Hotels near Times City Aquarium

I booked a Suite Room 1608 on afternoon 16th June 2022. The Protocol was too amateur, he did not behave in good service, he also forgot added my room in the hotel system. At midnight when I was having good dreams, he was calling me to disturb and asked my information to add to hotel system. I can not accept this terrible service, I booked the best room of this hotel but did not receive the good service as I expected.

Before checking in, I contacted first, but until the next day, I had to call and call 2 times before I texted the instructions for check-in @.@ It was like asking for a stay there. Room is not cheap but clean is normal. The wall is also old cracked. There is a deposit policy of 1 million when checking in, but when I check out, I send a message to refund the deposit, but there is no response. Hard to understand really. The first and also the last time. Do not recommend