We booked this hotel for the waterslide to give our son a fun family getaway. Instead, it was one of the worst hotel experiences we’ve had.
The issues started immediately. The entrance was crowded with people smoking and yelling. Our room smelled strongly of stale cigarette smoke the entire stay, despite opening the window and running the loud air conditioner constantly (all night)
The adjoining room was the biggest problem. The walls and connecting door offered virtually no soundproofing. We heard loud talking, arguments, doors slamming, and constant traffic in and out of the room all night. The smell from that room also came through the adjoining door. I was awake from 3:00 a.m. onward trying to ensure my wife and son could sleep. Around 4:30 a.m., several people left carrying backpacks and scooters, and I contacted the front desk.
The floors were dirty enough that we kept our shoes on at all times. The beds advertised as queen beds were more like doubles. The breakfast area was overcrowded and far too small.
After the first night, staff told us the neighboring occupants would be leaving. They didn’t. Later we were told police would be removing them. As far as we know, that never happened. Their belongings eventually spilled into the hallway, blocking access to our room.
No room change, compensation, or meaningful solution was offered.
We left exhausted, uncomfortable, and relieved to be checking out. We will not be returning. Ever. Stay far away from here.
