Bsea Cancun Plaza Hotel

Explore Bsea Cancun Plaza Hotel
7.2
Pleasant
From 1,000 reviews
Cleanliness

7.6

Room Comfort

7.0

Service and Facilites

7.4

Traveler Reviews Bsea Cancun Plaza Hotel

Number of reviews per page
20
40
Top reviews
Lore
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Clean room. Older hotel. Ice staff good location
Carlos f
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Really nice staff good experience
Ruben Adan Aguiluz
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Los cuartos limpios y la vista excelente. Todos los días limpiaban. El personal muy amable
José Enrique
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Perfect hotel 👍
Rilma ruby
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Perfect hotel 👍
Preethish
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Perfect location, nice view pool ,We enjoyed the vacation,
Marjorie
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The toilet didn’t flush well and stopped up, requiring staff to come in and fix it. The timeliness of this very necessary service was over four hours, requiring us to go to the front office twice to get attention for the matter. The smell of sewer gas was terrible. Also, the property is undergoing some much needed maintenance, repairs, and upgrades due to its age. We were not advised that this was happening on our wing of the hotel, and we were disturbed by the noise and workers dangling from tethers right outside our windows. The furniture in the room was old and looked as though it came from a thrift shop.
Read More
Iram
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Did not have hot water all the time, door didnt locked, there was hidden charges at the check in, beds were super stiff and staff was rude
Tydreal
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room smelled like sewage, bed mattress was super thin, pillows were very small, comforter on the bed was super thin, they didn’t clean the hallways or elevators at all the entire time I was there. The restaurant on property staff was not the best. Getting towels was not made easy. They need renovations!
Zanean
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was clean, but lacked basic amenities. NO COFFEE Maker! Staff was friendly. Amenities were EXTREMELY minimal. Glad we brought our own. Towels were rag tag. What I would use to clean with. Had to go to the desk to ask for newer towels.
kaleigha daniel
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I expected the room to be a lot nicer like the pictures show online, The building looks nothing like the photos. The rooms are rusty and gross, We had house keeping walk in the door while we were changing without knocking. And everyone at the restaurant by the pool will change the bill everytime you eat to be more expensive that it’s supposed to be. My husband and I left early and do not recommended.
Read More
Misgana
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was amazing!! We wish they provided breakfast or lunch that will be better !! Or drinks
Jeanne Therese
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Affordable,Room was okay, Clean and tidy, old building ,currently under renovation on some part. they clean the room everyday.It just that on our last day, The air conditioning were dripping with water and the floor was soaking wet. Good thing, staffs were there to clean it.They were friendly and approachable. The hotel have an amazing view of the beach.Easily accessible go there.They have massage area just go up to the restaurant.Can book also some tours but its a third party there office is inside the hotel.
Read More
Eloisa
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It have a good location.
jose iban Arroyo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Grate place i took excellent pictures at night on the playa with the moon 🌙
Hiroshi
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This Hotel's facility, amenity is very poor. Hot water doesn't come out from shower, we took shower with cold water, also no Hair dryer, no tissue, no coffee maker, Door lock sometime doesn't work, Bathroom doorknob is too close to wall, I smashed my finger, evator is always out of service. Also it passed more than 2 weeks from check out, but I still don't get refund. even reception staff checked our room when check out and he said ok. Only one good thing is reception staff is nice and kindly. He tried help us. If there is no staff like him, this is one star Hotel. Highly recommend to use other Hotel .
Read More
Eli
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

nice
Kassandra
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room and polite staff
Daniel
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Love this hotel will come back
irina
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is OK, but I do not think I will be back.
Number of reviews per page
20
40