The Wild Pheasant Hotel & Spa

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8.4
/10
Very Good
804 reviews

What Guests Say About Their Stay

Shannon

10.0
/ 10
Review for The Wild Pheasant Hotel & Spa – Saturday 6th May 2026 We had a wonderful stay at the Wild Pheasant Hotel & Spa on Saturday 6th May and I can’t recommend it highly enough. From the moment we arrived, the standard of cleanliness really stood out. Our room was spotless, and the same high standard continued throughout the entire hotel – everything felt fresh, well-maintained, and beautifully presented. The breakfast was absolutely AMAZING! The selection was excellent, everything was cooked to perfection, and the quality of the ingredients really shone through. It was one of the best hotel breakfasts we’ve had in a long time. However, what really made our stay special was Mel on reception. She went above and beyond to make us feel welcome and looked after. Mel is the friendliest, most helpful person you could hope to meet – she was genuinely lovely to chat with and gave us brilliant recommendations of places to visit in the area. Her warmth and professionalism made a big difference to our experience. She is a real credit to the hotel and the whole team. We left feeling relaxed, well-rested, and very well looked after. Thank you Wild Pheasant – we’ll definitely be back! Highly recommended. ⭐⭐⭐⭐⭐

Maria

10.0
/ 10
Parking was fine plenty of space.Really enjoyed spa not overly busy and relaxing .Staff really friendly incuding reception and barman in tge glasshouse .

John

10.0
/ 10
Our overnight stay was delightful, lovely room overlooking the garden, excellent walk-in shower. A drink in the conservatory was very pleasant and dinner excellent. All the staff are friendly and helpful. Parking also very good.
In the Area
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Berwyn Road, Llangollen, Denbighshire, Wales, LL20 8AD

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
The Wild Pheasant Hotel & Spa is a hotel is located at Llangollen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Wild Pheasant Hotel & Spa

Berwyn Road, Llangollen, Denbighshire, Wales, LL20 8AD
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Lobby The Wild Pheasant Hotel & Spa
Exterior 2 The Wild Pheasant Hotel & Spa

Discover More About The Wild Pheasant Hotel & Spa

General


Near Llangollen Moorings

Location


Located in Llangollen, The Wild Pheasant Hotel & Spa is within a 15-minute walk of Llangollen Bridge and Llangollen Scenic Railway. This spa hotel is 0.7 mi (1.2 km) from Plas Newydd and 1.2 mi (1.9 km) from Pontcysyllte Aquaduct.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Llangollen Museum - 0.9 km / 0.6 mi
Llangollen Town Hall - 0.9 km / 0.6 mi
Llangollen Library - 0.9 km / 0.6 mi
Llangollen Bridge - 1 km / 0.6 mi
Llangollen Scenic Railway - 1.1 km / 0.7 mi
Llangollen Canal Trail - 1.2 km / 0.7 mi
Plas Newydd - 1.2 km / 0.7 mi
Llangollen Moorings - 1.6 km / 1 mi
Pontcysyllte Aquaduct - 1.9 km / 1.2 mi
Horseshoe Falls - 2.3 km / 1.4 mi
Llangollen Motor Museum - 2.8 km / 1.7 mi
Castell Dinas Brân - 2.8 km / 1.8 mi
Valle Crucis Abbey - 3.1 km / 1.9 mi
Vale of Llangollen Golf Club - 4.1 km / 2.5 mi
Erddig - 6 km / 3.7 mi

The nearest airports are:
Chester (CEG-Hawarden) - 44.4 km / 27.6 mi
John Lennon Airport (LPL) - 82.3 km / 51.1 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.

Business Facilities


Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Dining


Stop by the hotel's restaurant, Yew Tree Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Rooms


Stay in one of 46 guestrooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.

All facilities in The Wild Pheasant Hotel & Spa

Bar, Cafe and Lounge The Wild Pheasant Hotel & Spa
Bar, Cafe and Lounge
Swimming Pool The Wild Pheasant Hotel & Spa
Swimming Pool
Entertainment Facility The Wild Pheasant Hotel & Spa
Entertainment Facility
Functional Hall The Wild Pheasant Hotel & Spa
Functional Hall
Common Space The Wild Pheasant Hotel & Spa
Common Space

Things to Do

  • Outdoor facilities
  • TV lounge
  • Spa
  • Garden
  • Sauna
  • Steam room

Public Facilities

  • Smoke-free area
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Wedding service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

General

  • Reception hall
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Conference rooms

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Wild Pheasant Hotel & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Only Dogs Cats Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Wild Pheasant Hotel & Spa
46
Number of floors in The Wild Pheasant Hotel & Spa
2
Another facilities in The Wild Pheasant Hotel & Spa
Outdoor facilities, TV lounge, Spa, Garden, Sauna

Frequently asked question in The Wild Pheasant Hotel & Spa

What are available facilities at The Wild Pheasant Hotel & Spa?
There are top facilites at The Wild Pheasant Hotel & Spa such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Wild Pheasant Hotel & Spa?
The standard check-in time at The Wild Pheasant Hotel & Spa is starting from 15:00 - 23:00 while the latest check-out time is at Before 11:00
Does The Wild Pheasant Hotel & Spa provide breakfast?
Yes, The Wild Pheasant Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Wild Pheasant Hotel & Spa?
The Wild Pheasant Hotel & Spa is a 4.0-star hotel.
How many floors does The Wild Pheasant Hotel & Spa have?
The Wild Pheasant Hotel & Spa has 2 floors.
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More Reviews from Other Guests in The Wild Pheasant Hotel & Spa

8.4
Very Good
From 804 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

9.2

Service and Facilites

8.8

Sort by
Most Relevant
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Traveler Reviews The Wild Pheasant Hotel & Spa

Number of reviews per page
20
40
Top reviews
Norman
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Really lovely hotel. Staff could not be more helpful. Excellent food
Steven
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

A nice hotel , with friendly staff . The room was a little disappointing, there were no sockets by the bed , the hot water for the bath wasn’t hot , but was boiling in the sink . We had a humming noise which kept us awake at night, but the staff were helpful , and we managed to sort it out by our 2nd night . Only because the girl at reception slipped up and said they knew of it , and it was to do with the card you insert for electricity to the room ( room 307 ) .Anyway they did refund our money for the breakfasts for both mornings as a gesture of goodwill, after my partner prompted them . The breakfasts were ok if a little overcooked . The spa was lovely and relaxing after our 13 mile walk along the canal , it’s £10 for the 1st hour and £5 for an additional hour . It’s a nice easy walk into town less than 10 mins .
Read More
Shannon
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Review for The Wild Pheasant Hotel & Spa – Saturday 6th May 2026 We had a wonderful stay at the Wild Pheasant Hotel & Spa on Saturday 6th May and I can’t recommend it highly enough. From the moment we arrived, the standard of cleanliness really stood out. Our room was spotless, and the same high standard continued throughout the entire hotel – everything felt fresh, well-maintained, and beautifully presented. The breakfast was absolutely AMAZING! The selection was excellent, everything was cooked to perfection, and the quality of the ingredients really shone through. It was one of the best hotel breakfasts we’ve had in a long time. However, what really made our stay special was Mel on reception. She went above and beyond to make us feel welcome and looked after. Mel is the friendliest, most helpful person you could hope to meet – she was genuinely lovely to chat with and gave us brilliant recommendations of places to visit in the area. Her warmth and professionalism made a big difference to our experience. She is a real credit to the hotel and the whole team. We left feeling relaxed, well-rested, and very well looked after. Thank you Wild Pheasant – we’ll definitely be back! Highly recommended. ⭐⭐⭐⭐⭐
Read More
Maria
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Parking was fine plenty of space.Really enjoyed spa not overly busy and relaxing .Staff really friendly incuding reception and barman in tge glasshouse .
Carol
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean room x relaxing atmosphere . Lovely food xx
WAYNE
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We booked a room with an accessible bathroom for two nights. There was no shower curtain when we arrived and we were told that ours was sent out for cleaning. Same story the second night and only offered us extra bath rugs to help sop up the excess water from the bathroom floor. They did not offer to allow us to shower in the hotel spa, but agreed only after we asked. There were hundreds of dead bugs on the window sill, which the housekeeper came up to remove. In the middle of the room there was a hole in the carpet. This was a very expensive hotel and spa that fell far below expectations and not worth the cost in our opinion.
Read More
Allan
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean spacious room,food good but limited menu. The staff all pleasant and helpful. The internet connection a bit iffy in room. Would stay there again
John
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Our overnight stay was delightful, lovely room overlooking the garden, excellent walk-in shower. A drink in the conservatory was very pleasant and dinner excellent. All the staff are friendly and helpful. Parking also very good.
Lisa
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room had a couple of cleanliness issues,also looking out of our room window there was a great big container not great. Also breakfast was a bit of a let down,the size of my husband's full Welsh breakfast was smaller the 2nd morning,loads of mushrooms,2 halves of tomatoe on 2nd breakfast about 4 bits of mushrooms and 1 halves of tomato
Read More
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We didn't use the Spa or have any meals there so we can't comment on that. But the welcome at check-in was great and the room was excellent. We did have a drink in the bar where the service was excellent and very friendly. Overall we had a lovely stay.
Jane
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Beautiful hotel in a great location. The staff were extremely friendly and helpful
Paul
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had the Spa to ourselves which was nice. Breakfast was good, room was clean, apart from dirty tea cups, a lot of damp around the window . Staff were all lovely
Adrian
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was okay. Though to be fair clean. The beds were a tad uncomfortable. The bed had a ridge at the side so probably needs a new matress. The pillars were cheap. One was too low and two were too high. The breakfast was of a reasonable standard. Though I doubt whether the sausages were Welsh sausages. Probably cheap sausages from wholesale suppliers. I used to make sausages and these definately werent home made. The buffet was very average. The bread was cheap commercial bread. The yogurts were full of ultra processed rubbish. Someone needs to take control of this aspect of the experience. On the positive side the location and the Staff were very pleasant. Not sure whether I would be back in a hurry.
Read More
Freddie
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely stay very accomodating, the spa is gorgeous. I would book again.
Louisa
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was ok. Small double bed. No headboard, just the wall behind the bed. No hot water in peak times. No black out curtains at all. Lighting very dim in the room so impossible to put make up on anywhere other than the bathroom.
Adrian
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Am giving yhis a very low rateing of 2 stars. I payed £130 for a room breakfast and use of pool. Put on arrival i got told pool and sauna is not included to which i had tp pay exter £10 each. The pool and the spa was cold The steam room stayed on for 5min then went off for 10min as it was on a timer we then had to pay extra for breakfast This is not clealy showing on there site as you pay for just room only. when i booked myself in at the desk the afternoon staff at the desk were very helpful. The next mornin i went down to the deck To be stud around for 10min as no staff were on the desk. I then came back down to hand my key in. Myself and 2 other customers was stud around again for 10min as no staff. But some good points the Rooms were clean and bed was really comfortable. I will not be staying at that hotel again as it miss leadingthat you have to pay extra for breakfast, the use of the pool and towels.
Read More
Michael
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The only downfall I found was there wasn't enough plug sockets, one by each side of the bed would help a lot. Apart from that we really enjoyed our stay.
Gareth
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Really happy with hotel. I was surprised that we had to pay £10 each for the spa, because last time it was included in the price. Evening meal was really nice. Breakfast wasn’t as good. Would definitely stay again though
laurence
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The room was mostly clean, and we didn't use the spa, and they were friendly
Scott
icon-with Partner
with Partner
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Unfortunately if you book a room through anyone other than the hotel then the spa facilities cost extra and the availability of the sessions in the spa are limited to 12 people at a time and are usually booked days in advance. To be charged extra for the spa after booking into a hotel advertised as hotel and spa, I was quite shocked. They will also charge extra for a towel and significantly extra for a robe. The rooms aren’t services unless requested, which we didn’t read until our second evening after wondering why the room hadn’t been serviced. If you wanted extra coffee and tea, it is an additional £5 per tray… the rooms are cramped in tightly and there is no telephone in the room so if you have any queries, then you have to walk a long way to find help. Such a shame as the location was great and the lady on the reception was very friendly but it is way too expensive for what you get here, I would advise to look elsewhere.
Read More
Number of reviews per page
20
40

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Exterior 4 The Wild Pheasant Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 804 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

9.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Wild Pheasant Hotel & Spa

Number of reviews per page
20
40
Top reviews
Norman
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Really lovely hotel. Staff could not be more helpful. Excellent food
Steven
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

A nice hotel , with friendly staff . The room was a little disappointing, there were no sockets by the bed , the hot water for the bath wasn’t hot , but was boiling in the sink . We had a humming noise which kept us awake at night, but the staff were helpful , and we managed to sort it out by our 2nd night . Only because the girl at reception slipped up and said they knew of it , and it was to do with the card you insert for electricity to the room ( room 307 ) .Anyway they did refund our money for the breakfasts for both mornings as a gesture of goodwill, after my partner prompted them . The breakfasts were ok if a little overcooked . The spa was lovely and relaxing after our 13 mile walk along the canal , it’s £10 for the 1st hour and £5 for an additional hour . It’s a nice easy walk into town less than 10 mins .
Read More
Shannon
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Review for The Wild Pheasant Hotel & Spa – Saturday 6th May 2026 We had a wonderful stay at the Wild Pheasant Hotel & Spa on Saturday 6th May and I can’t recommend it highly enough. From the moment we arrived, the standard of cleanliness really stood out. Our room was spotless, and the same high standard continued throughout the entire hotel – everything felt fresh, well-maintained, and beautifully presented. The breakfast was absolutely AMAZING! The selection was excellent, everything was cooked to perfection, and the quality of the ingredients really shone through. It was one of the best hotel breakfasts we’ve had in a long time. However, what really made our stay special was Mel on reception. She went above and beyond to make us feel welcome and looked after. Mel is the friendliest, most helpful person you could hope to meet – she was genuinely lovely to chat with and gave us brilliant recommendations of places to visit in the area. Her warmth and professionalism made a big difference to our experience. She is a real credit to the hotel and the whole team. We left feeling relaxed, well-rested, and very well looked after. Thank you Wild Pheasant – we’ll definitely be back! Highly recommended. ⭐⭐⭐⭐⭐
Read More
Maria
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Parking was fine plenty of space.Really enjoyed spa not overly busy and relaxing .Staff really friendly incuding reception and barman in tge glasshouse .
Carol
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean room x relaxing atmosphere . Lovely food xx
WAYNE
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We booked a room with an accessible bathroom for two nights. There was no shower curtain when we arrived and we were told that ours was sent out for cleaning. Same story the second night and only offered us extra bath rugs to help sop up the excess water from the bathroom floor. They did not offer to allow us to shower in the hotel spa, but agreed only after we asked. There were hundreds of dead bugs on the window sill, which the housekeeper came up to remove. In the middle of the room there was a hole in the carpet. This was a very expensive hotel and spa that fell far below expectations and not worth the cost in our opinion.
Read More
Allan
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean spacious room,food good but limited menu. The staff all pleasant and helpful. The internet connection a bit iffy in room. Would stay there again
John
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Our overnight stay was delightful, lovely room overlooking the garden, excellent walk-in shower. A drink in the conservatory was very pleasant and dinner excellent. All the staff are friendly and helpful. Parking also very good.
Lisa
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room had a couple of cleanliness issues,also looking out of our room window there was a great big container not great. Also breakfast was a bit of a let down,the size of my husband's full Welsh breakfast was smaller the 2nd morning,loads of mushrooms,2 halves of tomatoe on 2nd breakfast about 4 bits of mushrooms and 1 halves of tomato
Read More
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We didn't use the Spa or have any meals there so we can't comment on that. But the welcome at check-in was great and the room was excellent. We did have a drink in the bar where the service was excellent and very friendly. Overall we had a lovely stay.
Jane
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Beautiful hotel in a great location. The staff were extremely friendly and helpful
Paul
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had the Spa to ourselves which was nice. Breakfast was good, room was clean, apart from dirty tea cups, a lot of damp around the window . Staff were all lovely
Adrian
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was okay. Though to be fair clean. The beds were a tad uncomfortable. The bed had a ridge at the side so probably needs a new matress. The pillars were cheap. One was too low and two were too high. The breakfast was of a reasonable standard. Though I doubt whether the sausages were Welsh sausages. Probably cheap sausages from wholesale suppliers. I used to make sausages and these definately werent home made. The buffet was very average. The bread was cheap commercial bread. The yogurts were full of ultra processed rubbish. Someone needs to take control of this aspect of the experience. On the positive side the location and the Staff were very pleasant. Not sure whether I would be back in a hurry.
Read More
Freddie
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely stay very accomodating, the spa is gorgeous. I would book again.
Louisa
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was ok. Small double bed. No headboard, just the wall behind the bed. No hot water in peak times. No black out curtains at all. Lighting very dim in the room so impossible to put make up on anywhere other than the bathroom.
Adrian
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Am giving yhis a very low rateing of 2 stars. I payed £130 for a room breakfast and use of pool. Put on arrival i got told pool and sauna is not included to which i had tp pay exter £10 each. The pool and the spa was cold The steam room stayed on for 5min then went off for 10min as it was on a timer we then had to pay extra for breakfast This is not clealy showing on there site as you pay for just room only. when i booked myself in at the desk the afternoon staff at the desk were very helpful. The next mornin i went down to the deck To be stud around for 10min as no staff were on the desk. I then came back down to hand my key in. Myself and 2 other customers was stud around again for 10min as no staff. But some good points the Rooms were clean and bed was really comfortable. I will not be staying at that hotel again as it miss leadingthat you have to pay extra for breakfast, the use of the pool and towels.
Read More
Michael
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The only downfall I found was there wasn't enough plug sockets, one by each side of the bed would help a lot. Apart from that we really enjoyed our stay.
Gareth
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Really happy with hotel. I was surprised that we had to pay £10 each for the spa, because last time it was included in the price. Evening meal was really nice. Breakfast wasn’t as good. Would definitely stay again though
laurence
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The room was mostly clean, and we didn't use the spa, and they were friendly
Scott
icon-with Partner
with Partner
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Unfortunately if you book a room through anyone other than the hotel then the spa facilities cost extra and the availability of the sessions in the spa are limited to 12 people at a time and are usually booked days in advance. To be charged extra for the spa after booking into a hotel advertised as hotel and spa, I was quite shocked. They will also charge extra for a towel and significantly extra for a robe. The rooms aren’t services unless requested, which we didn’t read until our second evening after wondering why the room hadn’t been serviced. If you wanted extra coffee and tea, it is an additional £5 per tray… the rooms are cramped in tightly and there is no telephone in the room so if you have any queries, then you have to walk a long way to find help. Such a shame as the location was great and the lady on the reception was very friendly but it is way too expensive for what you get here, I would advise to look elsewhere.
Read More
Number of reviews per page
20
40