What do past guests say about The Nova Hotel & Apartment?

The Nova Hotel & Apartment is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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The Nova Hotel & Apartment

Name: The Nova Hotel & Apartment
Address: 135 Hoang The Thien, Dong Khe, Ngo Quyen, Hai Phong, Vietnam, 180000, 135 Hoang The Thien, Hai Phong, 180000, Vietnam
Rating: 9.3

Service Apartment

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9.3

/10

Exceptional

144 reviews

What Guests Say About Their Stay

My Nhan

9.1

/ 10

I booked a standard room but got upgraded to a super VIP room. It's incredibly spacious! 😍

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N***n

10.0

/ 10

The staff were friendly and enthusiastic. It was definitely worth staying here; I would 100% return to this hotel next time.

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NGUYEN V. N.

9.4

/ 10

The hotel has been upgraded compared to when I stayed there a few years ago. It has a great view, clean rooms with all the necessary amenities. There's a gym on the first floor. The staff are nice. If I return to Hai Phong, I would still choose Th Nova for my stay.

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Amy C.

10.0

/ 10

The hotel has a very relaxing rooftop area, and there's also a shared kitchen. The place is larger than I expected, clean, and peaceful.

Ivette V.

10.0

/ 10

The Nova Hotel is conveniently located near the city center, making it easy to access attractions like Do Son and Cat Ba. The whole place was clean and comfortable.

In the Area

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135 Hoang The Thien, Dong Khe, Ngo Quyen, Hai Phong, Vietnam, 180000

Main Facilities

Late check-out

Laundry service

Parking

Restaurant

Luggage storage

Elevator

The Nova Hotel & Apartment is a 3-star service apartment that has been welcoming guests since 2021. The accommodation went through a renovation in 2025. The Nova Hotel & Apartment is part of Independent. There are 30 rooms spread across 9 floors.

What's around The Nova Hotel & Apartment

135 Hoang The Thien, Dong Khe, Ngo Quyen, Hai Phong, Vietnam, 180000

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General Information

Location

Located at 135 Hoang The Thien in Ngo Quyen, Vietnam. Those looking to explore will find Tuan Chau Island, Hòn Giếng Gối, and Hai Phong Museum nearby. Closest airport is Cat Bi International Airport (HPH), 3.436 km away from the accommodation.

Facilities & Amenities

The Nova Hotel & Apartment has Late check-out, Laundry service, Parking, Restaurant, Luggage storage, and more.

Business Facilities

For guests traveling for work, The Nova Hotel & Apartment has Conference room and Photocopier available.

Dining

Guests can stop by the café.

Contact

Email: novavnco@gmail.com
Phone number: +840986998977

All facilities in The Nova Hotel & Apartment

Others

Meals & Dining

Café
Breakfast

Public Facilities

Room service
Coffee/Tea in common areas
Restaurant
Elevator
Safety deposit box

Business Facilities

Conference room
Photocopier

Connectivity

Wi-Fi in public areas
Wi-Fi

Guest Services

Express check-in
Express check-out
24-hour security
Bellboy service
Concierge
Early check-in
Porter
Currency exchange
24-hour front desk
Late check-out
Tours
Laundry Service
Doorman
Luggage storage

Accessibility

Roll-in shower
Accessible parking
Wheelchair accessible
In-room accessibility
Accessible path of travel

Nearby Facilities

Beauty salon
Launderette
Hair salon
ATM/Bank
Supermarket
Grocery store

Accommodation Facilities

Rooftop terrace
Cloakroom
Terrace
Family room
Smoking area
Car park

Activity & Leisure

Health club

Transportation

Secure parking
Garage
Valet parking

Accommodation Policy & General Information in The Nova Hotel & Apartment

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Smoking

Smoking is allowed only in the designated smoking area.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at The Nova Hotel & Apartment	30
Number of floors in The Nova Hotel & Apartment	9
Another facilities in The Nova Hotel & Apartment	Café, Breakfast, Room service, Coffee/Tea in common areas, Restaurant

Frequently asked question in The Nova Hotel & Apartment

What is normal check-in & check-out time at The Nova Hotel & Apartment?

The standard check-in time at The Nova Hotel & Apartment is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of The Nova Hotel & Apartment?

The Nova Hotel & Apartment is a 3.0-star hotel.

How many floors does The Nova Hotel & Apartment have?

The Nova Hotel & Apartment has 9 floors.

How many rooms are available at The Nova Hotel & Apartment?

The Nova Hotel & Apartment has 30 rooms in total.

Does The Nova Hotel & Apartment provide early check-in?

Yes, early check-in is available at The Nova Hotel & Apartment, subject to availability. Please contact the hotel directly to arrange this.

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More Reviews from Other Guests in The Nova Hotel & Apartment

Overall Ratings & Reviews The Nova Hotel & Apartment

Traveloka (113)

Other sources (31)

9.2

Exceptional

From 113 reviews

Provided by travelers on

Cleanliness

9.4

Room Comfort

9.4

Meal

9.0

Location

9.2

Service and Facilites

9.4

People often mention about The Nova Hotel & Apartment

All

Staff Friendliness (8)

Hotel Area (8)

Surroundings (7)

Check-in/out Time (7)

Distance to City Center (6)

Bedroom (6)

Bathroom (6)

Family Friendly (5)

Room Space (5)

Wifi (4)

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Traveler Reviews The Nova Hotel & Apartment

Number of reviews per page

Customer reviews

My Nhan

9.1

/10

Reviewed 4 week(s) ago

I booked a standard room but got upgraded to a super VIP room. It's incredibly spacious! 😍

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Accommodation's Reply

20 Oct 2026

Thank you so much for sharing your feedback about our hotel. We are delighted to hear that you enjoyed your stay, and we hope to welcome you back again.

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D***o

Staycation

8.5

/10

Reviewed 7 week(s) ago

The staff were friendly and enthusiastic.

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Accommodation's Reply

24 Sep 2026

Thank you so much for choosing to stay at Nova Hotel & Apartment and for taking the time to share your valuable feedback. We are delighted to hear that you had a wonderful time at our hotel. Your satisfaction is the driving force behind our continuous improvement of our services. We will do our best to provide you with an even better stay experience on your next visit. We look forward to welcoming you again at Nova Hotel!

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N***n

10.0

/10

Reviewed 9 week(s) ago

The staff were friendly and enthusiastic. It was definitely worth staying here; I would 100% return to this hotel next time.

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Accommodation's Reply

10 Sep 2026

Thank you for choosing Nova Hotel & Apartment. We are delighted that you had a comfortable and memorable stay. We appreciate your feedback and will continue to strive to improve our services. We look forward to welcoming you back again.

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h***i

Staycation

8.8

/10

Reviewed 10 week(s) ago

The room is in a good location. The staff are friendly and helpful. There is parking available.

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Accommodation's Reply

04 Sep 2026

Thank you so much for sharing your valuable feedback about your stay at our hotel. Your satisfaction is our greatest motivation. We will continue to strive to provide high-quality service and support your wonderful travel experience.

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B***i

Leisure

9.1

/10

Reviewed 10 week(s) ago

I booked the room because I really liked the hotel's decor and color scheme. When I arrived, the room was exactly as pictured, spacious and extremely airy. It smelled wonderful and was very clean; even my picky mother praised its cleanliness. The staff were friendly, enthusiastic, and offered free early check-in. The hotel felt very new because everything was bright, clean, and smelled great. It looked so luxurious! In short, I was extremely happy with the room. I'll definitely book another stay in Hai Phong next time I'm there.

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Accommodation's Reply

03 Sep 2026

Thank you so much for sharing your valuable feedback about our hotel. Your satisfaction is our greatest motivation for continuously improving the quality of our service. We will continue to welcome you warmly and strive to provide the best service. We hope you have a wonderful trip and create unforgettable memories.

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N***n

Staycation

9.4

/10

Reviewed 11 week(s) ago

Convenient location near the city center and supermarket, clean rooms, modern amenities, and reasonable price.

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Accommodation's Reply

26 Aug 2026

Thank you so much for staying at Nova Hotel & Apartment and for taking the time to share your valuable feedback. We are delighted that you enjoyed your comfortable stay. Your valuable comments are a great encouragement to the entire Nova team in continuously improving the quality of our services. We hope to welcome you back again.

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Nguyen T. T. H.

9.7

/10

Reviewed 16 week(s) ago

My room had a beautiful lake view. The reception staff were incredibly helpful; they assisted me with early check-in and late check-out, exceeding the hotel's standard timeframe without any extra charge. If I ever return to Hai Phong, I will definitely stay at Nova Hotel again 👍

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Accommodation's Reply

22 Jul 2026

Thank you very much for staying at our hotel and for your valuable feedback. Your comments will be extremely helpful in helping us improve our services. We hope to welcome you back again. We wish you good health and happiness. Thank you.

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L***ê

Staycation

10.0

/10

Reviewed 17 week(s) ago

The room was clean and well-equipped. The receptionists and staff were super friendly and helpful with any requests.

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Accommodation's Reply

22 Jul 2026

Thank you very much for staying at our hotel and for your valuable feedback. Your comments are a great encouragement to us in improving our services. We hope to welcome you again. Thank you.

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DONG X.

Business

10.0

/10

Reviewed 20 week(s) ago

The hotel is good, clean, nice staff. I booked one night alone.

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Accommodation's Reply

26 Jun 2026

We truly appreciate your wonderful comments and high rating! It’s a great honor for our entire team to receive such positive feedback. Thank you so much, and we hope to welcome you again soon! Sincerely,

T***n

Staycation

9.4

/10

Reviewed 21 week(s) ago

Friendly and helpful staff. Close to the city center. Very suitable for families. Near entertainment and dining venues.

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Accommodation's Reply

22 Jun 2026

Thank you very much for staying at our hotel and for your valuable feedback. Your comments are a great encouragement to us in improving our services. We hope to welcome you again. Thank you.

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NGUYEN V. N.

Staycation

9.4

/10

Reviewed 21 week(s) ago

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Accommodation's Reply

20 Jun 2026

Thank you so much for taking the time to complete our survey! Your valuable feedback is crucial to us in continuously improving the quality of our services and providing you with the best possible stay experience. We look forward to welcoming you back again!

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tđ

trịnh đ.

Staycation

9.4

/10

Reviewed 29 week(s) ago

The staff were friendly and helpful. The rooms were clean and airy.

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Accommodation's Reply

02 May 2026

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M***g

9.4

/10

Reviewed 32 week(s) ago

The room is new, clean, and nice, quite close to the city center, at a good price, easily accessible, and in a quiet neighborhood.

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1 people find it helpful

Accommodation's Reply

19 Apr 2026

Thank you so much for sharing your experience at Haiphong New Star Hotel. We are delighted to know that you were satisfied with our service. We hope you will visit us again in the future. Thank you again.

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Chức K.

10.0

/10

Reviewed 33 week(s) ago

I had a very pleasant stay. The room was clean, smelled nice, and the atmosphere was quiet. The staff were helpful and always cheerful. The location was easy to find and close to many amenities. Definitely worth returning to.

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1 people find it helpful

Accommodation's Reply

02 Apr 2026

Thank you so much for staying at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay. Your satisfaction motivates us to continuously improve the quality of our service. We hope to welcome you back again. Please take care of yourself and stay healthy. We look forward to seeing you again.

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V***u

10.0

/10

Reviewed 44 week(s) ago

The staff were enthusiastic, friendly, and helpful.

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Accommodation's Reply

15 Jan 2026

Thank you so much for sharing your valuable feedback after your stay. Your feedback is extremely helpful in improving our services. We hope to welcome you again next time. We wish you good health and happiness. Thank you.

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T***n

8.5

/10

Reviewed 71 week(s) ago

Good Good Good Good Good Good Good Good

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Thành Q. N.

9.4

/10

Reviewed 78 week(s) ago

Clean, friendly, convenient close to the road

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Amy C.

10.0

/10

Reviewed 96 week(s) ago

The hotel has a very relaxing rooftop area, and there's also a shared kitchen. The place is larger than I expected, clean, and peaceful.

2 people find it helpful

Ivette V.

Leisure

10.0

/10

Reviewed 97 week(s) ago

The Nova Hotel is conveniently located near the city center, making it easy to access attractions like Do Son and Cat Ba. The whole place was clean and comfortable.

Find this review helpful?

Maggie B.

10.0

/10

Reviewed 98 week(s) ago

I had an amazing stay with a stunning view of Phuong Luu Lake from my room. I loved waking up to the beautiful lake right outside my window—such a perfect spot to relax.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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