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Zimbabwe (685 Hotels)
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Matabeleland North (201 Hotels)
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Victoria Falls (138 Hotels)
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Ward 2 (36 Hotels)
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Elephant Hills Resort
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Elephant Hills Resort
Hotels
8.2
/10
Very Good
294 reviews
What Guests Say About Their Stay
Alice
10.0
/ 10
A beautiful resort in a stunning location and the rooms were lovely. Staff were the most friendly and helpful in the whole world, as Zimbabweans are! A wonderful experience.
maria
10.0
/ 10
Excellent service! Great hospitality. Friendly staff, great accommodation, transportation to Vic falls etc… enjoyed our trip!
patrick Richard
10.0
/ 10
This is a world class 5 star resort with guest services second to none. They are very accommodating and will go above and beyond for you. The resort and grounds are immaculate. Magnificent views of Zambezi and can see the spray from the falls. We stayed here for three weeks and I would highly recommend it. Sharon and her whole team at guest services were spectacular and always went the extra mile to ensure we had a comfortable stay. Trinity and his team at the front desk are very accommodating. Peter and his team in the restaurant and kitchen provide amazing service.You can truly immerse yourself in the African culture here if you desire
In the Area
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328 Parkway Drive, Ward 2, Victoria Falls, Matabeleland North, Zimbabwe
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Elephant Hills Resort
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Per room per night (excl. taxes & fees)
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What's around Elephant Hills Resort
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328 Parkway Drive, Ward 2, Victoria Falls, Matabeleland North, Zimbabwe
Discover More About Elephant Hills Resort
note: hotel was previously named Elephant Hills
Location
Elephant Hills Resort is located in area / city Ward 2.
About Elephant Hills Resort
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Elephant Hills Resort exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Elephant Hills Resort.
All facilities in Elephant Hills Resort
Others
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Outdoor pool
- Barbecue
- Casino
- Spa
- Picnic area
- Garden
- Clubhouse
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Billiard
- Tennis court
- Golf course
Business Facilities
- Meeting rooms
- Business center
- Conference rooms
- Computer station
Food and Drinks
- Bar
- Poolside bar
- Snack bar
General
- Banquet
- Parking
- Terrace
Nearby Facilities
- Souvenir shop
- Hair salon
Family-friendly Facilities
- Children pool
Transportation
- Area shuttle with surcharge
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Elephant Hills Resort
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: USD 15.00 per person (one-way)
- Airport shuttle fee per child: USD 8 (one-way), (from 3 to 11 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- An effective city/local tax rate of 2.00 percent will be charged
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests are kindly requested to provide resort with arrival details in advance.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 00:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 14:00 - 00:00 - Before 10:00 |
Available rooms at Elephant Hills Resort | 276 |
Number of floors in Elephant Hills Resort | 6 |
Another facilities in Elephant Hills Resort | Laundry service, Newspaper in lobby, Tours, Multilingual staff, Wedding service |
Frequently asked question in Elephant Hills Resort
What are available facilities at Elephant Hills Resort?
There are top facilites at Elephant Hills Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Elephant Hills Resort?
The standard check-in time at Elephant Hills Resort is starting from 14:00 - 00:00 while the latest check-out time is at Before 10:00
More Reviews from Other Guests in Elephant Hills Resort
Other sources (294)
8.2
Very Good
From 294 reviews
Cleanliness
8.6
Room Comfort
8.0
Location
7.8
Service and Facilites
8.8
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Traveler Reviews Elephant Hills Resort
Number of reviews per page
20
40
Top reviews
Alice
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
A beautiful resort in a stunning location and the rooms were lovely. Staff were the most friendly and helpful in the whole world, as Zimbabweans are! A wonderful experience.
Deirdre
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Wonderful stay - staff is wonderful, can't do enough to assist. Delicious food in restaurant
maria
Leisure Family
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Excellent service! Great hospitality. Friendly staff, great accommodation, transportation to Vic falls etc… enjoyed our trip!
Leroy
Leisure
8.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Liked room, view and friendlyness of staff.
Felistas
Business and Leisure with Friends
8.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
Happy with warm staff and close to touristic attractions.
patrick Richard
Leisure Family
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
This is a world class 5 star resort with guest services second to none. They are very accommodating and will go above and beyond for you. The resort and grounds are immaculate. Magnificent views of Zambezi and can see the spray from the falls. We stayed here for three weeks and I would highly recommend it. Sharon and her whole team at guest services were spectacular and always went the extra mile to ensure we had a comfortable stay. Trinity and his team at the front desk are very accommodating. Peter and his team in the restaurant and kitchen provide amazing service.You can truly immerse yourself in the African culture here if you desire
Read More
Mark
Leisure with Friends
10.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
Great place to stay. Facilities were top notch, staff helpful.
charles
10.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
Not the most modern, but more than makes up for that with full guest services, cleanlines, and friendly and helpful staff! Going back.
Rory
8.0
/10
Reviewed 85 week(s) ago
Hotels.com verified review
Very friendly and helpful staff. Has everything you need except airport thansfers ($30 pp each way !)
Golf course requires more attention but still playable.Probably try another of many available hotels in Vic Falls, next time.
Patrick
Leisure
6.0
/10
Reviewed 91 week(s) ago
Expedia Group verified review
I had a bad room experience.. lights didn’t work, water everywhere with shower and it didn’t drain, toilet kept running, air conditioner very noisy, connecting room noisy at 6:15 am and the connecting door banged. At around 11:00 pm I thought someone was breaking into the room
Difficulty getting room change and your machines wouldn’t accept my credit card … it was fine the night before
Read More
Philip
Leisure with Partner
10.0
/10
Reviewed 104 week(s) ago
Expedia Group verified review
Service by reception Witness is outstanding. We booked two twin beds room but not available when we checked in. He offered to add one bed to our room and then changed to another room next day. Customer relation manager also sent a fruit basket and a bottle of wine next day.
Service is outstanding.
Kathleen
Leisure with Partner
10.0
/10
Reviewed 116 week(s) ago
Expedia Group verified review
bayhtubs extremely slippery need safrty treadsin tubs to prevent falling during shower. My husband was taking a shower and slipped bruising his backside
Langton
Friends and Family
10.0
/10
Reviewed 136 week(s) ago
Hotels.com verified review
It was a perfect stay, good value for money. The staff were cautious and always available.
Robertson
4.0
/10
Reviewed 136 week(s) ago
Expedia Group verified review
I liked the golf course although the hotel is not doing much to advertise the golf course to the tourist , out of the hundreds of the people booked at hotel on the 24th only 2 people from the hotel played , the rest were locals
2) the hotel could have organized better entertainment that does not affect those who don’t like loud music , however loud music was played on the 24th and 25th Dec disturbing those who needed to rest . Considering the hotel talks a lot abt preserving nature and the animals I feel the animal kingdom was invaded and disturbed by such loud music and the hotel compromising on their own values .
3) parking was poorly oganised and visitors ended up parking way far from the hotel risking being attacked by roaming animals at nite as the lighting in the garden is dull and poor.
4) most members of the staff were not aware of certain processes and procedures and ended up saying the wrong things or misleading customers , training to deal with crowds and knowing what to say or refer upwards when in doubt wld help
5) too many trainees and hired waiters who did understand the operations and how to serve the customers was a big challenge tonthe customer experience, again this could have avoided by preparing and equping the waiters
Read More
Mike
Leisure Family
10.0
/10
Reviewed 308 week(s) ago
Expedia Group verified review
Very friendly staff and good location in Victoria Falls, not very far cab ride from town. Nice spacious room. We only stayed overnight and can't comment on the amenities though.
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 311 week(s) ago
Expedia Group verified review
Extremely comfortable and very large suite. Excellent breakfast with great choice. Very efficient and friendly work force. Great grounds with plenty of widelife. Free shuttle to and from town centre. Highly recommended and good value.
Verified traveler
Leisure with Friends
10.0
/10
Reviewed 312 week(s) ago
Expedia Group verified review
Very attentive staff, keeping the room clean, supplied with water bottles, and mosquito-free.
Verified traveler
Leisure
10.0
/10
Reviewed 313 week(s) ago
Expedia Group verified review
Setting was great! Wait staff was exceptional! Hospitality was great.
Shona
Friends and Family
10.0
/10
Reviewed 315 week(s) ago
Hotels.com verified review
Friendly helpful staff from our arrival and throughout our stay. A confusion over our room prior to arrival was sorted out immediately and with ease at check-in. We enjoyed using all the facilities and breakfasts and buffet dinners were excellent although dinner and evening 1buffet prices were expensive.
Verified traveler
Leisure with Partner
8.0
/10
Reviewed 315 week(s) ago
Expedia Group verified review
The staff were very friendly and helpful, the location is good, however the hotel is a bit dated and needs to be more vibrant.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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