Overall Ratings & Reviews The Ritz-Carlton, Chicago

Loved it. Everyone is so nice and friendly

The hotel is very nice but the food was mid and the bar had very limited options. Wouldn’t stay there again

We had a wonderful time at the hotel, especially in the Club Room on the 15th floor. The staff and serve are always excellent!!

Its exactly what you'd expect. The location is perfect. Shopping is walkable. Restaurants are near. And the Navy Pier is in sight-distance. The staff was friendly and accomodating. And rideshares took less than a minute every time.

Everything was at the level you'd expect from a Ritz-Carlton. Unfortunately, we were very disappointed that the restaurant was closed. This was not mentioned in the booking process or in any of the correspondence before our arrival. We had planned on having a birthday dinner at the hotel.

The chicken on my salad was raw. Staff messed up our bill and gave us someone else’s. They fixed it but no real apology. Overall, not the ritz experience I was expecting.

Horrible customer service from the check in manager. Room booked for 3 people. Sleep room only for two. Was lied about rollaway bed being available and would be complementary due to the sleeping arrangements not existing for 3. Rollaway bedding was not available. Was offered another room at a rate more than twice the rate paid originally. No one cared how my stay was during the stay or after. No one even asked during the checkout. This was a complete failure in customer service.

Beautiful lobby and rooms! Beds are so soft can’t wait to come back again soon.

It was a vacation for my husband and I. Loved the stay, people, room, no complaints. Had a great time. Our waitor Jorge in the restaurant where we had our daily breakfast was awesome, very personable, couldn't ask for a better man. Everyone in the restaurant was great and friendly, including the bar area where we had nighly drinks. We will stay there again. Bellmen were great and helpful.

Can’t wait to return

I felt like they really went out of their way to make me comfortable. Thank you to my friends in the lounge. The food in the lounge was also particularly good.

We started coming to Chicago over past five years and the service at the Ritz is always excellent. We never stay anywhere but the ritz.

Great service and staff!

Best place in the city of Chicago to stay at

Was perfect

A beautiful hotel with lovely amenities!! 10/10

Gorgeous property with very kind staff. Thank you for the great stay!

It was great.

5 stars

Great location downtown. Rather compact hotel but wonderful!