Nguyen T. T. H.

9.7

/10

Reviewed 7 day(s) ago

My room had a beautiful lake view. The reception staff were incredibly helpful; they assisted me with early check-in and late check-out, exceeding the hotel's standard timeframe without any extra charge. If I ever return to Hai Phong, I will definitely stay at Nova Hotel again 👍

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Accommodation's Reply

22 Jul 2026

Thank you very much for staying at our hotel and for your valuable feedback. Your comments will be extremely helpful in helping us improve our services. We hope to welcome you back again. We wish you good health and happiness. Thank you.

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L***ê

Staycation

10.0

/10

Reviewed 1 week(s) ago

The room was clean and well-equipped. The receptionists and staff were super friendly and helpful with any requests.

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Accommodation's Reply

22 Jul 2026

Thank you very much for staying at our hotel and for your valuable feedback. Your comments are a great encouragement to us in improving our services. We hope to welcome you again. Thank you.

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DONG X.

Business

10.0

/10

Reviewed 5 week(s) ago

The hotel is good, clean, nice staff. I booked one night alone.

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Accommodation's Reply

26 Jun 2026

We truly appreciate your wonderful comments and high rating! It’s a great honor for our entire team to receive such positive feedback. Thank you so much, and we hope to welcome you again soon! Sincerely,

T***n

Staycation

9.4

/10

Reviewed 5 week(s) ago

Friendly and helpful staff. Close to the city center. Very suitable for families. Near entertainment and dining venues.

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Accommodation's Reply

22 Jun 2026

Thank you very much for staying at our hotel and for your valuable feedback. Your comments are a great encouragement to us in improving our services. We hope to welcome you again. Thank you.

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NGUYEN V. N.

Staycation

9.4

/10

Reviewed 6 week(s) ago

The hotel has been upgraded compared to when I stayed there a few years ago. It has a great view, clean rooms with all the necessary amenities. There's a gym on the first floor. The staff are nice. If I return to Hai Phong, I would still choose Th Nova for my stay.

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Accommodation's Reply

20 Jun 2026

Thank you so much for taking the time to complete our survey! Your valuable feedback is crucial to us in continuously improving the quality of our services and providing you with the best possible stay experience. We look forward to welcoming you back again!

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tđ

trịnh đ.

Staycation

9.4

/10

Reviewed 14 week(s) ago

The staff were friendly and helpful. The rooms were clean and airy.

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Accommodation's Reply

02 May 2026

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M***g

9.4

/10

Reviewed 17 week(s) ago

The room is new, clean, and nice, quite close to the city center, at a good price, easily accessible, and in a quiet neighborhood.

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1 people find it helpful

Accommodation's Reply

19 Apr 2026

Thank you so much for sharing your experience at Haiphong New Star Hotel. We are delighted to know that you were satisfied with our service. We hope you will visit us again in the future. Thank you again.

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Chức K.

10.0

/10

Reviewed 18 week(s) ago

I had a very pleasant stay. The room was clean, smelled nice, and the atmosphere was quiet. The staff were helpful and always cheerful. The location was easy to find and close to many amenities. Definitely worth returning to.

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1 people find it helpful

Accommodation's Reply

02 Apr 2026

Thank you so much for staying at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay. Your satisfaction motivates us to continuously improve the quality of our service. We hope to welcome you back again. Please take care of yourself and stay healthy. We look forward to seeing you again.

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V***u

10.0

/10

Reviewed 29 week(s) ago

The staff were enthusiastic, friendly, and helpful.

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Accommodation's Reply

15 Jan 2026

Thank you so much for sharing your valuable feedback after your stay. Your feedback is extremely helpful in improving our services. We hope to welcome you again next time. We wish you good health and happiness. Thank you.

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T***n

8.5

/10

Reviewed 56 week(s) ago

Good Good Good Good Good Good Good Good

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Thành Q. N.

9.4

/10

Reviewed 63 week(s) ago

Clean, friendly, convenient close to the road

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Amy C.

10.0

/10

Reviewed 81 week(s) ago

The hotel has a very relaxing rooftop area, and there's also a shared kitchen. The place is larger than I expected, clean, and peaceful.

2 people find it helpful

Ivette V.

Leisure

10.0

/10

Reviewed 81 week(s) ago

The Nova Hotel is conveniently located near the city center, making it easy to access attractions like Do Son and Cat Ba. The whole place was clean and comfortable.

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Maggie B.

10.0

/10

Reviewed 83 week(s) ago

I had an amazing stay with a stunning view of Phuong Luu Lake from my room. I loved waking up to the beautiful lake right outside my window—such a perfect spot to relax.

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Rebecca D.

10.0

/10

Reviewed 83 week(s) ago

I was truly impressed by the view from my room, which overlooked the lake. My room was on a high floor, and every morning, I woke up to the peaceful sight of the serene lake.

2 people find it helpful

Camille L.

10.0

/10

Reviewed 84 week(s) ago

Nova impressed me with its excellent cleanliness, from the lobby to the rooms. The bathrooms are spacious, modern, and fresh. It's a great choice for anyone looking for comfort and a clean stay.

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Callum T.

Leisure

10.0

/10

Reviewed 84 week(s) ago

I found The Nova Hotel to be in a perfect location, just a short distance from the city center. It's easy to get to popular spots like Do Son and Cat Ba. Plus, there are plenty of shops, restaurants, and cafes.

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Brice L.

Staycation

9.7

/10

Reviewed 84 week(s) ago

The hotel has a very chill rooftop area, and there is also a shared kitchen. Although it's a shared kitchen, it is kept very clean and tidy, so I often used it to cook simple meals when needed. Even if you're in a large group, you can also have hot pot there (I saw a few groups doing that).

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Bianca K.

Transit

10.0

/10

Reviewed 84 week(s) ago

We had a wonderful vacation at The Nova Hotel. The view from the room overlooking the city impressed me greatly. From the bedroom, I could see the entire city with its bustling streets. This is definitely one of the highlights of the hotel.

3 people find it helpful

Ellis P.

Leisure

10.0

/10

Reviewed 84 week(s) ago

Not only is the room clean and the location convenient, but The Nova hotel also gave us a room with a view of the children's playground. This made our trip even more wonderful.

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The Nova Hotel & Apartment

Overall Ratings & Reviews The Nova Hotel & Apartment

9.4

9.3

9.1

9.2

9.4

Traveler Reviews The Nova Hotel & Apartment