Mercure Bukhara Old Town

Amazing location at the end of the old town; perfect blend of traditional architecture and modern standard.

All was perfect ! Breakfast, bedrooms, clean.

Bathroom tub too high (no proper solution) Ac doesn't work (no alternative ) Spacious rooms Excellent Restruant near by for qurtoba Downtown area 10 minute walk Good breakfast Good hamam but its not segregated

Excellent time. :Special thanks to Resturent Supervisor Ms. Dilnoza , Nilofar and other staff. Very professional and friendly staff in resturent during morning breakfast time. Very cheerful , kind and always with smile. Hotel is blessed to have these wonderful staff !

The staff make this hotel the best in the city. They were all so good and helpful. Would recommend to anyone visiting Buhkara. The restaurant was amazing! We had the best time here

Good facilities, cleanliness and excellent food.

Worst check-in experience of my life, and I’m a well-seasoned traveler. The receptionists were totally unhelpful at the check-in desk. At first, they said they could not find all of the rooms under my reservation, making us worry that we didn’t have enough rooms. They miraculously found the missing room later. Then, we realised that families under our booking had been split across different floors of the hotel. Children as young as 8 and 11 years old were placed in a room on a separate floor from their parents. This is despite requesting family be placed next to each other months in advance. Instead of helping us to resolve this problem, the check-in staff watched us as we tried to move people around different rooms so that families could be placed in rooms next door to each other. The whole process took over an hour after a tiring 5 hour journey from Samarkand. We had elderly people and babies in our group who were already exhausted from the journey. The check-in staff didn’t show any empathy for them. When I asked the check-in staff why they weren’t helping us, they said that this was a problem caused by the reservations team. Were the reservations team there to fix the problem? No. TLDR: Your money is better spent staying at another hotel in Bukhara. The design looks nice but the customer service is 0. I should also add that this hotel bizarrely has “half floors” which no elevator can reach (?!).

Amazing place and the people are super friendly and attentive.

The air conditioning / swamp cooler (?) was noisy. I went to the front desk and asked for a different room and I was told all the rooms were like that. $240 a night and I kept being awakened by the the noise during the night. The one thing a hotel should guarantee is a good nights sleep. I checked out of the hotel a day early and lost my money.

Excelente ubicación , impecable, y su restaurante es increíble todo lo que comimos estuvo delicioso.

Very nice and clean hotel with outstanding staff

観光地からは歩きますが…ホテルぎ最高です！！ 部屋もステキで、大興奮です。 プールもサウナがあり最高でしたー！ ホテルでゆっくりするのにはとってもおすすめです。

Buen spa y restaurante, a una distangia del centro comoda para llegar caminando en 10 minutos. Trato amable e instalaciones limpias.

スタッフがとても親切で、施設も綺麗で居心地がよかったです！

Near the most attractions of the city. Rooms were clean and staff friendly and helpful

We were disappointed in the cleanliness and upkeep of the pool and spa area. The pool was also shut down during our stay and we were unable to use it. One of the main reasons we booked the hotel was to use the pool and spa, so this tainted our experience. The restaurant, Saffron, is amazing, both in terms of food and staff. Some of our best eats in Bukhara were here and would highly recommend.

En general la experiencia fue muy buena. El único inconveniente es que las tinas de baño (dentro de ellas están las regaderas), son muy altas y derrapantes, están muy peligrosas. Dos de las personas del grupo sufrieron resbalones.

We got upgraded to a suite which came with some nice perks: free minibar, big terrace, a lot of space. There was a kettle/coffee machine and free water bottles. The toiletries were provided as well, more available upon request. Unfortunately the room was terribly cold as heating was only working as a cooler and there was no possibility to even switch the bathroom ventillation off. The huge room would have been a wonderful add-on but if it’s cold, the bigger room, the colder it is. Even if it was a suite, there was no iron. Maybe it was available upon request but we didn’t have time to waste as we only had one full day in Bukhara. Breakfast was great in 99%, the only complaint goes to the bread selection, mostly super old and dry like stone, pre-cut and very oddly served. Otherwise a good selection of food and even coffee was good, which isn’t that obvious in Uzbekistan. Spa area is beautiful and the pool water temperature is pleasant. There are no instructions next to the sauna/hammam how to use it (there are some rules at the spa entrance) and which temperatures are inside, therefore the guests who were there used it in such a disgusting way that we lost desire to go there as well (no towels, no shower after sauna, going with all the sweat directly to the pool etc.). After they left and we remained alone, even if there was still 1 hour until the closing, both facilities were switched off, probably due to savings. I would definitely go back but only during a warm season.

The hotel itself is very well designed and so beautiful. The pool is the most beautiful pool. I traveled 73 countries. And the food was amazing.

Hotel location and staff are very good. Specifically Maftuna she is excited😊 Hotel very new room are nice. Also you can walk to old city and bazar