, and the beach to be beautiful. We recommend this hotel when traveling to Tobago.

I think the place is too over priced, you can get better for value for money. Area when the sea is barrier off, is useless...too shallow and confined to have a good swim.

This was not my first time staying at this resort. On this occasion the resort was very quiet which I appreciated, as I really just wanted a relaxing time. In the past I must say that the customer service I got was way better than this time. The wait staff were great but the front desk staff made us feel like we had to beg for service. For example, on more than one occasion, they would see us approaching the desk and they would exit into the office behind the desk. I was a bit turned off by this.

Ffh

Everything was perfect. We stayed for 3 days but it felt like a month. The food was great, I wish I could get the recipe for the fried bakes. The water was perfect and so calm. Kayaking and snorkeling with the kids was a dream come true. It’s so close to restaurants and pigeon point so we had so many options and all were affordable. There were a lot of seagulls on the rocks, if Coco Reef wanted t hire me to use an airrifle to get rid of them I would gladly work in exchange for a room and breakfast. That would be my happily ever after ❤️

Stayed here for two nights due to the location. No complaints.

I'll start with the positives and I think the two biggest winners has to be the quality and design of the exterior as well as the cove. There's no doubt that there is a very luxurious feel when walking around or lounging and I really felt like I was on a high quality vacation. This for me is where the luxury ends however. Coco Reef seems to market themself as a luxury experience and definitely uses the price tag of one. I don't think however that there was a luxurious level to the service, room amenities, or even the services such as Wifi. I will say my room had a lovely view even though I booked the garden suite however I had little to no Wifi connectivity - my laptop even refused to connect due to the weak signal. I also had a very slow check in process. The first employee didn't seem to hold much knowledge of what would be available to me and then the second asked me to sit and wait 10 minutes to be escorted to my room. A wait that lasted about 25 minutes. I think the absolute worst part of the service to me was that there was a clear favour to the European guests who stayed there. At one point, I was the only person of colour lounging on the beach when one of the waiters passed around and took drink orders for all other Caucasian guests and ignored me. He passed by again to drop off their drinks and still ignored me. At this point I walked over to the bar myself to order the drink and on his third walk around then asked me if I was done with the glass.

The property was extremely comfortable, safe and great to get some rest and relaxation.

This resort had its “glory days” - the staff is extremely polite and attentive but the rooms while recently cosmetically refurbished need a total overhaul. The old wicker furniture/ and Grandmas bedsheets from the 1980s make it hard to feel comfortable. The beach is beautiful and the beach amenities leave nothing to be desired. Television reception was poor- haven’t watched TV with static reception since I was a kid-making almost everything unwatchable. Breakfast selection was good- but not great. It’s better than Magdalena that’s for sure in terms of upkeep!

Coco reef is a great vacation facility ,we arrived at 10:30 and were allowed to leave our bags at reception whilst waiting on check in time. Breakfast is great with panoramic views . Evening meals were not to our taste so we ate out every night .

This is a quite and peaceful and very accommodating hotel , very close to downtown dining very walkable

The Hotel is set in a beautiful location directly on a private beach. The bedrooms are a bit dated, and the bed in our room needed replacing. The room had an old and small TV. Some rooms may be updated,so ask. The included breakfast buffet was great, staff were great, and the beach bar/restaurant provided service on you on the beach. Would return if I could be guaranteed a better room

I like the licatin and private beach. Service needxto be improved with most staff not giving a smile, not being friendly in their service or communication. But there were a few that was very enjoyable to talk to. For the longest while the car park area is so rough and dark during the night, i fell onto one of the holes and nearly twisted my ankle. The hotel needs to look at that as if left as is it van be costly for them later. The room floor is really drab and old looking and its time to do some renovations. The private sea needs to have a better filtering system as moss is all over the bottom floor. Not enough displacement of sea water is taking place.

During our stay, we noticed is an old but fine hotel. The private beach is definely the plus. Our experience when asking questions wasnt great; the personnel looked confused, not well trained. They didn't know about expedia discount. The breakfast buffet is from 7 to 10, we went around 9 and there was no fruit, no side dishes, luckily the omelette chef was still there. We asked for 2 pina coladas and one rum and coke (smal plastic cup) and was charged 27.31USD. Beer outside the hotel is 2USD and drinks 4/5USD not 9.

The beach towels were clean. However, filthy beyond belief, stains on the sheets, bugs in the bed when you turn down the sheets, and mold everywhere: on the vanity countertop, bathroom floors, shower tiles, shower curtain, and even backed-up water in the tub. Just disgusting. There was also a heavy smell of mold mixed with an unidentifiable stench. The staff showed clear favoritism toward “certain” guests, and only a few members were remotely accommodating. This place is the epitome of false advertising. There’s absolutely nothing luxurious about it. The lobby furniture was old, chipped, and in desperate need of paint and cleaning. The entire property seemed rundown and in dire need of repair. The gift shops had an overwhelming musty odor. I truly feel for the staff who have to work there all day. If you enjoy loud street noises at night, this is the place for you. I didn’t feel safe here at all. The door lacked a latch, and there were no security staff visible. While the hotel grounds were relatively clean, the walkways and paths leading to the hotel were filthy and in need of power washing. The building itself had a cracked facade, and the fixtures throughout were outdated and poorly maintained. Lastly, the entire hotel needs a complete overhaul. It’s unsanitary, outdated, and in desperate need of a facelift. This was the worst hotel stay I’ve ever had. I’m genuinely shocked that Expedia gave this place such a high rating—did they even visit or stay? Extremely disappointed!

The location & access to the beach was excellent! The water in front of the beach was well protected & easy to swim in. The room was newly painted. The bathroom seemed a little dated but everything worked well. The breakfast had a lot of choices, eggs made to order in the spot.

Our toilet did not work and the room was dirty the first night we stayed there. It was a very difficult night without a functional toilet. They moved us to another room after much discussion. We asked for some sort of compensation to cover the major inconvenience of not having a functioning toilet but the hotel refused to provide any compensation or adjustments for that night.

Can an hotel be awarded minus stars? If it could, i would make the Coco Reef Resort a minus -4 star hotel. Coco Reef Resort is an, at best +2 star hotel masquerading as a 4+star hotel. The only thing going for this place is the view/location. The whole hotel is tired and listless. The staff, many, surly and unengaging. Only one or two of the staff could be called friendly. Paintings of ladies with large eyes all over the premises, particularly the one in our room, very off putting and weird. What's wrong with a local nature scene? The room, certainly tired and basic. Luckily we got a bar of soap and a couple towels. Shower, an embarassment. Most of the water leaked into drain, weak flow and tepid water. Noisy fridge, no mini bar. No milk to accompany the kettle and teabags. The grounds maintenance is done in dribs and drabs, so the 'relaxing' holiday is puncuated with the sound of strimmers and leaf blowers at any given time of day and every day. My dish, at the only dinner we had, was not fit to be served to the paying public. A 5 year old made my seafood penne but forgot the seafood apart from a dried up scallop and two mussles that probably died of old age and had the rubbery texture to prove it. I was both hungry and pissed off at the same time. Late checkout expensive at $US for 6 hours. Bit rich as hotel was almost empty.🙄 Everything in this hotel is expensive when quality is compared to price. Nothing is value for money. Owners clearly do not visit