Lobby and restaurants were great. Food for breakfast was very good. Rooms and hallways were very poorly maintained. We had water coming through the floor and they did switch rooms for us. Tub was so bad wife wouldn’t take a bath in it. Very disappointing for the price we paid. Pool area and changing rooms were extremely poorly maintained.

The hotel is in a great location. Within walking distance of restaurants, pubs and retail shops.

We enjoyed our stay and the facilities were relaxing. We’ll be back.

Nice big room which was very clean. Helpful staff.

Great location prior to cruise. Loved walking around the port.

We had to change rooms as the plumbing in the bathroom was non functional, they need to desperately sort the plumbing out at the hotel as the second room was not much better. Drinks were far too expensive

Hotel needs modernising

We arrived shortly before midnight and the staff was very helpful in getting us checked in quickly and finding food. The hotel rooms were very nice and the air conditioning worked perfectly. The location near Old Town and the cruise port were ideal. Highly recommended!!!

We were charged over $1000 USD for a “suite” that desperately needed new paint, carpets and better bathroom. It was advertised at $580 which was bad enough. We have cruised out of Southampton before. Apparently there were 5 ships docked that day plus other City events. I booked through Expedia and was told my issue was with Expedia and to deal with them. I would never book a room with that chain again.

Terrible view from room of a flat roof with air conditioning units . The room itself was fine , very clean , as described breakfast good, location good and the car park is a bargain. Staff nice, bathroom looked to have been updated but the carpet all the way through needs changing

Great property to stay in, had no issues at all and would recommend to anyone, especially those travelling on business to the area.

We there here the night before our cruise and it was a wonderful experience. The hotel is beautiful in every way, from the gardens, restaurants, rooms and lounges. I would highly recommend this hotel!

Breakfast was good, room comfortable

Amazing service and excellent location.

Very convenient location, walking distance to shopping mall, lots of restaurants and shops.

Perfect location, large rooms, very comfortable place to stay before our cruise.

Staff at check in was fantastic. She recognized I was a returning guest from 1 year ago and updated my room. Breakfast was very good many options including ability to special order eggs.

We were going to cruise the next day. Hotel was beautiful, comfortable, convenient. We were very close to the port. Conveniently located near a great pub restaurant-Duke of Wellington. Would love to have stayed there longer.

The room was very comfortable, spacious, quiet and worked well for three people. Bathroom was very nice also. Breakfast was very good with lots of food choices. Was a bit disappointed to not be able to check in early, but overall this was a very nice hotel to stay at.

This hotel is very special to me I always love staying here