Mercure Bukhara Old Town

Bathroom tub too high (no proper solution) Ac doesn't work (no alternative ) Spacious rooms Excellent Restruant near by for qurtoba Downtown area 10 minute walk Good breakfast Good hamam but its not segregated

Excellent time. :Special thanks to Resturent Supervisor Ms. Dilnoza , Nilofar and other staff. Very professional and friendly staff in resturent during morning breakfast time. Very cheerful , kind and always with smile. Hotel is blessed to have these wonderful staff !

The staff make this hotel the best in the city. They were all so good and helpful. Would recommend to anyone visiting Buhkara. The restaurant was amazing! We had the best time here

Good facilities, cleanliness and excellent food.

Worst check-in experience of my life, and I’m a well-seasoned traveler. The receptionists were totally unhelpful at the check-in desk. At first, they said they could not find all of the rooms under my reservation, making us worry that we didn’t have enough rooms. They miraculously found the missing room later. Then, we realised that families under our booking had been split across different floors of the hotel. Children as young as 8 and 11 years old were placed in a room on a separate floor from their parents. This is despite requesting family be placed next to each other months in advance. Instead of helping us to resolve this problem, the check-in staff watched us as we tried to move people around different rooms so that families could be placed in rooms next door to each other. The whole process took over an hour after a tiring 5 hour journey from Samarkand. We had elderly people and babies in our group who were already exhausted from the journey. The check-in staff didn’t show any empathy for them. When I asked the check-in staff why they weren’t helping us, they said that this was a problem caused by the reservations team. Were the reservations team there to fix the problem? No. TLDR: Your money is better spent staying at another hotel in Bukhara. The design looks nice but the customer service is 0. I should also add that this hotel bizarrely has “half floors” which no elevator can reach (?!).

Amazing place and the people are super friendly and attentive.

The air conditioning / swamp cooler (?) was noisy. I went to the front desk and asked for a different room and I was told all the rooms were like that. $240 a night and I kept being awakened by the the noise during the night. The one thing a hotel should guarantee is a good nights sleep. I checked out of the hotel a day early and lost my money.

Very nice and clean hotel with outstanding staff

Near the most attractions of the city. Rooms were clean and staff friendly and helpful

We were disappointed in the cleanliness and upkeep of the pool and spa area. The pool was also shut down during our stay and we were unable to use it. One of the main reasons we booked the hotel was to use the pool and spa, so this tainted our experience. The restaurant, Saffron, is amazing, both in terms of food and staff. Some of our best eats in Bukhara were here and would highly recommend.

The hotel itself is very well designed and so beautiful. The pool is the most beautiful pool. I traveled 73 countries. And the food was amazing.

Hotel location and staff are very good. Specifically Maftuna she is excited😊 Hotel very new room are nice. Also you can walk to old city and bazar

The hotel was clean, comfortable and convenient for the Bukhara’s historical area. The staff were very efficient and helpful and the food in the restaurant was good quality.

The hotel itself was amazing with great amenities and with a modern touch but with a very traditional feel. The hotel it’s 15 min walk from the old town which is perfect for a morning stroll or before the sunset. The staff it’s super helpful and always willing to help with and with a huge smile. The room was beautiful modern and quiet although the window was very thin covered by massive curtains, we didn’t mind as the room was cooler during the 40 degree we were having outside. The spa is very nice and quiet same as the pool although would’ve been nicer outside but indoor it’s not too bad. The food served for breakfast it’s very tasty and well presented same as if you stay for dinner or lunch with good views of the city Totally recommend to stay here!

Very comfortable hotel. Indoor pool and spa are excellent.

AC in our room didnt work. Handheld shower to overhead shower diverter didnt work. Low water pressure. No vegetarian or vegan option in the restaurant. We complained about AC night before. A front desk clerk came and check and said an engineer will come shortly, but no one came.

We had an amazing stay at this hotel. Quiet, clean, and hospitable staff. Quick laundry service, great spa and pool, but very pricey restaurant. It's a decent walk to the old city, but we appreciated the lack of tourist traffic in the area.

This was a really nice hotel, with a really well designed interior and plenty of external areas to relax, including a useful rooftop terrace next to the bar/restaurant. Our room was very large with all the amenities you’d expect, a comfortable bed and a very good shower. We didn’t have breakfast while here but the food in the restaurant for other meals was very good, as were the drinks we had. The staff in the restaurant/bar and other areas were also all very helpful with good standards of English. The location is a little out of the old town but seemed very safe and it worked well for us as we could walk (or short/cheap Yandex) and retreat to the peace of the hotel after sightseeing. We would use again for Bukhara and recommend.

We were treated like VIP guests despite the fact that they had a big delegation as guests. The manager, Faig Bayramov, personally talked to me everyday to ensure we had a comfortable stay. The hotel is near the major sights and shopping so we were able to maximize our time.

Very nice hotel and top service. We were in honeymoon and they decorated the room for us and sent us cake. The Spa and Turkish bath are very beautiful there too. Highly recommended!