Check-in was very detailed. All the rooms were neat and clean, as were the bathrooms and amenities. The central location makes it close to restaurants and major malls.

The hotel is just a few steps from the city center, which is very convenient. It's also close to Roma Street train station (you can walk from the station to the hotel, but walking back is a bit tiring as it's uphill).

I really liked how the Mercure reception staff assisted guests, and the baggage handlers were also lovely. When I checked out, they even gave my little one a coloring book. The hotel lobby is very spacious and comfortable, the restrooms are clean, and the rooms are cleaned daily. The breakfast was delicious, and they even had nut milk.

Room is clean and tidy. Its location is very strategic. You just need walk and cross the road, then you will find many shops and restaurant.

After we checked in, we found that there was only 1 bottle of paid mineral water in the room. So I have to inform to the receptionist for 3 times only to confirm that there will be no additional charge of the mineral water. Be careful about the offering to book breakfast when you check in. You have to sign something to confirm about this. I also have some difficulties regarding this matter. Yesterday we didn't get the shampoo. So we have to ask for the shampoo to the house keeping. Why the house keeping didn't check the item when they cleaned up the room? And today I have lost my SKII facial wash from our bath room. I can't believe this. I think this hotel need a lot of improvement. I have sent an email to the hotel about this matter but no one reply.

It’s always good to stayed at this hotel. Already 3 time stay in here, the room more modern and renovated now. The location is center the city, just walking a minute already arrived to the city center.

Good, will be back there again thank you

As expected of Mercure hotels standard. Big room size. Room cleanliness just ok, could've been cleaner but this was no major issue. Location-wise excellent. Right in the heart of Brisbane CBD. Walking distance to Central train station, Queen St Mall, King George Square and Southbank precinct.